Executive Call Center Manager Jobs in Puerto Rico

LinkActiv Group
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Executive, New Business Development position is a Full time, Regular position.
MAIN RESPONSIBILITIES
• Identify, research, and prospect organizations that can benefit from our Contact Center solutions.
• Develop and execute strategic business development plans to generate qualified leads and achieve new business revenue objectives.
• Build and maintain a robust sales pipeline through cold calling, networking, referrals, digital outreach, industry events, and strategic partnerships.
• Conduct discovery meetings to understand prospective clients' operational challenges, customer experience needs, and business objectives.
• Present the company's Contact Center, Customer Experience, and Business Support solutions through consultative sales conversations.
• Develop customized proposals and commercial solutions aligned with each client's operational and financial goals.
• Lead the full sales cycle, including prospecting, qualification, proposal development, pricing discussions, contract negotiations, and closing.
• Build and maintain strong relationships with executive-level decision-makers, including Operations, Customer Experience, Human Resources, Procurement, and C-suite leaders.
• Collaborate with Operations and other internal stakeholders to ensure proposed solutions are operationally feasible and successfully implemented.
• Ensure a seamless transition of newly acquired clients to the Operations and Client Success teams following contract execution.
• Maintain accurate opportunity tracking, pipeline management, sales forecasts, and customer interactions.
• Represent the organization at conferences, networking events, and industry associations to strengthen market presence and generate new leads.
• Prepare regular reports on sales performance, pipeline health, forecast accuracy, and business development activities.
• Consistently achieve or exceed established sales quotas, revenue goals, and key performance metrics.
• Act as a brand ambassador by maintaining a high level of professionalism and fostering long-term relationships with prospective clients and business partners.
• Complies fully and consistently with the Company's standards, policies, and procedures and the local and federal laws applicable to our industry, business, and employment practices.
• May perform other duties and responsibilities as assigned, in accordance with the education and experience requirements contained in this document.
QUALIFICATIONS
• Bachelor's Degree in Business Administration, Marketing, Communications, Sales, or a related field. Equivalent professional experience may be considered.
• Minimum of three (3) years of successful experience in Business Development, B2B Sales, Strategic Sales, or New Business Acquisition.
KNOWLEDGE, SKILLS AND ABILITIES
• Strong understanding of commercial operations and end-to-end sales processes.
• Experience selling BPO, Contact Center, Customer Experience (CX), Business Services, Technology, Staffing, Outsourcing, or other complex business solutions is highly preferred.
• Demonstrated success in prospecting and closing new business opportunities.
• Proven experience managing complex B2B sales cycles.
• Strong consultative selling, negotiation, and relationship-building skills.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Strong analytical, organizational, and time management skills.
• Ability to work independently while managing multiple opportunities simultaneously.
• Fully bilingual (English and Spanish), both written and verbal.
• Proficiency in Microsoft Office Suite.
CERTIFICATIONS/ LICENSES/ PROFESSIONAL AFFILIATIONS
• Not applicable to this position.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually moderate.
• Will operate a computer, copier, and other office equipment. The employee generally works indoors in an office setting.
• Ability to work in a fast-paced, deadline-driven environment with flexible hours, including evenings or weekends to support client needs, project deliverables, or team activities.
• Frequent travel may be required for client meetings, industry events, or conferences.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Ability to sit for extended periods while working on a computer and managing various projects.
• Regular use of hands and fingers for typing, digital navigation, and handling office equipment.
• Occasional lifting and carrying presentation materials or product samples, typically up to 25 pounds.
• Strong visual and auditory skills are essential for reading documents and using a computer screen for extended periods of time.
• Ability to travel frequently for client visits may require walking, standing, or navigating various environments.
If you thrive in an environment that fosters growth and collaboration with motivated, enthusiastic high achievers, you'll find a fulfilling career with us!
Grupo Ferré Rangel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, or veteran status. We encourage applications from individuals of all backgrounds.
LinkActiv Group
iNada mejor que trabajar en un lugar donde todos realmente CREEN en su propósito!
Nuestra misión es aportar pasión y atención al cliente en cada paso del camino.
La posición Executive, New Business Development es Full time y Regular.
MAIN RESPONSIBILITIES
• Identify, research, and prospect organizations that can benefit from our Contact Center solutions.
• Develop and execute strategic business development plans to generate qualified leads and achieve new business revenue objectives.
• Build and maintain a robust sales pipeline through cold calling, networking, referrals, digital outreach, industry events, and strategic partnerships.
• Conduct discovery meetings to understand prospective clients' operational challenges, customer experience needs, and business objectives.
• Present the company's Contact Center, Customer Experience, and Business Support solutions through consultative sales conversations.
• Develop customized proposals and commercial solutions aligned with each client's operational and financial goals.
• Lead the full sales cycle, including prospecting, qualification, proposal development, pricing discussions, contract negotiations, and closing.
• Build and maintain strong relationships with executive-level decision-makers, including Operations, Customer Experience, Human Resources, Procurement, and C-suite leaders.
• Collaborate with Operations and other internal stakeholders to ensure proposed solutions are operationally feasible and successfully implemented.
• Ensure a seamless transition of newly acquired clients to the Operations and Client Success teams following contract execution.
• Maintain accurate opportunity tracking, pipeline management, sales forecasts, and customer interactions.
• Represent the organization at conferences, networking events, and industry associations to strengthen market presence and generate new leads.
• Prepare regular reports on sales performance, pipeline health, forecast accuracy, and business development activities.
• Consistently achieve or exceed established sales quotas, revenue goals, and key performance metrics.
• Act as a brand ambassador by maintaining a high level of professionalism and fostering long-term relationships with prospective clients and business partners.
• Complies fully and consistently with the Company's standards, policies, and procedures and the local and federal laws applicable to our industry, business, and employment practices.
• May perform other duties and responsibilities as assigned, in accordance with the education and experience requirements contained in this document.
QUALIFICATIONS
• Bachelor's Degree in Business Administration, Marketing, Communications, Sales, or a related field. Equivalent professional experience may be considered.
• Minimum of three (3) years of successful experience in Business Development, B2B Sales, Strategic Sales, or New Business Acquisition.
KNOWLEDGE, SKILLS AND ABILITIES
• Strong understanding of commercial operations and end-to-end sales processes.
• Experience selling BPO, Contact Center, Customer Experience (CX), Business Services, Technology, Staffing, Outsourcing, or other complex business solutions is highly preferred.
• Demonstrated success in prospecting and closing new business opportunities.
• Proven experience managing complex B2B sales cycles.
• Strong consultative selling, negotiation, and relationship-building skills.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Strong analytical, organizational, and time management skills.
• Ability to work independently while managing multiple opportunities simultaneously.
• Fully bilingual (English and Spanish), both written and verbal.
• Proficiency in Microsoft Office Suite.
CERTIFICATIONS/ LICENSES/ PROFESSIONAL AFFILIATIONS
• Not applicable to this position.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually moderate.
• Will operate a computer, copier, and other office equipment. The employee generally works indoors in an office setting.
• Ability to work in a fast-paced, deadline-driven environment with flexible hours, including evenings or weekends to support client needs, project deliverables, or team activities.
• Frequent travel may be required for client meetings, industry events, or conferences.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Ability to sit for extended periods while working on a computer and managing various projects.
• Regular use of hands and fingers for typing, digital navigation, and handling office equipment.
• Occasional lifting and carrying presentation materials or product samples, typically up to 25 pounds.
• Strong visual and auditory skills are essential for reading documents and using a computer screen for extended periods of time.
• Ability to travel frequently for client visits may require walking, standing, or navigating various environments.
Si disfrutas de un ambiente que promueve el crecimiento y la colaboración con personas motivadas, entusiastas y comprometidas con el éxito, itenemos la carrera ideal para ti!
Grupo Ferré Rangel de ser un Patrono con Igualdad de Oportunidades de Empleo. No discriminamos por raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, edad, discapacidad, información genética u otro estado o característica protegida por las leyes federales, estatales o locales. Todos los solicitantes calificados serán considerados para empleo sin importar estas características. Animamos a personas de todos los orígenes y experiencias a postularse. Si necesitas asistencia o acomodos razonables debido a una discapacidad, por favor contáctanos en talento@gfrpr.com.
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