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Executive Call Center Manager Jobs in Puerto Rico

Propel Bank

Call Center Representative

San Juan, PR · On-site

$17/hr

Position Summary The Call Center Representative serves as a key point of contact for Propel Bank ... Manage inbound and outbound customer calls in a high-volume environment * Utilize multiple web ...

Insight Communications

PR · On-site

Manage a large number of outgoing and incoming calls * Knowledge and ability to recognize urgent or emergent patient care situations, seek assistance, of the clinical director or MD. * Monitor the ...

Insight Communications

PR · On-site

Manage a large number of outgoing and incoming calls * Knowledge and ability to recognize urgent or emergent patient care situations, seek assistance, of the clinical director or MD. * Monitor the ...

Insight Communications

PR · On-site

Manage a large number of outgoing and incoming calls * Knowledge and ability to recognize urgent or emergent patient care situations, seek assistance, of the clinical director or MD. * Monitor the ...

Insight Communications

PR · On-site

Manage a large number of outgoing and incoming calls * Knowledge and ability to recognize urgent or emergent patient care situations, seek assistance, of the clinical director or MD. * Monitor the ...

BCU

Spec, Call Center Service Delivery

Anasco, PR · On-site

$15.25 - $19.75/hr

We are looking for professional individuals to service our members in our fast-paced call center ... Build strong internal partnerships with management and peers in contributing to a productive and ...

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Executive Call Center Manager information

What is the highest paying call center job?

The highest paying call center jobs are typically executive or senior management roles such as Call Center Director or Vice President of Customer Service, which can earn six-figure salaries. These positions often require extensive experience, leadership skills, and knowledge of call center operations and technology tools.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

What is the highest position in a call center?

The highest position in a call center is typically the Director or Vice President of Customer Service or Call Center Operations. These roles oversee multiple departments, set strategic goals, and manage senior managers or managers responsible for daily operations. They often require extensive experience, leadership skills, and knowledge of call center technologies and metrics.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, performance targets, and handling difficult customer interactions. Effective communication skills and stress management techniques are important for success in such roles.

What is the highest call centre salary?

The highest salaries for an Executive Call Center Manager can exceed $100,000 annually, especially in large organizations or high-cost regions. Compensation depends on experience, location, company size, and industry, with top earners often holding advanced management skills and certifications.
What are popular job titles related to Executive Call Center Manager jobs in Puerto Rico? For Executive Call Center Manager jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Executive Call Center Manager jobs in Puerto Rico look for? The top searched job categories for Executive Call Center Manager jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Executive Call Center Manager jobs? Cities in Puerto Rico with the most Executive Call Center Manager job openings:
Executive Call Center Manager jobs near you
Infographic showing various Executive Call Center Manager job openings in Puerto Rico as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 17% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Call Center Representative

Propel Bank

San Juan, PR • On-site

$17/hr

Full-time

PTO

Posted 16 days ago

Job description

Propel Bank - San Juan, Puerto Rico
Propel Bank. Built for Banks. Powered by Fintech.
Propel Bank is a next-generation bank purpose-built to serve other banks. Backed by Propel Holdings' 14+ years of fintech innovation, we combine the speed, technology and AI-powered infrastructure of a fintech with the regulatory rigor of a licensed bank.
Licensed as an International Financial Entity (IFE) in Puerto Rico and regulated by the Office of the Commissioner of Financial Institutions, Propel Bank operates at the highest standards of compliance while enabling transformational bank-to-bank partnerships across the U.S., Canada, the U.K. and beyond.
We help banks expand digital lending, modernize their capabilities and deliver faster, smarter financial solutions to their customers. Our platform is global. Our partnerships are mutual. Our standard is trust. Our mission is simple: bring fintech innovation inside the regulated banking system to create scalable, responsible financial opportunity.
We are building a new world of financial opportunity, and we are just getting started.
Position Summary
The Call Center Representative serves as a key point of contact for Propel Bank customers, delivering accurate, timely, and professional service. This role supports customer acquisition and retention by handling inquiries, processing loan applications, and promoting Propel Bank products with confidence and efficiency.
Responsibilities
  • Manage inbound and outbound customer calls in a high-volume environment
  • Utilize multiple web-based systems to investigate, verify, and document customer information
  • Review, verify, and update loan applications to determine customer eligibility
  • Respond to customer inquiries with accuracy, professionalism, and urgency
  • Generate new business by converting inbound inquiries into new customer accounts
  • Serve as a knowledgeable resource on Propel Bank products and services to build customer trust
  • Collaborate with team members to achieve individual and departmental performance goals

Qualifications
  • Fully bilingual in English and Spanish with advanced verbal and written proficiency
  • High school diploma or equivalent required
  • Minimum of one year of customer service or call center experience in a sales-focused environment
  • Available to work 1:00pm to 9:00pm shifts, Monday to Friday
  • Strong communication skills and customer-focused mindset
  • Proficiency with Microsoft Office and internet-based applications
  • Ability to perform effectively in a fast-paced, goal-driven environment
  • Proven capability to manage high call volumes while maintaining a professional and personable approach

Benefits to Joining Propel Bank
  • Real growth and promotion opportunities
  • Incredible, entrepreneurial culture
  • Mission-driven fintech with real customer impact
  • Competitive total rewards
  • Diverse, inclusive workplace with accommodations

Compensation Package
  • $17.00/hr

Those who meet service or hours requirements are also eligible for: monthly benefits allowance and paid holidays/vacation/sick. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.
Final compensation is determined by market conditions, location, and the candidate's experience, skills, and education. This role may also be eligible for performance-based incentive programs and total compensation may include variable incentives, such as bonuses and commissions.
This posting is for an existing vacancy within our organization.
Our Culture
Propel Bank's culture is a high-performance, mission-driven, and entrepreneurial environment with strong emphasis on meritocracy, development, and inclusive, respectful ways of working in a regulated financial setting.
Commitment to Diversity & Inclusion
Propel Bank welcomes and encourages applications from all groups, including Indigenous peoples, women, visible minorities, persons with disabilities, people from gender and sexually diverse communities, and those with intersectional identities. Should you require accommodation throughout any stage of the recruitment and selection process, please specify your requirements when submitting your application and we will work with you to meet your needs.
AI Disclosure
We use AI to assist in reviewing applications and assessing candidates. These tools support our recruitment team, however, all hiring decisions are made by our trained hiring managers and recruitment professionals, not AI.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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