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Remote Medical Call Center Jobs in Puerto Rico (NOW HIRING)

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$16 - $21.75/hr

Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider ... medical role include: High School diploma or GED 1 Year Call Center Exp Six months healthcare ...

LifeLink

Remote Administrator on Call PR

Guaynabo, PR · On-site +1

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... center/surgeon issues. * Performs other duties as assigned. Who You Are * Passionate about helping ... Advanced knowledge of human anatomy and medical terminology, organ perfusion, strong decision ...

All JobsMedical Call Center JobsRemote Medical Call Center JobsRemote Medical Call Center Jobs in Puerto Rico

Remote Medical Call Center information

What is a remote medical call center?

A Remote Medical Call Center job involves handling patient inquiries, scheduling appointments, verifying insurance, and providing medical information over the phone or via digital communication. Employees work from home, following HIPAA guidelines to ensure patient confidentiality. Strong communication skills, medical knowledge, and the ability to handle sensitive situations are essential.

What are the key skills and qualifications needed to thrive in the remote medical call center position?

To thrive as a Remote Medical Call Center agent, you need strong communication skills, basic medical knowledge, and familiarity with HIPAA regulations, often supported by a background in healthcare or customer service. Proficiency with call center software, electronic health record (EHR) systems, and secure messaging platforms is typically required. Exceptional listening skills, patience, empathy, and the ability to handle stressful situations make candidates stand out in this position. These skills are crucial for providing accurate information, maintaining patient confidentiality, and ensuring a positive patient experience in a fast-paced remote environment.

What are some common challenges faced by remote medical call center agents, and how are they addressed?

Remote Medical Call Center agents often encounter challenges such as managing high call volumes, addressing sensitive patient concerns, and ensuring clear communication without face-to-face interaction. Training programs and ongoing support from supervisors are common practice to help agents stay updated on medical protocols, privacy regulations, and patient etiquette. Teams also typically have escalation procedures for complex cases and use collaboration tools to maintain seamless communication with medical professionals. By relying on structured workflows and strong support networks, agents are well-equipped to handle these challenges and provide quality care to every caller.

What are popular job titles related to Remote Medical Call Center jobs in Puerto Rico?

For Remote Medical Call Center jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Remote Medical Call Center jobs in Puerto Rico look for?

The top searched job categories for Remote Medical Call Center jobs in Puerto Rico are:

Remote Medical Call Center jobs near you
Infographic showing various Remote Medical Call Center job openings in Puerto Rico as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% Remote job distribution.

Part-Time Call Center Representative - Puerto Rico

notifyMD

San Juan, PR • Remote

$16/hr

Part-time

Re-posted 9 days ago

Job description

Part-Time Call Center Representative (Puerto Rico Residents Only)
Company: notifyMD I Pay:$16/hour

notifyMD is hiring part-time remote Call Center Representatives residing in Puerto Rico to handle a high volume of incoming calls by providing professional and comprehensive support to a diverse range of companies that include medical offices, apartment complexes, professional services, and more!

This role is ideal for those who thrive under pressure as the day to day involves skillfully managing a high-volume of incoming calls. You'll be tasked with providing an exceptional experience for callers while maintaining service quality and meeting performance expectations. We operate 24/7/365, so this position requires availability to work holidays and one weekend day (Saturday or Sunday).

Requirements:

  • Skills: 35+ WPM typing speed, strong computer literacy, solid written communication, and a calm, professional demeanor with upset callers.
  • Hardware: Windows 10 or 11 PC or Laptop (No Apple Products, tablets, or Chromebooks), with 1GB of storage and a screen resolution of 1600 X 900. A wired USB headset with a microphone.
  • Internet: High-speed broadband with a direct Ethernet connection (No Wi-Fi or satellite).
  • Workspace: A quiet, distraction-free environment
  • Reside in Puerto Rico

Schedules and Training:

  • Various Part-Time shifts ranging between 20-29 hours.
  • Training is 1-2 weeks and paid before moving to your permanent schedule.

notifyMD is an Equal Opportunity Employer.

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