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Bilingual Call Center Jobs in Puerto Rico (NOW HIRING)

Insight Communications

PR · On-site

... Bilingual Nurse Reports to María Miranda De Jesús Title HR & Finance Director Position type ... Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and ...

Insight Communications

PR · On-site

... Bilingual Nurse Reports to María Miranda De Jesús Title HR & Finance Director Position type ... Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and ...

Insight Communications

PR · On-site

... Bilingual Nurse Reports to María Miranda De Jesús Title HR & Finance Director Position type ... Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and ...

Insight Communications

PR · On-site

... Bilingual Nurse Reports to María Miranda De Jesús Title HR & Finance Director Position type ... Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and ...

Propel Bank

Call Center Representative

San Juan, PR · On-site

$17/hr

Fully bilingual in English and Spanish with advanced verbal and written proficiency * High school diploma or equivalent required * Minimum of one year of customer service or call center experience in ...

Transworld Systems Inc.

PR · On-site

$12.75 - $16/hr

Providing thorough, efficient, and accurate account updates on computer files for each call made or received * Skip tracing to locate consumer contact information * Counseling delinquent consumers to ...

Insight Communications

PR · On-site

$12.50 - $15.75/hr

Lunes a Domingo, turnos rotativos Exento No exento Descripción general El enfermero de call center actuará como enlace con el paciente, proporcionando información sobre el servicios o producto y ...

3500 Square LLC

PR · On-site

$13.25 - $16.75/hr

Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance ... Previous call center or customer service experience strongly preferred. * Ability to work on-site ...

Insight Communications

PR · On-site

Descripción general El Técnico de Farmacia en el Call Center brinda apoyo telefónico a pacientes, proveedores y aseguradoras, gestionando autorizaciones de recetas, prior authorizations y ...

Insight Communications

PR · On-site

Descripción general El Técnico de Farmacia en el Call Center brinda apoyo telefónico a pacientes, proveedores y aseguradoras, gestionando autorizaciones de recetas, prior authorizations y ...

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Bilingual Call Center information

What are some common challenges faced by bilingual call center agents, and how can they be managed effectively?

Bilingual call center agents often handle calls in multiple languages, which can lead to challenges such as switching between languages quickly, managing high call volumes, and navigating cultural nuances during customer interactions. To manage these challenges effectively, agents benefit from continuous language training, clear communication guidelines, and supportive technology like translation tools or bilingual scripts. Additionally, collaborating with team leads and peers to share best practices can help agents maintain high-quality service and reduce language-related stress.

What are the key skills and qualifications needed to thrive as a Bilingual Call Center Representative, and why are they important?

To thrive as a Bilingual Call Center Representative, you need fluency in at least two languages, strong verbal and written communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is often required. Outstanding interpersonal skills, patience, and problem-solving abilities help you handle diverse customer inquiries and resolve issues efficiently. These skills enable representatives to deliver excellent support to a wider customer base, ensuring customer satisfaction and loyalty.

What are bilingual call center jobs?

Bilingual call center jobs involve assisting customers over the phone, chat, or email in two or more languages. Employees in these roles handle customer inquiries, provide support, resolve issues, and sometimes process orders or payments. The key requirement is fluency in at least two languages, allowing the employee to communicate effectively with diverse clients. Bilingual call center agents are highly valued by companies that serve multicultural or international markets, as they help bridge language gaps and improve customer satisfaction.

What jobs can I get if I'm bilingual?

Bilingual individuals can pursue a variety of jobs such as customer service representatives, call center agents, sales associates, teachers, interpreters, and healthcare workers. These roles often require strong communication skills in two languages and may involve working in diverse industries or environments.

What skills do you need for bilingual customer service?

Bilingual call center customer service representatives need strong communication skills in both languages, active listening, and problem-solving abilities. Fluency in the required languages, cultural awareness, and proficiency with customer service software are also important for effective support.

What is a bilingual call center?

A bilingual call center is a workplace where agents handle customer service or support calls in two languages, often requiring fluency in both. Employees typically use language skills, communication tools, and customer service techniques to assist clients effectively across different language groups.

What is the difference between Bilingual Call Center vs Customer Service Representative?

AspectBilingual Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, bilingual proficiency, basic computer skillsHigh school diploma, customer service skills, sometimes bilingual proficiency
Work EnvironmentCall centers, office settings, fast-pacedOffice, retail, or call center environments
Employer & IndustryCustomer support, telecommunication, retail, healthcareRetail, banking, healthcare, tech support

Both roles involve assisting customers, but Bilingual Call Center agents specifically handle calls in multiple languages, often in dedicated call centers. Customer Service Representatives may work in various settings and may or may not be bilingual. The key difference lies in language requirements and work environment, with bilingual skills being essential for Bilingual Call Center roles.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than entry-level positions. Specialized roles requiring technical skills, bilingual abilities, or industry-specific knowledge may also command higher pay. Advanced certifications and experience can further increase earning potential in these positions.
What are popular job titles related to Bilingual Call Center jobs in Puerto Rico? For Bilingual Call Center jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Bilingual Call Center jobs in Puerto Rico look for? The top searched job categories for Bilingual Call Center jobs in Puerto Rico are:
Bilingual Call Center jobs near you
Infographic showing various Bilingual Call Center job openings in Puerto Rico as of July 2026, with employment types broken down into 80% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Bilingual Call Center Nurse

Insight Communications

PR • On-site

Full-time, Part-time

Posted 6 days ago

Job description

Job Description


Department

Human Resources

Location

342 San Luis St., Suite 304, San Juan, PR 00920

Position

Bilingual Nurse

Reports to

María Miranda De Jesús

Title

HR & Finance Director

Position type:

Full time

Part time

Contract

In house

Shift hours: 40 weekly

Operating: Monday to Friday: 8:00 am to 5:00 pm

Extent

No extent

General purpose

The call center and telemedicine nurse will act as a link with the patient, providing effective remote patient monitoring (RPM) and telemedicine services and channel any request or problem that requires attention, providing the corresponding guidance to the attending physician. Among the essential qualities is to promote the use of the health monitoring devices and to provide the patient all the necessary information an empathic way, in order to educate the patient regarding the RPM program. maintaining their ability to have control of the call and efficiently communicate the information. The goal is to ensure quality care and compliance with the RPM and telemedicine services, respond effectively to patient inquiries, and ensure high patient satisfaction. Generate outgoing calls in order to verify patient information and vitals in accordance with the RPM program, through the effective use of the RPM and Telemedicine Software. Also, provide the necessary feedback if in the case of emergent patient care situations, by seeking assistance of the Medical Director or attending physician.

RESPONSIBILITIES AND COMPETENCES
  • Administrative, organizational, data management and communication skills.
  • Knowledgeable and able to effectively manage the Remote Patient Monitoring platform system
  • Knowledgeable of all Medicare Guidelines regarding the Remote Patient Monitoring program and Telemedicine programs
  • Manage a large number of outgoing and incoming calls
  • Knowledge and ability to recognize urgent or emergent patient care situations, seek assistance, of the clinical director or MD.
  • Monitor the patient's condition and assess their needs to provide the best care and advice according to their responsibilities.
  • Identify and evaluate the needs of patients to achieve their satisfaction.
  • Manage multiple database systems provided by the company to document all interactions with patients as established.
  • Provide accurate, valid, and complete information.
  • Comply with the level of service and productivity goals established by the campaign / company for which the calls are being answered.
  • Maintain quality and productivity in accordance with the provisions of the Company.
  • Inform your immediate supervisor of any situation that arises, both customers and employees that may affect the proper functioning of the company.
  • Correctly register the information in the contact system.
  • Follow communication procedures, guidelines, and policies.
  • Fully Bilingual ( English and Spanish) – Written and Oral
  • Any other task designated by your supervisor or immediate manager, not limited to the aforementioned.
WORK EXPERIENCE REQUIREMENTS
  • Nurse experience
  • Knowledge of EMR system
  • Excellent knowledge of nursing care procedures and methods.
  • Ability to demonstrate empathy, motivation, attention, and support for the patient's needs.
  • Honest and responsible for their actions.
  • Great capacities to maintain telephone contact and for active listening.
  • Customer orientation and ability to adapt / respond to different types of personalities.
  • Knowledge and domain with computerized equipment.
  • Excellent in keyboard handling and data entry.
  • Trained to work under pressure and able to respond to high volume of work.
  • Ability to work in a team.
  • Excellent verbal and written communication skills.
  • Good diction.
  • Schedule availability and rotating shifts.
  • Possess high professionalism and ability to deal with clients and colleagues.
Academic requirements
  • Associate or bachelor’s degree in nursing
DEMANDS

- Work mostly seated for approximately 7 to 8 hours to be able to successfully fulfill essential functions

- Number of people directly supervised 2 maintenance people.

- Exposed use of computerized equipment at all times, to perform its functions.

- Vision, speaking, and listening are required to perform their functions and capable of being understood.

- Be available to work overtime in cases of operational need that may be required.

- Travel requirement if necessary, to the other facilities.

APPROVED by

Maria Miranda De Jesús

Title

HR & Finance Director

Employee sing

Date


Affirmative Action Plan Statement / Equal Employment Opportunity

Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training.


Insight Communications, Corp.

342 San Luis St., Suite 304, San Juan, PR 00920

Tels. 787-625-1930, 787-625-1927, 787-625-1929 Fax. 787-625-1928