1

Call Center Operations Manager Jobs in Covington, LA

Helpdesk Support Representative

New Orleans, LA

$16.75 - $21.50/hr

Record 100% of calls into the incident management system. Assist in the resolution of problems and ... Experience in a customer-service oriented call center environment is highly desired (but not ...

... Distribution Center (DC). Responsibilities may include maintaining and repairing equipment ... transportation logistics, managing inventory accuracy, supporting system functionality, and ...

... Distribution Center (DC). Responsibilities may include maintaining and repairing equipment ... transportation logistics, managing inventory accuracy, supporting system functionality, and ...

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

Assistant Store Manager

Slidell, LA · On-site

$18 - $26.50/hr

European Wax Center is looking for an Assistant Center Manager to support all aspects of daily center operations while focusing on achieving sales goals and delivering exceptional customer service.

Assistant Store Manager

Slidell, LA · On-site

$18 - $26.50/hr

European Wax Center is looking for an Assistant Center Manager to support all aspects of daily center operations while focusing on achieving sales goals and delivering exceptional customer service.

Assistant Store Manager

Slidell, LA · On-site

$18 - $26.50/hr

European Wax Center is looking for an Assistant Center Manager to support all aspects of daily center operations while focusing on achieving sales goals and delivering exceptional customer service.

Showing results 41-60

Call Center Operations Manager information

See Covington, LA salary details

$27.1K

$63.4K

$116.6K

How much do call center operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for call center operations manager in Covington, LA is $63,389.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $78,300.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Covington, LA look for?

The top searched job categories for Call Center Operations Manager jobs in Covington, LA are:

What cities near Covington, LA are hiring for Call Center Operations Manager jobs?

Cities near Covington, LA with the most Call Center Operations Manager job openings:

Infographic showing various Call Center Operations Manager job openings in Covington, LA as of August 2026, with employment types broken down into 70% Full Time, 29% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $63,389 per year, or $30.5 per hour.

Helpdesk Support Representative

YRCI

New Orleans, LA

$16.75 - $21.50/hr

Full-time

Re-posted 23 days ago


Job description

Answer Insurance Help Desk caller in inquiries. Execute batch data entry of multiple employee forms into the applicable client system. Record 100% of calls into the incident management system.

Assist in the resolution of problems and the identification of potential issues and trends. Ensure complete client satisfaction.High School Diploma required. Operate on an eight (8) hour workday schedule (core hours, 8AM to 4PM central time) Monday through Friday excluding Federal Holidays

Multitask and effectively plan and organize work. Must have strong communication skills. Interpret and apply regulatory material; Communicate effectively, both orally and in writing.

Must have keen attention to detail and effective working in a team environment. Experience in a customer-service oriented call center environment is highly desired (but not required).High School Diploma required. Operate on an eight (8) hour workday schedule (core hours, 8AM to 4PM central time) Monday through Friday excluding Federal Holidays

Multitask and effectively plan and organize work. Must have strong communication skills. Interpret and apply regulatory material; Communicate effectively, both orally and in writing.

Must have keen attention to detail and effective working in a team environment. Experience in a customer-service oriented call center environment is highly desired (but not required).