ZipRecruiter

Log In

2

Work From Home First Call Resolution Jobs in Puerto Rico

next page

Showing results 1-20

All JobsFirst Call Resolution JobsWork From Home First Call Resolution JobsWork From Home First Call Resolution Jobs in Puerto Rico

Work From Home First Call Resolution information

What is the difference between Work From Home First Call Resolution vs Customer Service Representative?

AspectWork From Home First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first contactHandling customer inquiries and providing information
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Required SkillsProblem-solving, communication, product knowledgeCommunication, patience, product/service knowledge
CertificationsCustomer service or technical certifications often preferredCustomer service training often preferred

Work From Home First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing problem-solving skills. Customer Service Representatives handle inquiries and provide information, which may involve follow-up. Both roles often require similar skills and certifications, but their primary goals differ: one aims for first-contact resolution, the other for ongoing support.

What are the key skills and qualifications needed to thrive as a Work From Home First Call Resolution agent, and why are they important?

To thrive as a Work From Home First Call Resolution agent, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and ticketing systems is typically required. Excellent verbal communication, patience, and active listening are standout soft skills for this position. These capabilities are crucial for efficiently resolving customer issues in a single interaction, ensuring satisfaction and operational efficiency in a remote environment.

How does remote First Call Resolution (FCR) work, and what are some challenges unique to handling customer issues from home?

In a remote First Call Resolution (FCR) role, you'll be responsible for resolving customer inquiries and problems during the first interaction, often via phone, chat, or email. One unique challenge is maintaining focus and professionalism in a home environment, where distractions can impact your ability to quickly and accurately address customer needs. You'll also need to collaborate virtually with team members and managers for escalations or support, often using internal chat tools or video calls. Developing effective communication skills and strong self-management habits is essential for success in this role.

What is a Work From Home First Call Resolution job?

A Work From Home First Call Resolution (FCR) job involves handling customer inquiries or issues remotely and resolving them during the first interaction, without the need for follow-up calls. Professionals in this role typically work for call centers or customer support departments and focus on providing efficient, high-quality assistance to customers. The goal is to increase customer satisfaction by addressing concerns quickly and accurately from the comfort of home. This position requires strong communication skills, problem-solving abilities, and proficiency with remote work technology.
What are popular job titles related to Work From Home First Call Resolution jobs in Puerto Rico? For Work From Home First Call Resolution jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Work From Home First Call Resolution jobs in Puerto Rico look for? The top searched job categories for Work From Home First Call Resolution jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Work From Home First Call Resolution jobs? Cities in Puerto Rico with the most Work From Home First Call Resolution job openings:
Work From Home First Call Resolution jobs near you
Work From Home Spanish Interpreter - Puerto Rico

Work From Home Spanish Interpreter - Puerto Rico

Kelly Services

PR • On-site, Remote

$12/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

Kelly® Professional & Industrial has open opportunities for remote Spanish Interpreters.  
We are currently looking for skilled Bilingual Call Center Interpreters that are available to work from home and interpret high volume inbound calls.
Details of the position:
  • Work from Home (Must reside in Puerto Rico)
  • Currently looking for Part time Minimum 25 hrs
  • $12 an hour – Long term contract
  • 3 Weeks of Paid Training, Training hours 5am-12:30 Pacific Standard Time
  • Helping others in your community connect in meaningful work
  • Perks and options for benefits
  • Video Interpreting may occur as well
 
A typical day in this position might look like:
  • Handling real-time Live calls on demand in a quiet home office
  • Help interpret Spanish/English conversations for a wide range of industries including Healthcare, Government entities, Police Services, Insurance, Financial, and Travel & Hospitality.
  • Interpreting Spanish/English conversations that may be simple, complex, or technical
 
Ideal Candidates will be:
  • Fully fluent in both Spanish and English
  • Able to work a minimum of 25 hours a week
  • Manual dexterity to type or write notes
  • Previous experience not required
  • Education or work experience in teaching or translation considered an asset
  • Comfortable being on camera as Interpreting in video calls will be a mandatory occurrence in this position
 
Remote technical requirements:
  • The use of your personal device such as a tablet, laptop or desktop
  • Private High speed Internet connection for work related electronic communication. 
  • Dry Erase Marker Board/Paper Shredder
  • A dedicated private and quiet workspace within your home
 
What happens next: Once you apply, your application will proceed to next steps with an interview if your skills and experience look like a good fit. Please note only eligible applications will be contacted.
At Kelly, helping you discover what’s next in your career is what we strive for. If you feel this position may be a good fit and your skillsets are a suitable match for this position, please apply now. Let’s start the next step in your career today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.