ZipRecruiter

Log In

1

Optimum Call Center Jobs in Puerto Rico (NOW HIRING)

Telemedik

PR · On-site

... Center operations through trend analysis, resource optimization, and compliance with key ... Analyze historical call, chat, and email volumes to identify trends, anomalies, and seasonal ...

Telemedik

PR · On-site

... Center operations through trend analysis, resource optimization, and compliance with key ... Analyze historical call, chat, and email volumes to identify trends, anomalies, and seasonal ...

Telemedik

PR · On-site

... Center operations through trend analysis, resource optimization, and compliance with key ... Analyze historical call, chat, and email volumes to identify trends, anomalies, and seasonal ...

Telemedik

PR · On-site

... Center operations through trend analysis, resource optimization, and compliance with key ... Analyze historical call, chat, and email volumes to identify trends, anomalies, and seasonal ...

Cencora

Engineer

Juncos, PR · On-site

If you want to make a difference at the center of health, come join our innovative company and help ... Under general supervision, provides characterization of process optimization strategies and/or ...

Cencora

Engineer

Juncos, PR · On-site

If you want to make a difference at the center of health, come join our innovative company and help ... Under general supervision, provides characterization of process optimization strategies and/or ...

People also search for

All JobsOptimum Call Center JobsOptimum Call Center Jobs in Puerto Rico

Optimum Call Center information

What is an Optimum Call Center job?

An Optimum Call Center job involves assisting customers with inquiries, technical support, billing concerns, and account management for Optimum services. Representatives handle inbound and outbound calls, troubleshoot issues, and provide solutions to ensure customer satisfaction. The role requires strong communication skills, problem-solving abilities, and familiarity with Optimum's products and services.

What are the key skills and qualifications needed to thrive in the Optimum Call Center position, and why are they important?

To succeed in an Optimum Call Center role, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is usually required. Outstanding active listening, resilience under pressure, and a customer-focused mindset are valuable soft skills. These competencies are essential for efficiently handling a high volume of inquiries while ensuring customer satisfaction and maintaining service quality.

What are the typical daily responsibilities for someone working at an Optimum Call Center?

At an Optimum Call Center, daily responsibilities include answering incoming customer calls, resolving issues related to products or services, and providing accurate information about billing, technical support, or account management. Team members are expected to log interactions in the CRM system and follow up on open cases to ensure timely resolution. Additionally, you may be tasked with upselling or suggesting additional services when appropriate, while maintaining professionalism and a positive attitude. Collaboration with supervisors and other departments is common to address complex customer concerns. The role is fast-paced and requires adaptability to meet shifting customer needs and company goals.
More about Optimum Call Center jobs
What are popular job titles related to Optimum Call Center jobs in Puerto Rico? For Optimum Call Center jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Optimum Call Center jobs in Puerto Rico look for? The top searched job categories for Optimum Call Center jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Optimum Call Center jobs? Cities in Puerto Rico with the most Optimum Call Center job openings:
Optimum Call Center jobs near you
Infographic showing various Optimum Call Center job openings in Puerto Rico as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Call Center Representative | Full-Time | $13/hr

Call Center Representative | Full-Time | $13/hr

PLANET FITNESS

San Juan, PR

$13/hr

Full-time

Posted 7 days ago

Planet Fitness rating

5.5

Company rating: 5.5 out of 10

Based on 586 frontline employees who took The Breakroom Quiz

47th of 61 rated gym and leisure clubs

Job description

Company Overview

Easy Mile Fitness is a multi-unit franchisee of Planet Fitness health clubs located throughout the Southeast, owning & operating +50 Planet Fitness clubs in Florida, Georgia, South Carolina, Puerto Rico and Canada. At EMF we look to live out our mission statement:

"To create and serve our communities by enriching lives through passionate team members who embody Planet Fitness values"

With more than 2,600 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone.

General Responsibilities:

The Collection Officer will be responsible for outstanding member accounts, resolving member inquiries about their invoice history, decrease delinquency accounts and collecting member payments. They will also oversee the authentication of the members for the Optum and Tivity Health program. We are looking for an enthusiastic professional that is detail oriented and enjoys working directly with customer service while maintaining a great relationship with our members. This position will directly report to the Accounts Payable Specialist and the Financial Controller.

Duties & Responsibilities
  • Member Service:
    • Contact members in regards to their billing problems and outstanding accounts.
    • Answer phones in a friendly manner and assist members with a variety of questions.
    • Provide all necessary information for member account optimization.
    • Support members with their account updates.
    • Surveil Member calls, accounts adjustments, waived fees and/or dues for members from clubs across Puerto Rico, Florida, Georgia, South Carolina and Oregon.
  • Finance:
    • Identify issues attributing to account delinquency and discuss them with management.
    • Uphold the record keeping of delinquent accounts.
    • Accountable for reducing and resolving delinquency for assigned clubs and rescuing members from delinquency, applying good customer service in a timely manner.
    • Collect customer payments and billing information changes in accordance with payment due dates.
    • Effective management of ABC Ignite Reports.
    • Meet specific Goals defined by the Finance department.
    • Complete the Collection Update using the Past Due Member Detail Reports and download EFT Returns.
    • Perform other assigned tasks and duties necessary to support the Finance Department.
Qualifications/Requirements
  • Outstanding communication and interpersonal skills.
  • Ability to meet departmental standards with regard to quality, efficiency, initiative and work collaboratively within the finance department
  • Bilingual (Spanish and English) verbal and written required.
  • Strong phone and verbal communication skills along with active listening and problem solving.
  • Experience with ABC Ignite preferred.
  • Experience in Call Center preferred.
  • Proficient with Microsoft Office applications (Microsoft Word, Microsoft Excel)
  • A High School Diploma or Equivalent required.
  • Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

What Planet Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Planet Fitness logo

About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

View All Planet Fitness Jobs

Apply