This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
Quick apply
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
Determine call center operational strategies by conducting needs assessments, performance reviews ... ACD, IVR, CRM, WFM) * Ability to problem-solve and to think tactically and identify significant ...
New
Determine call center operational strategies by conducting needs assessments, performance reviews ... ACD, IVR, CRM, WFM) * Ability to problem-solve and to think tactically and identify significant ...
New
POSITION SUMMARY The Call Center Representative is primarily responsible for providing excellent ... or hear; smell; manage stress as it relates to essential job functions. The employee must ...
POSITION SUMMARY The Call Center Representative is primarily responsible for providing excellent ... or hear; smell; manage stress as it relates to essential job functions. The employee must ...
... a call center. The right leader can turn one into a growth engine. At Renewal by Andersen, our ... Oversee daily inbound and outbound operations * Manage workforce planning, staffing models ...
... a call center. The right leader can turn one into a growth engine. At Renewal by Andersen, our ... Oversee daily inbound and outbound operations * Manage workforce planning, staffing models ...
As a Member Care Agent in our call center, you'll be the first point of contact for new members ... Ability to manage multiple communication channels (phone, chat, email) efficiently. * Strong ...
As a Member Care Agent in our call center, you'll be the first point of contact for new members ... Ability to manage multiple communication channels (phone, chat, email) efficiently. * Strong ...
You will analyze and manage the processes at the Profit Centre, solves problems and continually strives to find the most effective methods for productivity improvements. The Operations Manager is ...
Quick apply
You will analyze and manage the processes at the Profit Centre, solves problems and continually strives to find the most effective methods for productivity improvements. The Operations Manager is ...
Virtual Loan Manager Employment Status: Full-Time Classification: Non-Exempt Position Summary This ... a call center environment answer incoming phone calls within targeted call metric goals • ...
Virtual Loan Manager Employment Status: Full-Time Classification: Non-Exempt Position Summary This ... a call center environment answer incoming phone calls within targeted call metric goals • ...
Monitor and manage Distribution Centre KPIs, production flow, priority lists, and time-sensitive activities to ensure operational targets are met. * Coordinate production requirements with ...
Monitor and manage Distribution Centre KPIs, production flow, priority lists, and time-sensitive activities to ensure operational targets are met. * Coordinate production requirements with ...
Monitor and manage Distribution Centre KPIs, production flow, priority lists, and time-sensitive activities to ensure operational targets are met. * Coordinate production requirements with ...
Monitor and manage Distribution Centre KPIs, production flow, priority lists, and time-sensitive activities to ensure operational targets are met. * Coordinate production requirements with ...
Lead and manage the local Data Centre operations team, including staffing, training, on-call coverage, succession planning, and performance management to ensure sustained operational excellence.
Lead and manage the local Data Centre operations team, including staffing, training, on-call coverage, succession planning, and performance management to ensure sustained operational excellence.
Manager, Operations Centre
CA$105K - CA$158K/yr
Reporting to the Senior Manager, Operations Centre, the successful candidate provides leadership to the people, contractors and oversees processes to ensure the safe and secure movement of people ...
Manager, Operations Centre
CA$105K - CA$158K/yr
Reporting to the Senior Manager, Operations Centre, the successful candidate provides leadership to the people, contractors and oversees processes to ensure the safe and secure movement of people ...
2026 Fair Lottery Call Centre Clerk
Vancouver, BC · On-site
CA$20.98/hr
2026 Fair Lottery Call Centre Clerk Part-time; Seasonal Wage & Paygrade: $19.99/hour (PG 72); plus ... operational needs. * Hours : * The PNE Fair is open from 11AM - 11PM - with a variety of shifts ...
2026 Fair Lottery Call Centre Clerk
Vancouver, BC · On-site
CA$20.98/hr
2026 Fair Lottery Call Centre Clerk Part-time; Seasonal Wage & Paygrade: $19.99/hour (PG 72); plus ... operational needs. * Hours : * The PNE Fair is open from 11AM - 11PM - with a variety of shifts ...
2026 Fair Lottery Call Centre Clerk Part-time; Seasonal Wage & Paygrade: $19.99/hour (PG 72); plus ... operational needs. * Hours : * The PNE Fair is open from 11AM - 11PM - with a variety of shifts ...
2026 Fair Lottery Call Centre Clerk Part-time; Seasonal Wage & Paygrade: $19.99/hour (PG 72); plus ... operational needs. * Hours : * The PNE Fair is open from 11AM - 11PM - with a variety of shifts ...
Operations Manager
CA$98K - CA$116K/yr
... call home. JOB RESPONSIBILITIES: * Ensure daily production efficiencies and schedule attainment are met * Assurequality expectations are met * Oversea can and keg operations * Manage a team of 10-20 ...
Operations Manager
CA$98K - CA$116K/yr
... call home. JOB RESPONSIBILITIES: * Ensure daily production efficiencies and schedule attainment are met * Assurequality expectations are met * Oversea can and keg operations * Manage a team of 10-20 ...
Monitor and manage Distribution Centre KPIs, production flow, priority lists, and time-sensitive activities to ensure operational targets are met. * Coordinate production requirements with ...
Monitor and manage Distribution Centre KPIs, production flow, priority lists, and time-sensitive activities to ensure operational targets are met. * Coordinate production requirements with ...
About the Team DashMart is a local-fulfillment center owned and operated by DoorDash, offering ... Managers, Supervisors, and Operations Associates (30+ indirect reports). As a leader, you are a ...
About the Team DashMart is a local-fulfillment center owned and operated by DoorDash, offering ... Managers, Supervisors, and Operations Associates (30+ indirect reports). As a leader, you are a ...
Account Representative - Casual
Surrey, BC · On-site
$30.95/hr
Perform other related duties as directed by the manager. Qualified candidates will possess: * Minimum of one year of experience in an intensive call center operation; * Minimum of one year of ...
Account Representative - Casual
Surrey, BC · On-site
$30.95/hr
Perform other related duties as directed by the manager. Qualified candidates will possess: * Minimum of one year of experience in an intensive call center operation; * Minimum of one year of ...
Ticket Centre Representative
Vancouver, BC · On-site
CA$18.90/hr
Ticket Centre Reports to: Manager, Ticket Centre Hourly Rate: $18.90 We are now inviting ... Receiving and distributing tickets under 'will call', premium tickets, and special programs (e.g ...
Ticket Centre Representative
Vancouver, BC · On-site
CA$18.90/hr
Ticket Centre Reports to: Manager, Ticket Centre Hourly Rate: $18.90 We are now inviting ... Receiving and distributing tickets under 'will call', premium tickets, and special programs (e.g ...
Keepstock Operations Manager
Kamloops, BC · On-site +1
CA$60K - CA$111K/yr
... Center of Excellence partnerships and organization. Financial Performance/Resource Management ... Manage optimization and operation of customer programs for efficiency and profitability across the ...
Keepstock Operations Manager
Kamloops, BC · On-site +1
CA$60K - CA$111K/yr
... Center of Excellence partnerships and organization. Financial Performance/Resource Management ... Manage optimization and operation of customer programs for efficiency and profitability across the ...
Call Center Operations Manager information
See British Columbia salary details
$29K - $36K
2% of jobs
$36K - $43K
2% of jobs
$43K - $50K
10% of jobs
$54.1K is the 25th percentile. Wages below this are outliers.
$50K - $57K
19% of jobs
The median wage is $61.9K / yr.
$57K - $64K
24% of jobs
$70.4K is the 75th percentile. Wages above this are outliers.
$64K - $71K
19% of jobs
$71K - $78K
11% of jobs
$78K - $85K
4% of jobs
$85K - $92K
4% of jobs
$92K - $99K
2% of jobs
$99K - $106K
2% of jobs
$29K
$66.2K
$106K
How much do call center operations manager jobs pay per year?
As of Aug 20, 2026, the average yearly pay for call center operations manager in British Columbia is $66,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $73,000.00 per year, depending on experience, location, and employer.
What does a call center operations manager do?
A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.
What are the key skills and qualifications needed to thrive as a call center operations manager?
To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are some common challenges faced by call center operations managers, and how can they be addressed?
Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.
What is the difference between Call Center Operations Manager vs Call Center Supervisor?
| Aspect | Call Center Operations Manager | Call Center Supervisor |
|---|---|---|
| Responsibilities | Oversees overall call center operations, strategic planning, and team management | Manages daily team activities, monitors performance, and handles escalations |
| Required Credentials | Bachelor's degree, experience in call center management, leadership skills | High school diploma or equivalent, experience in customer service, team supervision |
| Work Environment | Office-based, strategic meetings, cross-department collaboration | Office or call center floor, direct team supervision |
| Industry Usage | Common in large call centers, BPOs, and corporate customer service | Found in smaller call centers, retail, and service industries |
The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.
What are popular job titles related to Call Center Operations Manager jobs in British Columbia?
For Call Center Operations Manager jobs in British Columbia, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in British Columbia look for?
The top searched job categories for Call Center Operations Manager jobs in British Columbia are:
What cities in British Columbia are hiring for Call Center Operations Manager jobs?
Cities in British Columbia with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in BC?
For Call Center Operations Manager jobs in BC, the most frequently searched job titles are:
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 17 days ago
Job description
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)
Requirements
- Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
- Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
- Core capabilities:
- People leadership, coaching, performance management, and change delivery
- KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
- WFM fundamentals (forecasting, scheduling, real-time management, adherence)
- Quality assurance, training design, escalation/complaints management, and CX improvement
- Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
- Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development