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Medical Call Center Supervisor Jobs in Puerto Rico

Insight Communications

PR · On-site

... Call Center ) Depende de German Muñoz Título Director Operaciones Tipo de puesto: Jornada ... Toda u otra tarea designada por su supervisor@ o encargado no limitada a lo antes mencionado.

Insight Communications

PR · On-site

... Call Center ) Depende de German Muñoz Título Director Operaciones Tipo de puesto: Jornada ... supervisor@ o encargado no limitada a lo antes mencionado. Requisitos de experiencia laboral

Adecco

Representante de Servicio

San Juan, PR

$10.50/hr

¡Estamos contratando Representantes de Call Center! ¿Te apasiona el servicio al cliente y tienes ... medical, dental, vision, life insurance, commuter benefits and a 401K plan. Our benefit offerings ...

Pepe Abad Auto

PR · On-site

Experiencia en Call Center * Orientación al servicio al cliente * Excelentes destrezas de ... It is a violation of this policy for any employee, job candidate, supervisor, manager, male or ...

Insight Communications

PR · On-site

Descripción general El Técnico de Farmacia en el Call Center brinda apoyo telefónico a pacientes ... Notificar a su supervisor cualquier situación que pueda afectar la operación, tanto clientes como ...

Insight Communications

PR · On-site

Descripción general El Técnico de Farmacia en el Call Center brinda apoyo telefónico a pacientes ... Notificar a su supervisor cualquier situación que pueda afectar la operación, tanto clientes como ...

Insight Communications

PR · On-site

Lunes a Domingo - Turnos rotativos Exento No exento Descripción general El Supervisor de Call Center se encarga de la supervisión y control. Debe asegurarse de que las llamadas que reciben son ...

Insight Communications

PR · On-site

Lunes a Domingo - Turnos rotativos Exento No exento Descripción general El Supervisor de Call Center se encarga de la supervisión y control. Debe asegurarse de que las llamadas que reciben son ...

Insight Communications

PR · On-site

GENERAL DESCRIPTION The Call Center Pharmacy Technician provides telephone support to patients ... Validate, enter, and process medical prescriptions in the assigned platforms, as well as create ...

3500 Square LLC

PR · On-site

$13.25 - $16.75/hr

Work collaboratively with supervisors and team members to ensure excellent customer experience ... Previous call center or customer service experience strongly preferred. * Ability to work on-site ...

Insight Communications

PR · On-site

$14.75 - $18.25/hr

GENERAL DESCRIPTION The Call Center Pharmacy Technician provides telephone support to patients ... Validate, enter, and process medical prescriptions in the assigned platforms, as well as create ...

Mount Sinai Medical Center

PR · On-site

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse ... Reports significant deviations to the supervisor/manager. Documents corrective action. * Organizes ...

Jobtailor

Director, Technology and Facilities

Mayaguez, PR · On-site

$110 - $150/hr

Minimum 4 years of supervisory experience in a call center environment highly preferred * Previous healthcare industry experience preferred * Facilities management experience preferred * Ability to ...

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All JobsMedical Call Center Supervisor JobsMedical Call Center Supervisor Jobs in Puerto Rico

Medical Call Center Supervisor information

What are the main responsibilities of a medical call center supervisor?

A Medical Call Center Supervisor oversees the daily operations of a healthcare call center, ensuring that staff provide accurate information and high-quality service to patients and clients. They are responsible for supervising call center agents, managing schedules, handling escalated calls or complaints, and maintaining compliance with healthcare regulations. Supervisors also monitor performance metrics, provide training and coaching, and implement process improvements to enhance patient satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a medical call center supervisor, and why are they important?

To thrive as a Medical Call Center Supervisor, you need experience in healthcare customer service, leadership capabilities, and often a relevant associate or bachelor's degree. Familiarity with call center software, electronic health records (EHR) systems, and HIPAA compliance is typically required. Excellent communication, problem-solving, and conflict-resolution skills help you manage teams and handle patient concerns effectively. These skills and qualifications are vital for ensuring efficient operations, regulatory compliance, and high-quality patient interactions.

What are some common challenges faced by medical call center supervisors, and how can they be effectively managed?

Medical Call Center Supervisors often face challenges such as managing high call volumes, ensuring staff adherence to protocols, and handling escalated patient concerns. Effective management involves implementing thorough training programs, utilizing call monitoring tools to maintain quality standards, and fostering open communication within the team. Supervisors also need to stay updated on healthcare regulations and collaborate closely with clinical and administrative departments to resolve complex issues efficiently.

What is the difference between Medical Call Center Supervisor vs Medical Call Center Agent?

AspectMedical Call Center SupervisorMedical Call Center Agent
ResponsibilitiesOversees team, manages performance, ensures quality standardsHandles patient calls, provides information, documents interactions
CredentialsOften requires experience in healthcare and call center managementHigh school diploma or equivalent, healthcare knowledge preferred
Work EnvironmentSupervisory role in healthcare call centers, team managementFrontline patient interaction in healthcare settings
Common UsageHealthcare organizations, hospitals, clinicsPatient support, appointment scheduling, billing inquiries

The Medical Call Center Supervisor focuses on managing and guiding the team, ensuring quality and efficiency, while the Medical Call Center Agent handles direct patient interactions. Both roles are essential in healthcare communication, but they differ in responsibilities and required experience.

How much do medical call center supervisors make in the US?

Medical call center supervisors in the US typically earn an average salary of around $45,000 to $65,000 per year, depending on experience, location, and the size of the organization. Salaries can vary based on factors such as certifications, management responsibilities, and the complexity of the healthcare services provided.

What does a medical call center supervisor do?

A medical call center supervisor oversees staff who handle patient and provider calls, ensuring quality service and compliance with healthcare regulations. They manage daily operations, provide training, monitor call metrics, and resolve escalated issues to maintain efficient communication within the healthcare setting.

What are popular job titles related to Medical Call Center Supervisor jobs in Puerto Rico?

For Medical Call Center Supervisor jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Medical Call Center Supervisor jobs in Puerto Rico look for?

The top searched job categories for Medical Call Center Supervisor jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Medical Call Center Supervisor jobs?

Cities in Puerto Rico with the most Medical Call Center Supervisor job openings:

Medical Call Center Supervisor jobs near you
Infographic showing various Medical Call Center Supervisor job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, 2% Temporary, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Manager, Call Center (Concierge)

Oriental Financial Services LLC

San Juan, PR • On-site

Full-time

Re-posted 22 days ago

Job description

The Manager, Remote Network (Call Center Concierge) is responsible for the oversight of the Concierge team. Ensure the team serves high-end customers with a sharp and professional business approach. Increases revenues and portfolio by building good will and customer loyalty. Making the high-end customer feel pampered and eager to increase relationship due to satisfaction. Position works on-site based in San Juan, PR.
MAJOR DUTIES & RESPONSIBILITIES:
  • Manage high-value customer relations and offer the right solutions by understanding the true needs and by providing concierge-type service. Provide personalized and caring experiences.
  • Identifying potential new clients and working with them to build a lasting relationship to manage their wealth.
  • Identify opportunities to cross-sell banking products and services to clients, such as accounts, mortgages, insurance, and investment products, to maximize revenue and deepen client relationships.
  • Offer personalized financial advice and solutions tailored to the client's financial management objectives, including investment options. Anticipate and resolve client requests to exceed expectations.
  • Assist clients with their banking transactions and service requirements while building relationships and helping identify financial needs.
  • Promote agents' anticipation and resolution of client requests to exceed expectations, no matter how small or large the request.
  • Make sure high-value customers are aware of all we can do, to make their financial lives better.
  • Be self-sufficient in developing creative solutions to complex challenges presented by customers.
  • Be willing to assume risk and make decisions when critical or urgency emerges.
  • Cultivate, and create strong, authentic, and trusted relationships between the team and customers.
  • Comply and exceed engagement and service level performance targets.
  • Re-engage inactive high-value customers.
  • Use negotiation talents to solve service issues, provide financial solutions and provide expert advice towards customers' needs.
  • Position himself as the customer owner by making sure any issue escalated or referred to other areas is solved with agility and priority.
  • Make sure the team follows up on any open issue, referral, or consultation until it is solved and confirm customer satisfaction no matter if the issue was assigned to others.
  • Grow relationships and generate additional product bonding and generate referrals from satisfied customers.
  • Strengthen bank relationships with clients and the team, utilizing excellent communication techniques, professional projection, and image.
  • Stay updated on economic trends, the stock market, and relevant topics to engage in customer conversations.
  • Calls on prospective and existing customers to develop professional relationships; solicit new business. Follows up after the initial service or sales encounter.
  • Oversee the comprehensive management of Elite segment clients, including onboarding processes, proactive follow-up, and ongoing maintenance. Ensure compliance with the institution's defined quality and service standards, delivering a differentiated experience through the Concierge program.
  • Lead the team in the effective implementation of institutional cross-selling and deepening strategies, aimed at strengthening relationships with Elite clients. Promote engagement with Oriental by fostering long-term relationships and maximizing the bank's value proposition.
  • Participate in training programs, certifications, or required licenses to support specialized functions, ensuring that critical knowledge and competencies remain up to date.
  • Encourage active team participation in initiatives targeting Concierge segment clients, with the goal of strengthening relationships, fostering authentic connections, and delivering meaningful experiences that enhance the customer journey and promote long-term loyalty.
  • Facilitate collaboration across service lines, ensuring the team responds effectively to operational demands from areas such as Onboarding, Concierge Line, Elite, among others. Guarantee comprehensive coverage, service continuity, and a frictionless client experience.
  • Supervise and support the professional development of the team, ensuring their participation in training programs, certifications, and required licenses to keep key competencies and specialized knowledge current.
  • Represent the Concierge team in activities, fostering strong and lasting relationships with program clients through personalized and proactive service.

EDUCATION AND EXPERIENCE:
  • Bachelor's degree in Business Administration, Finance or related field required.
  • At least three (3) years' experience in a financial services company or related work of management required. Supervisory experience in call center environment is highly-desirable.
  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
  • Fully bilingual - English and Spanish (verbal and written) required.
  • Excellent consulting, sales, interpersonal and communication skills (written and public speaker).
  • People oriented - deals effectively with clients of diverse social and gender groups.
  • Strong analytical, decision making and problem-solving skills.

WORK AUTHORIZATION & ELEGIBILITY:
  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)
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