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Medical Call Center Jobs in Puerto Rico (NOW HIRING)

Pinnaql

Associate Quality Analyst II

Barceloneta, PR · On-site

... and Medical Devices industries in the following areas: Laboratory, Compliance, Computer ... Provide effective quality controls to referral management, call center, and fulfillment operations.

Firstsource

Customer Service Representative

Mayaguez, PR · On-site

$15.50/hr

Specific qualifications for this medical role include: High School diploma or GED 1 Year Call Center Exp Six months healthcare claims experience. Ability to read and interpret general business ...

Lifelink Foundation

Referral Coordinator

Guaynabo, PR

$14.75 - $19.25/hr

... Cardiac Death (DCD) potential, medical suitably and order of priority/Next-of-Kin (NOK ... Receive and handle or appropriately triage miscellaneous calls from the call center (Positive ...

LifeLink

Referral Coordinator

Guaynabo, PR · On-site

$14.75 - $19.25/hr

... Cardiac Death (DCD) potential, medical suitably and order of priority/Next-of-Kin (NOK ... Receive and handle or appropriately triage miscellaneous calls from the call center (Positive ...

Adecco

Customer Service Representative

San Juan, PR

$13 - $13.50/hr

... call center environment. Requirements: * High School Diploma/GED * Prior health care experience preferred * Previous Data Entry experience * Knowledge of medical or health insurance terminology ...

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All JobsMedical Call Center JobsMedical Call Center Jobs in Puerto Rico

Medical Call Center information

What is a medical call center?

Medical call center jobs involve handling incoming and outgoing calls related to healthcare services. Employees in these roles may schedule appointments, provide information about medical services, assist with insurance or billing inquiries, and sometimes offer basic medical advice under the guidance of healthcare professionals. These positions require strong communication skills, empathy, and an understanding of healthcare processes and privacy regulations. Medical call center staff are often the first point of contact for patients, so professionalism and confidentiality are crucial.

What are the key skills and qualifications needed to thrive as a medical call center representative?

To thrive as a Medical Call Center Representative, you need a solid understanding of medical terminology, customer service experience, and often a high school diploma or healthcare-related certification. Familiarity with call center software, electronic health record (EHR) systems, and scheduling platforms is typically required. Strong communication, active listening, and problem-solving skills help you effectively address patient concerns and coordinate with healthcare teams. These skills ensure accurate information sharing, patient satisfaction, and efficient healthcare service delivery.

What are some common challenges faced by employees working in a medical call center, and how can these be managed?

Working in a medical call center often involves handling high call volumes, addressing sensitive patient concerns, and navigating complex healthcare information. One common challenge is managing stressful or emotionally charged conversations, especially when callers are anxious or unwell. Team members are typically supported through structured training, clear protocols, and close collaboration with clinical staff to ensure accurate information is provided and escalation procedures are followed. Regular team meetings and access to supervisory support help staff maintain resilience and deliver quality service.

What is the difference between Medical Call Center vs Medical Receptionist?

AspectMedical Call CenterMedical Receptionist
CredentialsBasic healthcare knowledge, communication skillsHigh school diploma, sometimes medical office training
Work EnvironmentCall centers, remote or office-basedMedical offices, clinics, hospitals
Employer & IndustryHealthcare call centers, insurance companiesHospitals, clinics, private practices
Common Search & ComparisonCustomer service, patient inquiriesPatient check-in, appointment scheduling

While both roles involve patient interaction, Medical Call Centers primarily handle inbound calls for appointment scheduling, billing, or patient inquiries in a call center setting. Medical Receptionists work directly in healthcare facilities, managing front desk duties like check-ins and scheduling in person. Understanding these differences helps job seekers find the right role based on work environment and responsibilities.

What do medical call centers do?

Medical call centers handle patient inquiries, appointment scheduling, and provide information about healthcare services. Staff in these centers often use electronic health records and communication tools to assist patients efficiently and accurately.

What are the most commonly searched types of Medical Call Center jobs in Puerto Rico?

The most popular types of Medical Call Center jobs in Puerto Rico are:

What are popular job titles related to Medical Call Center jobs in Puerto Rico?

For Medical Call Center jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Medical Call Center jobs in Puerto Rico look for?

The top searched job categories for Medical Call Center jobs in Puerto Rico are:

Medical Call Center jobs near you
Infographic showing various Medical Call Center job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Associate Quality Analyst II

Validation & Engineering Group, Inc.

Barceloneta, PR • On-site

Full-time

Re-posted 8 days ago

Key responsibilities

  • Implement and maintain the effectiveness of the quality system.

  • Monitor compliance with policies, procedures, and regulations, and conduct investigations into variances and incidents.

  • Evaluate, analyze, and trend quality data and performance metrics, and prepare related reports.

Job description

Validation & Engineering Group, Inc. (V&EG) a Pinnaql company is a leading services supplier who provides solutions for the Pharmaceutical, Biotechnology, Chemical, Food, and Medical Devices industries in the following areas: Laboratory, Compliance, Computer, Engineering, Project Management, Validation, and other services.
We are seeking a talented, dedicated individual committed to work under the highest ethics standards for the following position:
  • Associate Quality Analyst II

Description:
Responsible for implementing and maintaining the effectiveness of the quality system while providing quality oversight for referral management, call center, and fulfillment operations. Monitors compliance with applicable policies, procedures, and governmental regulations, supports quality improvement initiatives, conducts investigations, analyzes quality metrics and trends, and ensures customer satisfaction through effective quality management practices.
Responsibilities:
  • Implement and maintain the effectiveness of the quality system.
  • Provide effective quality controls to referral management, call center, and fulfillment operations.
  • Monitor compliance with Pharmacy Solutions policies and procedures, as well as applicable federal, state, and local governmental and pharmacy laws and regulations.
  • Evaluate, analyze, and trend quality indicators, data, and performance metrics, and prepare daily and monthly quality reports.
  • Manage QA lists, spreadsheets, and databases required to support business operations.
  • Participate in Quality Improvement initiatives and assure customer satisfaction.
  • Conduct investigations and provide timely resolution of variances, incidents, and exception issues.
  • Participate in the development and implementation of permanent corrective actions.
  • Prepare ad hoc quality and other reports as requested by management and external customers.
  • Conduct internal audits of Pharmacy Solutions business functions and support external audit logistics and operations.

Qualifications:
  • Bachelor's Degree in Biotechnology, Biology, Chemistry, Engineering, or other scientific discipline, or related experience.
  • Minimum of two (2) years of experience in a Quality-related field.
  • Two (2) years of experience in the biotechnology industry.
  • Experience in Quality, preferably evaluating and conducting investigations.
  • Quality/Compliance Management skills and knowledge of regulations and standards affecting biological products.
  • Strong computer skills utilizing Microsoft Office applications (Word, Excel, Access, and PowerPoint).
  • Good oral, written, and presentation skills.
  • Sound decision-making and problem-solving skills to ensure business unit compliance.
  • Strong analytical skills with the ability to analyze data, identify trends, and draw conclusions.
  • Good mathematics background with an understanding of basic statistical concepts.
  • Fully bilingual.
  • Strong teamwork and time management skills.
  • Experience in parenteral and biotechnology plants is preferred.
  • Available to work extended hours, possibility of weekends and holidays.

At Validation & Engineering Group, people always come first. We believe that when you're empowered to do your best work, bold ideas thrive and real progress happens. This isn't just a job - it's an opportunity to make a meaningful difference by shaping the future of healthcare and technology alongside a purpose-driven, supportive team.
Excited to build something meaningful together? We look forward to hearing from you.
Validation & Engineering Group is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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