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Work From Home First Call Resolution Jobs in Puerto Rico

Huntington

RV/Marine Sales Rep Sr.

Florida, PR · On-site +1

Proficient at typing and completing Pre call sales plans and documenting in a CRM system * Familiar ... We're combining the best of both worlds: in-office and work from home. Our approach enables our ...

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Huntington

Auto Finance Market Manager 3

Florida, PR · On-site +1

We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will ...

OncoHealth

Case Review Specialist - PR

Guaynabo, PR · On-site +1

... can work remotely from home the rest of the days. Employees are welcome to work from the office ... We offer a full benefit package on your first day, along with a company bonus. You may visit or ...

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Work From Home First Call Resolution information

What is the difference between Work From Home First Call Resolution vs Customer Service Representative?

AspectWork From Home First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first contactHandling customer inquiries and providing information
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Required SkillsProblem-solving, communication, product knowledgeCommunication, patience, product/service knowledge
CertificationsCustomer service or technical certifications often preferredCustomer service training often preferred

Work From Home First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing problem-solving skills. Customer Service Representatives handle inquiries and provide information, which may involve follow-up. Both roles often require similar skills and certifications, but their primary goals differ: one aims for first-contact resolution, the other for ongoing support.

What are the key skills and qualifications needed to thrive as a Work From Home First Call Resolution agent, and why are they important?

To thrive as a Work From Home First Call Resolution agent, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and ticketing systems is typically required. Excellent verbal communication, patience, and active listening are standout soft skills for this position. These capabilities are crucial for efficiently resolving customer issues in a single interaction, ensuring satisfaction and operational efficiency in a remote environment.

How does remote First Call Resolution (FCR) work, and what are some challenges unique to handling customer issues from home?

In a remote First Call Resolution (FCR) role, you'll be responsible for resolving customer inquiries and problems during the first interaction, often via phone, chat, or email. One unique challenge is maintaining focus and professionalism in a home environment, where distractions can impact your ability to quickly and accurately address customer needs. You'll also need to collaborate virtually with team members and managers for escalations or support, often using internal chat tools or video calls. Developing effective communication skills and strong self-management habits is essential for success in this role.

What is a Work From Home First Call Resolution job?

A Work From Home First Call Resolution (FCR) job involves handling customer inquiries or issues remotely and resolving them during the first interaction, without the need for follow-up calls. Professionals in this role typically work for call centers or customer support departments and focus on providing efficient, high-quality assistance to customers. The goal is to increase customer satisfaction by addressing concerns quickly and accurately from the comfort of home. This position requires strong communication skills, problem-solving abilities, and proficiency with remote work technology.
What are popular job titles related to Work From Home First Call Resolution jobs in Puerto Rico? For Work From Home First Call Resolution jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Work From Home First Call Resolution jobs in Puerto Rico look for? The top searched job categories for Work From Home First Call Resolution jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Work From Home First Call Resolution jobs? Cities in Puerto Rico with the most Work From Home First Call Resolution job openings:
Work From Home First Call Resolution jobs near you
Remote Representment Operations-Transaction Processing Associate-III

Remote Representment Operations-Transaction Processing Associate-III

Conduent, Inc.

Guaynabo, PR • On-site, Remote

$13.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Conduent rating

5.9

Company rating: 5.9 out of 10

Based on 182 frontline employees who took The Breakroom Quiz

36th of 71 rated call and contact centers

Job description

Job Description
Work From Home- Puerto Rico
$13.50 per hour
Remote Representment Operations-Transaction Processing Associate III
As a Transaction Processing Associate in the Representment Operations department, your main role revolves around researching, analyzing, and maintaining consumer information across multiple systems. Your key task involves reviewing representments submitted by merchants in response to chargebacks filed by customers. Your objective is to meticulously assess whether fraud or an error indeed occurred in the disputed transaction. Based on your analysis, you will make a final decision that resolves the dispute, ensuring all necessary steps are taken to conclude the matter effectively. This role demands keen attention to detail, proficiency in using various systems for information retrieval, and the ability to make well-founded decisions that uphold the integrity of the dispute resolution process.
What you get:
  • Full Time Employment
  • Competitive Pay: Pay is $13.50/hr. which may be below your state's minimum wage. Please take this into consideration when applying
  • Career Growth Opportunities
  • Full Benefit Options
  • Vacation, Sick Time, and Holiday Pay
  • Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one)
  • 401K
  • Great Work Environment
  • Training hours: Monday -Friday from (9:00am-6:00pm) AST
  • Work an 8-hour shift schedules during our normal business hours of 8:00am - 6:00pm AST (Monday -Friday)

What you will be doing:
  • Process all transactions and perform all tasks accurately within the procedural guidelines and without errors.
  • Meet or exceed the Daily Productivity standards for each task performed.
  • Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors.
  • Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer's needs.
  • Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work.
  • Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis.
  • Explain complicated topics in a clear and concise manner.
  • Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations
  • Log cases in database detailing actions taken on accounts and conversations with customers.
  • Ensure timely completion of tasks, to meet contract guidelines.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

People who succeed in this role have:
  • The ability to convey complex information in clear and concise terms to ensure customer understanding.
  • Strong work ethic.
  • Displays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients' financial lives.
  • Effective and accurate written and verbal communication skills.
  • Effective problem-solving skills.
  • Organizational and Investigative skills
  • Can navigate multiple applications and research solutions with ease
  • Data entry experience.
  • Ability to achieve results through knowledge, commitment, and attention to detail and to meet established deadlines.
  • Ability to work at a sustained pace to meet production rates while producing high quality work.
  • Must be detail oriented.
  • Can navigate multiple applications/screens and research solutions with
  • This would include navigating multiple computer systems and platforms.
  • Has 1+ years of customer/client service experience, including experience handling difficult client situations
  • Has 1+years of knowledge of disputes and chargebacks

Requirements:
  • Must be at least 18 years of age
  • Have a High School Diploma or an equivalent level of education
  • 1+ years of customer/client service experience
  • 1+ years of experience in the banking/financial industry including chargebacks and dispute knowledge
  • Working knowledge of computers and Windows applications.
  • All internals must have 6 months experience in your current role.
  • Be able to successfully pass a background check, credit check, security clearance, and fingerprinting
  • Must reside within Puerto Rico

Remote Requirement
  • Compliance with camera requirements for meetings and training.
  • Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
  • Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
  • Equipment: The company will provide all necessary computer equipment
  • Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps download and 10 Mbps upload

Looking for more information?
We're happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It's a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you.
Landing Page: About Call Center Representative Role
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $13.50.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

What Conduent employees say

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Benefits

Hours and flexibility

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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