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Medical Call Center Supervisor Jobs in Puerto Rico

APS Health Care PR

PR · On-site

$16.75 - $20.25/hr

The Health Professional 1-Pharmacy Call Center Representative manages telephone calls from ... supervisor. Education: * Pharmacy Technician Course of accredited school. * Possess an active ...

Elevance Health

PR · Hybrid

A minimum of 4 years of experience in a supervisory role in a call center environment is highly ... medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase ...

AbbVie

PR · On-site

$15.75 - $19/hr

Prior emergency call center management experience strongly preferred. * Must demonstrate strong ... medical/dental/vision insurance and 401(k) to eligible employees. * This job is eligible to ...

AbbVie

PR

$15.75 - $19/hr

Prior emergency call center management experience strongly preferred. * Must demonstrate strong ... medical/dental/vision insurance and 401(k) to eligible employees. * This job is eligible to ...

Lifelink Foundation

Referral Coordinator

Guaynabo, PR · On-site

$14.75 - $19.25/hr

... Cardiac Death (DCD) potential, medical suitably and order of priority/Next-of-Kin (NOK ... Receive and handle or appropriately triage miscellaneous calls from the call center (Positive ...

New

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$16 - $21.75/hr

Specific qualifications for this medical role include: High School diploma or GED 1 Year Call Center Exp Six months healthcare claims experience. Ability to read and interpret general business ...

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Medical Call Center Supervisor information

What are the main responsibilities of a medical call center supervisor?

A Medical Call Center Supervisor oversees the daily operations of a healthcare call center, ensuring that staff provide accurate information and high-quality service to patients and clients. They are responsible for supervising call center agents, managing schedules, handling escalated calls or complaints, and maintaining compliance with healthcare regulations. Supervisors also monitor performance metrics, provide training and coaching, and implement process improvements to enhance patient satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a medical call center supervisor, and why are they important?

To thrive as a Medical Call Center Supervisor, you need experience in healthcare customer service, leadership capabilities, and often a relevant associate or bachelor's degree. Familiarity with call center software, electronic health records (EHR) systems, and HIPAA compliance is typically required. Excellent communication, problem-solving, and conflict-resolution skills help you manage teams and handle patient concerns effectively. These skills and qualifications are vital for ensuring efficient operations, regulatory compliance, and high-quality patient interactions.

What are some common challenges faced by medical call center supervisors, and how can they be effectively managed?

Medical Call Center Supervisors often face challenges such as managing high call volumes, ensuring staff adherence to protocols, and handling escalated patient concerns. Effective management involves implementing thorough training programs, utilizing call monitoring tools to maintain quality standards, and fostering open communication within the team. Supervisors also need to stay updated on healthcare regulations and collaborate closely with clinical and administrative departments to resolve complex issues efficiently.

What is the difference between Medical Call Center Supervisor vs Medical Call Center Agent?

AspectMedical Call Center SupervisorMedical Call Center Agent
ResponsibilitiesOversees team, manages performance, ensures quality standardsHandles patient calls, provides information, documents interactions
CredentialsOften requires experience in healthcare and call center managementHigh school diploma or equivalent, healthcare knowledge preferred
Work EnvironmentSupervisory role in healthcare call centers, team managementFrontline patient interaction in healthcare settings
Common UsageHealthcare organizations, hospitals, clinicsPatient support, appointment scheduling, billing inquiries

The Medical Call Center Supervisor focuses on managing and guiding the team, ensuring quality and efficiency, while the Medical Call Center Agent handles direct patient interactions. Both roles are essential in healthcare communication, but they differ in responsibilities and required experience.

How much do medical call center supervisors make in the US?

Medical call center supervisors in the US typically earn an average salary of around $45,000 to $65,000 per year, depending on experience, location, and the size of the organization. Salaries can vary based on factors such as certifications, management responsibilities, and the complexity of the healthcare services provided.

What does a medical call center supervisor do?

A medical call center supervisor oversees staff who handle patient and provider calls, ensuring quality service and compliance with healthcare regulations. They manage daily operations, provide training, monitor call metrics, and resolve escalated issues to maintain efficient communication within the healthcare setting.

What are popular job titles related to Medical Call Center Supervisor jobs in Puerto Rico?

For Medical Call Center Supervisor jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Medical Call Center Supervisor jobs in Puerto Rico look for?

The top searched job categories for Medical Call Center Supervisor jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Medical Call Center Supervisor jobs?

Cities in Puerto Rico with the most Medical Call Center Supervisor job openings:

Medical Call Center Supervisor jobs near you
Infographic showing various Medical Call Center Supervisor job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, 2% Temporary, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Remote Bilingual Customer Service Representative

Conduent Business Solutions of Puerto Rico, Inc.

Guaynabo, PR • On-site

$13.67/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 4 days ago

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Remote Bilingual Healthcare Customer Service Representative  

Must be fluent in English & Spanish 

As a member of the Healthcare Call Center team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success. 

In this position you will be answering calls regarding healthcare benefits. The calls are related to Assisting members with enrollment into the Medicare plan, Disenrolling them from their plan, processing claims regarding their plan etc.  

There are plenty of growth opportunities within the healthcare team. 

  • Starting pay is $13.67 an hour. 

  • Hours of Operation: Monday-Friday 8:00AM – 11:00PM EST, Saturday & Sunday 8:00AM EST – 8:00 PM EST 

  • Production Schedule: Production schedule is assigned during training and will fall between the hours of operation. Must be flexible to work during hours of operation. 

  • Training is paid.  

  • Training Duration: 7Weeks & 2 Days in a Classroom and 2 Weeks & 2 Days Nesting 

  • You are not allowed to miss a day of training.  

  • Health benefits medical, dental and vision are available on 1st day of employment. 

  • Paid time off is accrued after 180 days of employment.    

  • Successfully learn and navigate 30-40 systems. 

About the Bilingual Healthcare Customer Service Representative role: 

  • Excellent communication skills  

  • Successfully complete customer service assessment & typing test 

  • Keyboarding and software proficiency  

  • Great problem-solving skills  

  • Ability to effectively multi-task  

  • High school diploma, GED, or college degree  

  • Ability to successfully complete a mandatory paid training program.  

  • Successful completion of background check is required for this position.  

  • You will manage a steady volume of incoming calls from customers while navigating through multiple systems.   

A few of the questions you may receive as a healthcare call center advocate are the following:  

  • Can you please help place a refill of my prescriptions?  

  • Do you know the tracking details on my order?  

Equipment and workspace requirements:  

  • We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables) 

  • You must have a home internet connection with 25 Download and 10 Upload Speed (you may do a quick check through speedtest.googlefiber.net)   

  • Must be able to hardwire your work computer directly to your home modem via ethernet. (Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable. 

  • Must have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area) 

The application process will take less than 20 minutes and includes everything required to be considered.  

  1. Apply to the role and provide your basic profile information (2 minutes)  

  1. Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes). 

  1. Complete a typing test (2 minutes) You will need a keyboard. 

  1. Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)  

Important 

Apply