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Call Center Operations Manager Jobs in Covington, LA

Koniag, Inc.

Program Manager

Stennis Space Center, MS · On-site

$160K - $170K/yr

Oversee day-to-day data center operations, including compute, storage, networking, cooling, power, and physical security infrastructure * Manage program budgets, track expenditures, and provide ...

Ochsner Health

HR Service Center Rep

New Orleans, LA · On-site

$15 - $19.25/hr

... management system and providing accurate information of HR inquiries from company employees ... Achieves first call resolution of 85% or above. * Assists with training of new Associates by ...

Ochsner Health

HR Service Center Rep

New Orleans, LA · On-site

$15 - $19.25/hr

... management system and providing accurate information of HR inquiries from company employees ... Achieves first call resolution of 85% or above. * Assists with training of new Associates by ...

Home Depot

Warehouse Operations

Hammond, LA · On-site

... Distribution Center (DC). Responsibilities may include maintaining and repairing equipment ... transportation logistics, managing inventory accuracy, supporting system functionality, and ...

Home Depot

Warehouse Operations

Hammond, LA

... Distribution Center (DC). Responsibilities may include maintaining and repairing equipment ... transportation logistics, managing inventory accuracy, supporting system functionality, and ...

YRCI

Helpdesk Support Representative

New Orleans, LA

$16.75 - $21.50/hr

Record 100% of calls into the incident management system. Assist in the resolution of problems and ... Experience in a customer-service oriented call center environment is highly desired (but not ...

YRCI

Help Desk Support Rep, 1

New Orleans, LA

$16.75 - $21.50/hr

Record 100% of calls into the incident management system. Assist in the resolution of problems and ... Experience in a customer-service oriented call center environment is highly desired (but not ...

European Wax Center

Assistant Store Manager

Slidell, LA · On-site

$18 - $26.50/hr

European Wax Center is looking for an Assistant Center Manager to support all aspects of daily center operations while focusing on achieving sales goals and delivering exceptional customer service.

European Wax Center

Assistant Store Manager

Slidell, LA · On-site

$18 - $26.50/hr

European Wax Center is looking for an Assistant Center Manager to support all aspects of daily center operations while focusing on achieving sales goals and delivering exceptional customer service.

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Covington, LA

Call Center Operations Manager information

See Covington, LA salary details

$27.1K

$63.4K

$116.6K

How much do call center operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center operations manager in Covington, LA is $63,389.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $78,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What job categories do people searching Call Center Operations Manager jobs in Covington, LA look for? The top searched job categories for Call Center Operations Manager jobs in Covington, LA are:
What cities near Covington, LA are hiring for Call Center Operations Manager jobs? Cities near Covington, LA with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Covington, LA as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $63,389 per year, or $30.5 per hour.

OPERATIONS ADMINISTRATOR

Nocturnal Enterprises LLC

Covington, LA • On-site

Full-time

Posted 12 days ago

Job description

Position Summary

The Operations Administrator serves as the right-hand support to the VP of Operations, owning day-to-day execution across operational workflows, vendor management, fulfillment, and internal systems. This role ensures processes run efficiently, issues are proactively identified, and key operational functions are maintained with accuracy and consistency.

This position is in-office in Hammond, LA.

Core Responsibilities - (Operational Ownership)

  • Manage fulfillment processes, ensuring timely shipment of products and issue resolution
  • Monitor staff performance, timelines, and troubleshoot bottlenecks
  • Oversee packaging processes and quality standards
  • Maintain inventory accuracy daily and conduct quarterly counts
  • Manage product sourcing and supply ordering
  • Handle subscription cleanup and monitoring 
  • Oversee subscription management in Sticky platform
  • Track and report key KPIs [credit card decline rates, MID (merchant identification number) performance]
  • Manage vendor and facility operations (cleaning, supplies, maintenance)
  • Organize and maintain contracts and documentation

Core Responsibilities - (Process Support)

  • Assist with MID management, chargebacks, alerts, and RDR tracking
  • Support sourcing and onboarding of new MIDs
  • Maintain compliance documentation (Termly, policies, procedures)
  • Coordinate logistics for company events, conferences, and employee engagement

Key Success Metrics

  • Fulfillment timelines consistently met
  • Inventory accuracy and reporting reliability
  • Reduction in operational errors and escalations
  • Accuracy and timeliness of KPI reporting
  • Proactive resolution of vendor and facility issues

Qualifications

Required:

  • 2-5 years in operations, administrative, or coordination role
  • Strong organizational and project management skills
  • High attention to detail and process orientation
  • Ability to manage multiple priorities in a fast-paced environment
  • Self-starter
  • Able to lift 50lbs
  • Able to manage a team

Preferred:

  • Experience in e-commerce, call center, or subscription-based business
  • Familiarity with inventory systems (e.g., Sortly)
  • Experience supporting executive-level leadership
  • Exposure to payment processing, chargebacks, or compliance environments

Core Competencies

  • Ownership mentality and initiative
  • Problem-solving and critical thinking
  • Strong follow-through and accountability
  • Systems thinking
  • Cross-functional communication skills

Apply