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Freelance Call Center Spanish Jobs in Puerto Rico

Liberty Latin America Communications, Inc.

PR · On-site

... Call Center environment. Supervisory experience is preferred. Other Qualifications: * Good communication and interpersonal skills. * Fully Bilingual (Spanish and English). * Computer-literate ...

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Freelance Call Center Spanish information

What is a freelance call center Spanish agent?

A Freelance Call Center Spanish agent is an independent professional who provides customer service, support, or sales assistance over the phone in Spanish. These agents work remotely and are often contracted by companies to handle calls from Spanish-speaking customers. Their duties include answering questions, resolving issues, and ensuring customer satisfaction, all while communicating fluently in Spanish. As freelancers, they have the flexibility to choose their clients and set their own schedules.

What are the key skills and qualifications needed to thrive as a freelance call center Spanish agent?

To thrive as a Freelance Call Center Spanish Agent, you need fluency in Spanish and English, strong verbal communication skills, and prior experience in customer service or call center environments. Familiarity with call center software like CRM platforms, VoIP systems, and ticketing tools is typically required. Outstanding active listening, patience, and problem-solving abilities help you build rapport and resolve customer issues effectively. These skills ensure clear, efficient service and customer satisfaction, which are crucial for client retention and business success.

What are some common challenges faced by freelance call center Spanish agents, and how can they be addressed?

Freelance Call Center Spanish agents often encounter challenges such as managing fluctuating workloads, handling a wide variety of client needs, and navigating cultural nuances in Spanish-language communication. To address these, it's important to develop strong time-management skills, maintain up-to-date knowledge of client products or services, and continually improve language fluency and cultural sensitivity. Building a reliable home office setup and leveraging support networks or online communities can also help agents stay productive and connected.

What are popular job titles related to Freelance Call Center Spanish jobs in Puerto Rico?

For Freelance Call Center Spanish jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Freelance Call Center Spanish jobs in Puerto Rico look for?

The top searched job categories for Freelance Call Center Spanish jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Freelance Call Center Spanish jobs?

Cities in Puerto Rico with the most Freelance Call Center Spanish job openings:

Freelance Call Center Spanish jobs near you
Infographic showing various Freelance Call Center Spanish job openings in Puerto Rico as of July 2026, with employment types broken down into 72% Full Time, 23% Part Time, and 5% Contract. Highlights an 75% In-person, and 25% Remote job distribution.

Pharmacy Help Desk Call Center Representative

Guaynabo, PR • On-site

Pharmpix
11 - 50 employees
Learn more about Pharmpixexternal

$13 - $16.50/hr

Full-time

Posted 5 days ago

Job description

POSITION SUMMARY


The Pharmacy Help Desk Call Center Representative reports to the Pharmacy Help Desk Call Center Supervisor and is responsible to provide a customer service by telephone of incoming and outbound calls to providers, beneficiaries and pharmacies.


ESSENTIALS ROLES AND RESPONSIBILITIES

  1. Answer incoming pharmacy calls regarding issues related to a claim transaction, reimbursement, payment, and other required information in accordance with PharmPix Pharmacy Help Desk Call Center performance metrics.
  2. Answer incoming providers’ and beneficiaries’ calls following Call Center scripts, in a timely matter and in accordance with PharmPix call center performance metrics.
  3. Answer incoming calls and perform outbound calls according to HIPAA and Pharmacy Laws Standards.
  4. Identify pharmacies, providers and beneficiaries needs, clarify information, research every issue and providing solutions.
  5. Document all inquiries in the Customer Service Management Applications such as, Service Desk, OneArk and email.
  6. Route the case to the corresponding internal department or the appropriate Health Insurance Carrier.
  7. Guide pharmacies, providers and beneficiaries regarding the process of claim transmission, reimbursement and payment.
  8. Constantly monitors the BACMAN Alert Application to ensure proper management of rejections at point of sale.
  9. Evaluate on an individual basis to determine if the patient meets the criteria for a coverage determination for alerts such as DURs (Drug Utilization Reviews), HMO (Health Maintenance Organization) among other rejections evaluations required by business.
  10. Identify system issues and route to the corresponding internal department.
  11. Make outbound calls to pharmacies, providers and beneficiaries if necessary.
  12. Support all Quality Management Program initiatives.
  13. Perform Special projects and/or other duties assigned by the Operations Manager and or Pharmacy Help Desk Call Center Supervisor.


TRAINING & EDUCATION

  • Pharmacy Technician, Technical or Associate Degree


LICENSURE / CERTIFICATION

  • Puerto Rico Board of Pharmacy Technician Registry Certificate (CPhT), or prospect.


PROFESSIONAL EXPERIENCE

  • 1 - 2-year customer service or call center experience and healthcare environment (Preferable).


PROFESSIONAL COMPETENCIES


Knowledge:

  • Fully Bilingual (Spanish / English written and verbal).

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