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Call Center Nurse Jobs in Puerto Rico (NOW HIRING)

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and telemedicine nurse will act as a link with the patient, providing effective remote patient monitoring (RPM ...

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and telemedicine nurse will act as a link with the patient, providing effective remote patient monitoring (RPM ...

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and telemedicine nurse will act as a link with the patient, providing effective remote patient monitoring (RPM ...

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and telemedicine nurse will act as a link with the patient, providing effective remote patient monitoring (RPM ...

Elevance Health

PR

Nurse Care Manager I Location: This role enables associates to workvirtually full-time, except for ... Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and ...

Lifelink Foundation

Referral Coordinator

Guaynabo, PR

$14.75 - $19.25/hr

Receive and handle or appropriately triage miscellaneous calls from the call center (Positive ... Bachelor Degree in Nursing (BSN-RN) * Appropriate experience in a medical environment. * Completion ...

New

Vivo HealthStaff

OBGYN

San Juan, PR · On-site

$121 - $130.75/hr

Modern birthing center with 16 LDRP roomsLevel II Nursery and dedicated surgical suiteOutpatient ... call schedule of 1:4Partnership with local FQHC for community careSupport from seasoned RNs and ...

All JobsCall Center Nurse JobsCall Center Nurse Jobs in Puerto Rico

Call Center Nurse information

What is a call center nurse?

Call center nurses, also known as telephone triage nurses, are registered nurses who provide medical advice, support, and triage over the phone or via online communication. They assess patients’ symptoms, help determine the urgency of care needed, and guide patients to appropriate resources or actions. Their role is crucial in offering immediate healthcare information, reducing unnecessary hospital visits, and supporting patient care remotely.

What does a call center nurse do?

As a call center nurse, your duties are to answer incoming patient calls at a call center, review their symptoms, and provide an initial assessment of their health issue based on the information provided. You then recommend a course of action, which may include referring them to an emergency room, a primary care physician, or another specialist. You may also provide callers with additional resources, such as educational materials or references to community health agencies. Another aspect of this job is documenting each call in detail, including your recommendations to the patient. A closely related job is a telephone triage nurse who has similar responsibilities but often works in a hospital, doctor’s office, an urgent care clinic, or even from home to answer patients’ calls and assist physicians with nursing duties when possible.

What are the key skills and qualifications needed to thrive as a call center nurse?

To thrive as a Call Center Nurse, you need an active RN license, strong clinical assessment skills, and experience in telephone triage or direct patient care. Familiarity with telehealth platforms, electronic health records (EHRs), and standardized triage protocols is typically required. Excellent communication, active listening, and problem-solving abilities set outstanding call center nurses apart. These competencies enable accurate remote patient assessment, effective guidance, and high-quality care without in-person contact.

How does a call center nurse typically collaborate with other healthcare professionals to ensure quality patient care?

Call Center Nurses regularly coordinate with physicians, pharmacists, and other nursing staff to provide accurate information and facilitate patient care. They may escalate complex cases to on-call doctors, relay medication concerns to pharmacists, and share patient updates with primary care teams. This collaborative approach ensures that patients receive timely, appropriate advice and follow-up, even when care is delivered remotely. Maintaining clear documentation and effective communication are key aspects of the role.

What is the difference between Call Center Nurse vs Medical Customer Service Representative?

AspectCall Center NurseMedical Customer Service Representative
CredentialsRN license, nursing certificationHigh school diploma or equivalent, healthcare knowledge
Work EnvironmentHealthcare call centers, hospitalsMedical offices, health insurance companies
Industry UsageHealthcare, telehealthHealth insurance, medical billing
Job FocusProviding medical advice, triageHandling patient inquiries, billing issues

While both roles involve healthcare communication, Call Center Nurses provide clinical advice and triage using their nursing credentials, whereas Medical Customer Service Representatives focus on administrative support and patient inquiries without clinical responsibilities.

How much do call center nurses get paid to be on call?

Call center nurses typically earn an hourly wage ranging from $20 to $40, depending on experience, location, and employer. When on call, they may receive additional compensation or stipends for availability outside regular working hours, which can vary widely by organization.
More about Call Center Nurse jobs

What are the most commonly searched types of Call Center Nurse jobs in Puerto Rico?

The most popular types of Call Center Nurse jobs in Puerto Rico are:

What are popular job titles related to Call Center Nurse jobs in Puerto Rico?

For Call Center Nurse jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Call Center Nurse jobs in Puerto Rico look for?

The top searched job categories for Call Center Nurse jobs in Puerto Rico are:

What are popular job titles related to Call Center Nurse jobs in PR?

For Call Center Nurse jobs in PR, the most frequently searched job titles are:

Call Center Nurse jobs near you
Infographic showing various Call Center Nurse job openings in Puerto Rico as of August 2026, with employment types broken down into 57% Full Time, 29% Part Time, and 14% Contract. Highlights an 100% In-person job distribution.

Bilingual Call Center Nurse

Insight Communications

PR • On-site

Full-time, Part-time

Re-posted 2 days ago

Job description

Job Description


Department

Human Resources

Location

342 San Luis St., Suite 304, San Juan, PR 00920

Position

Bilingual Nurse

Reports to

María Miranda De Jesús

Title

HR & Finance Director

Position type:

Full time

Part time

Contract

In house

Shift hours: 40 weekly

Operating: Monday to Friday: 8:00 am to 5:00 pm

Extent

No extent

General purpose

The call center and telemedicine nurse will act as a link with the patient, providing effective remote patient monitoring (RPM) and telemedicine services and channel any request or problem that requires attention, providing the corresponding guidance to the attending physician. Among the essential qualities is to promote the use of the health monitoring devices and to provide the patient all the necessary information an empathic way, in order to educate the patient regarding the RPM program. maintaining their ability to have control of the call and efficiently communicate the information. The goal is to ensure quality care and compliance with the RPM and telemedicine services, respond effectively to patient inquiries, and ensure high patient satisfaction. Generate outgoing calls in order to verify patient information and vitals in accordance with the RPM program, through the effective use of the RPM and Telemedicine Software. Also, provide the necessary feedback if in the case of emergent patient care situations, by seeking assistance of the Medical Director or attending physician.

RESPONSIBILITIES AND COMPETENCES
  • Administrative, organizational, data management and communication skills.
  • Knowledgeable and able to effectively manage the Remote Patient Monitoring platform system
  • Knowledgeable of all Medicare Guidelines regarding the Remote Patient Monitoring program and Telemedicine programs
  • Manage a large number of outgoing and incoming calls
  • Knowledge and ability to recognize urgent or emergent patient care situations, seek assistance, of the clinical director or MD.
  • Monitor the patient's condition and assess their needs to provide the best care and advice according to their responsibilities.
  • Identify and evaluate the needs of patients to achieve their satisfaction.
  • Manage multiple database systems provided by the company to document all interactions with patients as established.
  • Provide accurate, valid, and complete information.
  • Comply with the level of service and productivity goals established by the campaign / company for which the calls are being answered.
  • Maintain quality and productivity in accordance with the provisions of the Company.
  • Inform your immediate supervisor of any situation that arises, both customers and employees that may affect the proper functioning of the company.
  • Correctly register the information in the contact system.
  • Follow communication procedures, guidelines, and policies.
  • Fully Bilingual ( English and Spanish) – Written and Oral
  • Any other task designated by your supervisor or immediate manager, not limited to the aforementioned.
WORK EXPERIENCE REQUIREMENTS
  • Nurse experience
  • Knowledge of EMR system
  • Excellent knowledge of nursing care procedures and methods.
  • Ability to demonstrate empathy, motivation, attention, and support for the patient's needs.
  • Honest and responsible for their actions.
  • Great capacities to maintain telephone contact and for active listening.
  • Customer orientation and ability to adapt / respond to different types of personalities.
  • Knowledge and domain with computerized equipment.
  • Excellent in keyboard handling and data entry.
  • Trained to work under pressure and able to respond to high volume of work.
  • Ability to work in a team.
  • Excellent verbal and written communication skills.
  • Good diction.
  • Schedule availability and rotating shifts.
  • Possess high professionalism and ability to deal with clients and colleagues.
Academic requirements
  • Associate or bachelor’s degree in nursing
DEMANDS

- Work mostly seated for approximately 7 to 8 hours to be able to successfully fulfill essential functions

- Number of people directly supervised 2 maintenance people.

- Exposed use of computerized equipment at all times, to perform its functions.

- Vision, speaking, and listening are required to perform their functions and capable of being understood.

- Be available to work overtime in cases of operational need that may be required.

- Travel requirement if necessary, to the other facilities.

APPROVED by

Maria Miranda De Jesús

Title

HR & Finance Director

Employee sing

Date


Affirmative Action Plan Statement / Equal Employment Opportunity

Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training.


Insight Communications, Corp.

342 San Luis St., Suite 304, San Juan, PR 00920

Tels. 787-625-1930, 787-625-1927, 787-625-1929 Fax. 787-625-1928