ZipRecruiter

Log In

1

Medical Call Center Supervisor Jobs in Puerto Rico

Insight Communications

PR · On-site

$12.50 - $16.25/hr

Lunes a Domingo, turnos rotativos Exento No exento Descripción general El enfermero de call center ... Informar a su supervisor inmediato cualquier situación que se presente, tanto clientes como con ...

Insight Communications

PR · On-site

... Medical Director or attending physician. RESPONSIBILITIES AND COMPETENCES * Administrative ... Inform your immediate supervisor of any situation that arises, both customers and employees that ...

Insight Communications

PR · On-site

... Medical Director or attending physician. RESPONSIBILITIES AND COMPETENCES * Administrative ... Inform your immediate supervisor of any situation that arises, both customers and employees that ...

Insight Communications

PR · On-site

... Medical Director or attending physician. RESPONSIBILITIES AND COMPETENCES * Administrative ... Inform your immediate supervisor of any situation that arises, both customers and employees that ...

Insight Communications

PR · On-site

... Medical Director or attending physician. RESPONSIBILITIES AND COMPETENCES * Administrative ... Inform your immediate supervisor of any situation that arises, both customers and employees that ...

Insight Communications

PR · On-site

$12.50 - $15.75/hr

Lunes a Domingo, turnos rotativos Exento No exento Descripción general El enfermero de call center ... Informar a su supervisor inmediato cualquier situación que se presente, tanto clientes como con ...

Adecco

PR

$13 - $13.50/hr

Adecco is seeking motivated and detail-oriented Call Center Enrollment Specialists to join the team ... Comprehensive benefits including medical, dental, vision, and a 401(k) plan to support your future

Insight Communications

PR · On-site

... Call Center ) Depende de German Muñoz Título Director Operaciones Tipo de puesto: Jornada ... supervisor@ o encargado no limitada a lo antes mencionado. Requisitos de experiencia laboral

Insight Communications

PR · On-site

... Call Center ) Depende de German Muñoz Título Director Operaciones Tipo de puesto: Jornada ... Toda u otra tarea designada por su supervisor@ o encargado no limitada a lo antes mencionado.

Insight Communications

PR · On-site

Descripción general El Técnico de Farmacia en el Call Center brinda apoyo telefónico a pacientes ... Notificar a su supervisor cualquier situación que pueda afectar la operación, tanto clientes como ...

Insight Communications

PR · On-site

Descripción general El Técnico de Farmacia en el Call Center brinda apoyo telefónico a pacientes ... Notificar a su supervisor cualquier situación que pueda afectar la operación, tanto clientes como ...

next page

Showing results 1-20

All JobsMedical Call Center Supervisor JobsMedical Call Center Supervisor Jobs in Puerto Rico

Medical Call Center Supervisor information

What are the key skills and qualifications needed to thrive as a Medical Call Center Supervisor, and why are they important?

To thrive as a Medical Call Center Supervisor, you need experience in healthcare customer service, leadership capabilities, and often a relevant associate or bachelor's degree. Familiarity with call center software, electronic health records (EHR) systems, and HIPAA compliance is typically required. Excellent communication, problem-solving, and conflict-resolution skills help you manage teams and handle patient concerns effectively. These skills and qualifications are vital for ensuring efficient operations, regulatory compliance, and high-quality patient interactions.

What is the difference between Medical Call Center Supervisor vs Medical Call Center Agent?

AspectMedical Call Center SupervisorMedical Call Center Agent
ResponsibilitiesOversees team, manages performance, ensures quality standardsHandles patient calls, provides information, documents interactions
CredentialsOften requires experience in healthcare and call center managementHigh school diploma or equivalent, healthcare knowledge preferred
Work EnvironmentSupervisory role in healthcare call centers, team managementFrontline patient interaction in healthcare settings
Common UsageHealthcare organizations, hospitals, clinicsPatient support, appointment scheduling, billing inquiries

The Medical Call Center Supervisor focuses on managing and guiding the team, ensuring quality and efficiency, while the Medical Call Center Agent handles direct patient interactions. Both roles are essential in healthcare communication, but they differ in responsibilities and required experience.

What are the main responsibilities of a Medical Call Center Supervisor?

A Medical Call Center Supervisor oversees the daily operations of a healthcare call center, ensuring that staff provide accurate information and high-quality service to patients and clients. They are responsible for supervising call center agents, managing schedules, handling escalated calls or complaints, and maintaining compliance with healthcare regulations. Supervisors also monitor performance metrics, provide training and coaching, and implement process improvements to enhance patient satisfaction and operational efficiency.

What are some common challenges faced by Medical Call Center Supervisors, and how can they be effectively managed?

Medical Call Center Supervisors often face challenges such as managing high call volumes, ensuring staff adherence to protocols, and handling escalated patient concerns. Effective management involves implementing thorough training programs, utilizing call monitoring tools to maintain quality standards, and fostering open communication within the team. Supervisors also need to stay updated on healthcare regulations and collaborate closely with clinical and administrative departments to resolve complex issues efficiently.
What are popular job titles related to Medical Call Center Supervisor jobs in Puerto Rico? For Medical Call Center Supervisor jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Medical Call Center Supervisor jobs in Puerto Rico look for? The top searched job categories for Medical Call Center Supervisor jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Medical Call Center Supervisor jobs? Cities in Puerto Rico with the most Medical Call Center Supervisor job openings:
Medical Call Center Supervisor jobs near you
Infographic showing various Medical Call Center Supervisor job openings in Puerto Rico as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 13% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Advisor, Retail Channels (Call Center Supervisor)

Advisor, Retail Channels (Call Center Supervisor)

Oriental Bank

Bayamon, PR • On-site

Full-time

Posted 27 days ago

Job description

Excited to have a role with the responsibility of coaching and mentoring a team of high-quality customer service agents? As an Advisor, Remote Network (Call Center Supervisor), you will play a crucial role in promoting proper process execution, ensuring service level compliance and excellent customer service. Aligned, and consequently, embracing our Digital First strategy, you will be our client-facing champion by promoting and facilitating the migration of clients to our self-service channels. This amazing opportunity will work on-site in Bayamon, PR. Don't miss out on being part of a well-rounded customer service team!
Major Duties and Responsibilities:

  • Customer Experience:Observe, monitor, and provide feedback to improve customer experience and achieve goals. Foster a sense of connectedness and collaboration within the team, by making our purpose of progress a reality, sharing a common vision, and moving forward together.

  • Service Excellence: Ensure high-quality, detail-oriented services while meeting Service Level Agreements (SLA). Improve service performance and adapt new technologies to enhance efficiency.

  • Team Management: Observe and monitor team members daily for aligned execution. Ensure team members arrive on time and maintain proper staffing levels. Promote discipline and consistency in processes and team management.

  • Dynamic Coaching:Provide strong, dynamic, dependable coaching to develop and guide team members, helping them efficiently leverage the value of every interaction, while encouraging responsibility and accountability. Be transparent while guiding the team to the delivery of results.

  • Results Delivery:Support the delivery of results against a defined scope of work that includes measurable ROI, execution of developed strategic innovation tools and strategies, performance reporting, human capital development, migration to self-service channels, Service Level Agreements, and first contact resolution.

  • Internal Quality & Performance Feedback: Monitor and provide feedback on internal quality execution, call management and other performance metrics to ensure compliance with regulatory guidelines.

  • Metrics Reporting:Create, maintain, and report department metrics for tracking key performance indicators, review date and determine reasons for anomalies.

  • Additional Duties: Perform other duties as assigned.

Minimum requirements:

  • Education:Bachelor's degree in Business Administration, or related fields required.

  • Experience:Three (3) years of experience in Call Center / Contact Center, Branches, and/or retail channels management environment. One (1) year of supervisory experience required. Minimum education and experience required can be substituted with the equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.

  • Leadership Skills: Efficient leadership and analytical skills, including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities. Exceptional ability to supervise and manage your team, while keeping a curious and open mind for areas of opportunity.

  • Mentoring Skills:Strong mentoring, relationship-building and conflict-reducing skills with the ability to effectively manage group and interpersonal conflict situations, as well as strong negotiation, interpersonal, written, and oral communication skills.

  • Technical Proficiency:Experience with Interactive Teller Machines management tools (NCR Network Manager), Contact Center tools (Cisco, Avaya, Finesse) preferred. Proficiency in MS Office and other business applications required.

  • Language Skills:Fully bilingual - English and Spanish (written and verbal).

  • Availability:Available to work any day of the week and any shift (including weekends and evenings). Availability to visit other Oriental Bank centers (Bayamon, PR).

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

Recruitment Privacy Statement

Compliance Posters

Apply