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Executive Call Center Manager Jobs in Puerto Rico

Transworld Systems Inc.

PR

$12.75 - $16/hr

Our experience expands across account receivables management, customer service relationship ... Providing thorough, efficient, and accurate account updates on computer files for each call made or ...

Vast

Data Scientist

San Juan, PR · On-site

$95K - $165K/yr

... a call center, and run on a platform we build and maintain. Every piece of that operation throws ... and executives running the route already ask. If nobody opens it twice, it did not work.

Infosys

Senior Process Associate

Aguadilla, PR · On-site

... Manager. Responsibilities: * Answers incoming calls from queue in a professional and courteous ... Prior experience working in a call center environment is a plus * Excellent verbal and written ...

Tetra Tech, Inc.

Customer Service Specialist

Ponce, PR · On-site

$15 - $17/hr

As a Customer Service Specialist, you will provide professional call center support for ... Document all applicant interactions accurately in the designated case management system. * Protect ...

Tetra Tech

Customer Service Specialist

Ponce, PR · On-site

$15 - $17/hr

As a Customer Service Specialist, you will provide professional call center support for ... Document all applicant interactions accurately in the designated case management system. * Protect ...

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Executive Call Center Manager information

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

Why do people quit executive call center manager jobs?

People often leave executive call center manager roles due to high stress, long working hours, and pressure to meet performance targets. Job dissatisfaction can also stem from limited advancement opportunities, inadequate support, or burnout from managing large teams and complex customer issues.

What are popular job titles related to Executive Call Center Manager jobs in Puerto Rico?

For Executive Call Center Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Executive Call Center Manager jobs in Puerto Rico look for?

The top searched job categories for Executive Call Center Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Executive Call Center Manager jobs?

Cities in Puerto Rico with the most Executive Call Center Manager job openings:

Executive Call Center Manager jobs near you
Infographic showing various Executive Call Center Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Management and Program Analyst

US Department of the Treasury

Bayamon, PR • On-site

$106K/yr

Full-time

Posted 22 days ago

Key responsibilities

  • Utilize analytical and evaluative methods to design and conduct comprehensive studies and prepare analyses and estimates for presentation to all organizational levels.

  • Present findings, deliver briefings, and negotiate solutions related to contact center management tools and performance metrics.

  • Manage project deliverables, business requirements, issue tracking, resource planning, and risk management within IT-related project management and project life cycle phases.

U.S. Department Of The Treasury rating

8.2

Company rating: 8.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

312th of 856 rated public administrative organizations

Job description

WHAT IS TAXPAYER SERVICES?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
  • Position(s) are to be filled in following area(s):
    • TS - CAS-Customer Account Services, JOC Routing and Monitoring Team

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILSQualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement.
QUALIFICATION REQUIREMENTS: To qualify for this position, you must meet the qualification requirements outlined below:
GS-13 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience must include:

  • Utilizing a wide range of analytical and evaluative methods and techniques to design and conduct comprehensive studies. Preparing analyses and estimates from budgeting methods and techniques to present to all levels of the organization, from frontline to executive. Planning, organizing, and conducting studies to be completed despite conflicting program goals and objects impacted by changes in legislation or regulatory guidelines.
  • Utilizing oral and written communication to present findings, delivering briefings, and negotiating solutions to dispute recommendations. Communicating with contact center management tools such as contact recording, workforce management, call center performance reporting, and quality metrics.
  • Working within IRS Contact Center Environment or equivalent experience with other call center operations, including but not limited multi-channel services such as live and automated telephone services, web services, digital chat, co-browsing, and chatbots.
  • Utilizing project management principles to manage project deliverables, business requirements, issue tracking, resource planning and risk management, including experience with IT related project management.
  • Utilizing IRS Enterprise Life Cycle or other project life cycle phases, including experience creating project artifacts.


AND
You must also meet the following requirement(s):

  • TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"
  • TIME IN GRADE (TIG): For positions above the GS-05,applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions.

For more information on qualifications please refer to OPM's Qualifications Standards.

Education:A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).Employment Type: OTHER

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