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Remote Call Center Nurse Jobs in Puerto Rico (NOW HIRING)

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$16 - $21.75/hr

Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider ... High School diploma or GED 1 Year Call Center Exp Six months healthcare claims experience. Ability ...

RelateCare

$11/hr

  • Retirement

  • PTO

We are a multidisciplinary team of nurses, contact management specialists and technologists who ... Remote

RelateCare

$11/hr

We are a multidisciplinary team of nurses, contact management specialists and technologists who ... Remote

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Remote Call Center Nurse information

What does a typical workday look like for a remote call center nurse?

As a Remote Call Center Nurse, your day generally involves assessing patient symptoms over the phone or via digital platforms, providing clinical advice, and referring callers to the appropriate healthcare resources when needed. You’ll often handle a variety of calls, ranging from urgent triage requests to medication or care plan questions, ensuring each patient receives appropriate guidance. Most remote nurses work in scheduled shifts as part of a larger virtual clinical team, frequently collaborating with physicians, care managers, and support staff. The role requires strong multitasking abilities and comfort with documentation, as all interactions must be carefully recorded in secure electronic health record systems.

What is a remote call center nurse?

A Remote Call Center Nurse provides medical guidance, triage, and support to patients over the phone or via online communication. They assess symptoms, offer health advice, and direct patients to appropriate care based on clinical protocols. These nurses often work for healthcare organizations, insurance companies, or telehealth providers. Their role helps improve patient access to care while reducing unnecessary hospital visits. Strong communication, clinical knowledge, and decision-making skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a remote call center nurse?

To thrive as a Remote Call Center Nurse, you need an active RN license, strong clinical assessment skills, and experience in telephone triage or patient education. Familiarity with telehealth software, electronic health records (EHR), and secure communication platforms is typically required, along with certifications like BLS or Telehealth Nursing. Exceptional communication, active listening, and empathy are essential soft skills for supporting patients remotely. These competencies ensure accurate patient assessment, clear guidance, and a high standard of care in a virtual environment.

What are popular job titles related to Remote Call Center Nurse jobs in Puerto Rico?

For Remote Call Center Nurse jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Nurse jobs in Puerto Rico look for?

The top searched job categories for Remote Call Center Nurse jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Remote Call Center Nurse jobs?

Cities in Puerto Rico with the most Remote Call Center Nurse job openings:

Remote Call Center Nurse jobs near you
Infographic showing various Remote Call Center Nurse job openings in Puerto Rico as of August 2026, with employment types broken down into 67% Full Time, 13% Part Time, and 20% Contract. Highlights an 100% Remote job distribution.

Premium 2-3hr Remote Call Center Agents - Puerto Rico

notifyMD

San Juan, PR • Remote

$20/hr

Part-time

Re-posted 8 days ago

Job description

Part-Time Remote Call Center Agents (Puerto Rico Residents Only)
Company: notifyMD I Pay: $20/hour

notifyMD is seeking Part-Time Remote Call Center Agents to serve as the friendly, professional voice our clients depend on. This role is ideal for individuals who thrive in fast-paced environments and can skillfully manage a high volume of incoming calls. You will be responsible for delivering an exceptional experience for callers while maintaining high service quality and meeting performance metrics.

Because we support our clients 24/7/365, this role requires availability to work holidays and one weekend day per week.

Please note: This position is strictly open to candidates who currently reside in Puerto Rico.

What We Are Looking For

While previous customer service experience is a bonus, it is not required! We are looking for self-motivated, accountable individuals who possess:

  • A warm, empathetic demeanor and the ability to remain composed with update callers.
  • Strong written communication skills and a high attention to detail.
  • A consistent dedication to reliable attendance and strict scheduled adherence.
  • A typing speed of 35WPM and proficient computer skills.

Remote Technical Requirements

To be considered for this role, you must have a dedicated, distraction-free workspace and meet the following remote requirements:

  • PC or Laptop (No Apple products, tablets, or Chromebooks) with Windows 10 or higher and at least 1GB of available storage.
  • Screen resolution of 1600 X 900.
  • A wired USB headset with a built-in microphone.
  • High-speed internet that can pass our speed test (No satellite).
  • The ability to have a direct, wired Ethernet connection (Wi-Fi is not permitted).

Scheduling and Training

  • Hours: Various Part-Time Shifts, up to 19.5 hours/week
    • Shifts are Monday-Friday, with one mandatory weekend shift (Saturday or Sunday)
  • Training: Paid training lasts approximately 1-2 weeks. Once completed, you will transition to your permanent set scheduled.

notifyMD is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

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