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Medical Call Center Jobs in Puerto Rico (NOW HIRING)

Tropigas de Puerto Rico Inc

PR · On-site

$11/hr

A Call Center Representative maintains customer databases, fields customer calls, and resolves problems.

Propel Bank

Call Center Representative

San Juan, PR · On-site

$17/hr

Position Summary The Call Center Representative serves as a key point of contact for Propel Bank customers, delivering accurate, timely, and professional service. This role supports customer ...

Target Human Resources Solutions

Call Center

San Juan, PR

$15.75 - $19.50/hr

Requisitos: * Grado Asociado preferiblemente o Cuarto año. * 1 año de experiencia en servicio al cliente. * Bilingüe * Disponibilidad para trabajar lunes a viernes 8:15am a 4:45pm Funciones:

Insight Communications

PR · On-site

$12.50 - $16.25/hr

Lunes a Domingo, turnos rotativos Exento No exento Descripción general El enfermero de call center actuará como enlace con el paciente, proporcionando información sobre el servicios o producto y ...

ProSolar Companies

PR · On-site

$15.50 - $19.25/hr

Meet or exceed call quotas and sales assist quotas, both personally and as a team * Follow all communication procedures, policies and guidelines during every customer interaction * Other duties as ...

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and ... Medical Director or attending physician. RESPONSIBILITIES AND COMPETENCES * Administrative ...

Firma de Reclutamiento en PR

PR

$11/hr

Salary: $11.00 per hour Requirements: * High school diploma. * Experience in Customer Service, sales and working with production results measurement. * Fast in the keyboard and handling of computer ...

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and ... Medical Director or attending physician. RESPONSIBILITIES AND COMPETENCES * Administrative ...

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and ... Medical Director or attending physician. RESPONSIBILITIES AND COMPETENCES * Administrative ...

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and ... Medical Director or attending physician. RESPONSIBILITIES AND COMPETENCES * Administrative ...

Adecco

PR · On-site

$13 - $13.50/hr

Adecco is seeking motivated and detail-oriented Call Center Enrollment Specialists to join the team ... Comprehensive benefits including medical, dental, vision, and a 401(k) plan to support your future

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Medical Call Center information

What is the difference between Medical Call Center vs Medical Receptionist?

AspectMedical Call CenterMedical Receptionist
CredentialsBasic healthcare knowledge, communication skillsHigh school diploma, sometimes medical office training
Work EnvironmentCall centers, remote or office-basedMedical offices, clinics, hospitals
Employer & IndustryHealthcare call centers, insurance companiesHospitals, clinics, private practices
Common Search & ComparisonCustomer service, patient inquiriesPatient check-in, appointment scheduling

While both roles involve patient interaction, Medical Call Centers primarily handle inbound calls for appointment scheduling, billing, or patient inquiries in a call center setting. Medical Receptionists work directly in healthcare facilities, managing front desk duties like check-ins and scheduling in person. Understanding these differences helps job seekers find the right role based on work environment and responsibilities.

What are the key skills and qualifications needed to thrive as a Medical Call Center Representative, and why are they important?

To thrive as a Medical Call Center Representative, you need a solid understanding of medical terminology, customer service experience, and often a high school diploma or healthcare-related certification. Familiarity with call center software, electronic health record (EHR) systems, and scheduling platforms is typically required. Strong communication, active listening, and problem-solving skills help you effectively address patient concerns and coordinate with healthcare teams. These skills ensure accurate information sharing, patient satisfaction, and efficient healthcare service delivery.

What are medical call center jobs?

Medical call center jobs involve handling incoming and outgoing calls related to healthcare services. Employees in these roles may schedule appointments, provide information about medical services, assist with insurance or billing inquiries, and sometimes offer basic medical advice under the guidance of healthcare professionals. These positions require strong communication skills, empathy, and an understanding of healthcare processes and privacy regulations. Medical call center staff are often the first point of contact for patients, so professionalism and confidentiality are crucial.

What are some common challenges faced by employees working in a medical call center, and how can these be managed?

Working in a medical call center often involves handling high call volumes, addressing sensitive patient concerns, and navigating complex healthcare information. One common challenge is managing stressful or emotionally charged conversations, especially when callers are anxious or unwell. Team members are typically supported through structured training, clear protocols, and close collaboration with clinical staff to ensure accurate information is provided and escalation procedures are followed. Regular team meetings and access to supervisory support help staff maintain resilience and deliver quality service.
What are the most commonly searched types of Medical Call Center jobs in Puerto Rico? The most popular types of Medical Call Center jobs in Puerto Rico are:
What are popular job titles related to Medical Call Center jobs in Puerto Rico? For Medical Call Center jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Medical Call Center jobs in Puerto Rico look for? The top searched job categories for Medical Call Center jobs in Puerto Rico are:
Medical Call Center jobs near you
Infographic showing various Medical Call Center job openings in Puerto Rico as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 17% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Call Center Representative

Tropigas de Puerto Rico Inc

PR • On-site

$11/hr

Full-time

Posted 28 days ago

Job description

A Call Center Representative maintains customer databases, fields customer calls, and resolves problems.