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Call Center Operations Manager Jobs in Covington, LA

Assistant Store Manager

Slidell, LA

$18 - $26.50/hr

  • Medical

  • Life

  • PTO

European Wax Center is looking for an Assistant Center Manager to support all aspects of daily center operations while focusing on achieving sales goals and delivering exceptional customer service.

Assistant Store Manager

New Orleans, LA · On-site

$18 - $26.50/hr

  • Medical

  • Life

  • PTO

European Wax Center is looking for an Assistant Center Manager to support all aspects of daily center operations while focusing on achieving sales goals and delivering exceptional customer service.

Inside Sales Insurance Specialist

New Orleans, LA · Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

Inside Sales Insurance Specialist

New Orleans, LA · On-site

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

Assistant Store Manager

Slidell, LA · On-site

$18 - $26.50/hr

  • Medical

  • Life

  • PTO

European Wax Center is looking for an Assistant Center Manager to support all aspects of daily center operations while focusing on achieving sales goals and delivering exceptional customer service.

Assistant Store Manager

New Orleans, LA · On-site

$18 - $26.50/hr

  • Medical

  • Life

  • PTO

European Wax Center is looking for an Assistant Center Manager to support all aspects of daily center operations while focusing on achieving sales goals and delivering exceptional customer service.

Inside Sales Insurance Specialist

New Orleans, LA · Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

Inside Sales Insurance Specialist

New Orleans, LA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

Inside Sales Insurance Specialist

New Orleans, LA · On-site

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

Facilities Manager

Stennis Space Center, MS · On-site

$140K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The ideal candidate brings deep expertise in data center operations, critical systems management (power, cooling, fire suppression, physical security), and the ability to operate within a highly ...

Plan, organize, direct and control banking center activities/operations: quality control ... Include leadership team in managing responsibilities if applicable WHAT YOU WILL NEED TO SUCCEED

Plan, organize, direct and control banking center activities/operations: quality control ... Include leadership team in managing responsibilities if applicable WHAT YOU WILL NEED TO SUCCEED

Food Service - Kitchen Manager

New Orleans, LA · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Kitchen Manager Reports to: Food Service Operations Manager(s) and Executive Chef Who are we : For ... operational intelligence as a means to create special moments with lasting impact. We call it 452 ...

New

Leverage critical safety tools, including Close Call/Good Catch reporting, field observations ... Serves as the regional materials management leader, accountable for ensuring materials are ...

Leverage critical safety tools, including Close Call/Good Catch reporting, field observations ... Serves as the regional materials management leader, accountable for ensuring materials are ...

Operations Coordinator

New Orleans, LA · On-site

$22.60 - $24.04/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We call it Marketing in Motion, an approach that blends storytelling and strategy to drive results ... The Operations Coordinator will report to the National Inventory Manager. This position is ...

Director of Distribution

Covington, LA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Direct all day-to-day distribution center operations including receiving, put-away, storage ... Manage receiving schedules, devanning labor plans coordination. Reduce concealed and handling ...

Showing results 41-60

Call Center Operations Manager information

See Covington, LA salary details

$27.1K

$63.4K

$116.6K

How much do call center operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call center operations manager in Covington, LA is $63,389.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $78,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What job categories do people searching Call Center Operations Manager jobs in Covington, LA look for?

The top searched job categories for Call Center Operations Manager jobs in Covington, LA are:

What cities near Covington, LA are hiring for Call Center Operations Manager jobs?

Cities near Covington, LA with the most Call Center Operations Manager job openings:

Infographic showing various Call Center Operations Manager job openings in Covington, LA as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $63,389 per year, or $30.5 per hour.

$18 - $26.50/hr

Full-time

Medical, Life, PTO

Re-posted 9 days ago


Job description

European Wax Center is looking for an Assistant Center Manager to support all aspects of daily center operations while focusing on achieving sales goals and delivering exceptional customer service. As an Assistant Center Manager, you will be responsible for:

  • Leading by example and infusing the team with a passion for creating outstanding guest experiences
  • Ensuring every guest has a memorable and inviting experience
  • Training & coaching Associates
  • Supporting and enhancing a positive, fun and performance-oriented workplace culture
  • Recruiting, training and retaining Sales Associates and Estheticians 
  • Selling Wax Passes
  • Overseeing loss prevention, expense control and center cleanliness
  • Fostering a positive work environment that encourages new ideas and innovative problem solving
  • Implementing and executing systems/processes consistent with a high performing franchise
  • Organizing outreach and marketing events
  • Demonstrating success as an effective trainer and motivator to your team

Why You'll Love This Job: You'll have the opportunity to be part of a successful team and well-organized business while growing your career with the fastest growing company in the beauty lifestyle category.  Working in a beautiful, modern facility, you'll leverage your passion for beauty and exceeding guest expectations in a fun and safe workplace. You'll earn competitive pay plus performance incentives.

Requirements

  • Must have proven track record of success with sales and customer service
  • Effective communication skills in all situations such as guest relations, conflict resolution, individual coaching and group presentations
  • Enthusiasm for the brand and beauty industry
  • Outgoing, energetic, resourceful and detail oriented
  • Demonstrate the ability to evaluate issues, establish priorities and pivot direction when necessary
  • Able to work a flexible schedule including days, evenings and weekends 

Benefits

  • Discounted waxing services and retail products
  • Competitive hourly wage plus performance bonuses. Expected hourly rate of $18 - $26.50 / HR based upon prior experience and personal performance.
  • Employer-paid basic life and AD&D insurance
  • Employer-subsidized health insurance and other supplemental insurance offers 
  • Paid Time-Off (increases with tenure)
  • Employee referral and guest referral programs

About Us: European Wax Center is a nation-wide company that provides professional waxing services to anyone looking to flaunt smooth skin. Our facilities are modern, clean, and sanitary and include private suites. Our specialists are licensed and trained to deliver an exceptional wax experience. For more information about European Wax Center, or for information about a career with us, visit waxcenter.com. We can also be found on Facebook, Instagram, and TikTok. 

EWC Staffing LLC is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We also highly value authenticity.