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Remote Verizon Call Center Jobs in Puerto Rico (NOW HIRING)

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$16 - $21.75/hr

Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider ... High School diploma or GED 1 Year Call Center Exp Six months healthcare claims experience. Ability ...

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Remote Verizon Call Center information

What does a remote Verizon call center representative do?

A typical day for a Remote Verizon Call Center representative involves handling inbound and outbound customer calls, assisting with account inquiries, troubleshooting technical issues, and providing information about products and services. Representatives work from their home office, following structured schedules while collaborating virtually with supervisors and team members. Ongoing training and team meetings are common, which helps keep everyone updated on policy changes and new offerings. The role requires balancing efficiency with personalized service to ensure every customer receives a positive experience.

What is a remote Verizon call center representative?

A Remote Verizon Call Center job involves assisting Verizon customers with inquiries, troubleshooting issues, processing orders, and providing support—all from a home-based setup. Employees use company-provided tools and training to handle calls, chats, or emails professionally. This role requires strong communication skills, technical knowledge, and the ability to work independently while meeting performance goals.

What are the key skills and qualifications needed to thrive in the remote Verizon call center position?

To excel as a Remote Verizon Call Center representative, you need strong customer service skills, effective verbal communication, and experience with problem-solving in a fast-paced environment, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic troubleshooting tools is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help individuals stand out in this position. These competencies enable representatives to resolve customer issues efficiently while maintaining a positive brand image for Verizon.

What are popular job titles related to Remote Verizon Call Center jobs in Puerto Rico?

For Remote Verizon Call Center jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Remote Verizon Call Center jobs in Puerto Rico look for?

The top searched job categories for Remote Verizon Call Center jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Remote Verizon Call Center jobs?

Cities in Puerto Rico with the most Remote Verizon Call Center job openings:

Remote Verizon Call Center jobs near you
Infographic showing various Remote Verizon Call Center job openings in Puerto Rico as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% Remote job distribution.

Premium 2-3hr Remote Call Center Agents - Puerto Rico

notifyMD

San Juan, PR • Remote

$20/hr

Part-time

Re-posted 8 days ago

Job description

Part-Time Remote Call Center Agents (Puerto Rico Residents Only)
Company: notifyMD I Pay: $20/hour

notifyMD is seeking Part-Time Remote Call Center Agents to serve as the friendly, professional voice our clients depend on. This role is ideal for individuals who thrive in fast-paced environments and can skillfully manage a high volume of incoming calls. You will be responsible for delivering an exceptional experience for callers while maintaining high service quality and meeting performance metrics.

Because we support our clients 24/7/365, this role requires availability to work holidays and one weekend day per week.

Please note: This position is strictly open to candidates who currently reside in Puerto Rico.

What We Are Looking For

While previous customer service experience is a bonus, it is not required! We are looking for self-motivated, accountable individuals who possess:

  • A warm, empathetic demeanor and the ability to remain composed with update callers.
  • Strong written communication skills and a high attention to detail.
  • A consistent dedication to reliable attendance and strict scheduled adherence.
  • A typing speed of 35WPM and proficient computer skills.

Remote Technical Requirements

To be considered for this role, you must have a dedicated, distraction-free workspace and meet the following remote requirements:

  • PC or Laptop (No Apple products, tablets, or Chromebooks) with Windows 10 or higher and at least 1GB of available storage.
  • Screen resolution of 1600 X 900.
  • A wired USB headset with a built-in microphone.
  • High-speed internet that can pass our speed test (No satellite).
  • The ability to have a direct, wired Ethernet connection (Wi-Fi is not permitted).

Scheduling and Training

  • Hours: Various Part-Time Shifts, up to 19.5 hours/week
    • Shifts are Monday-Friday, with one mandatory weekend shift (Saturday or Sunday)
  • Training: Paid training lasts approximately 1-2 weeks. Once completed, you will transition to your permanent set scheduled.

notifyMD is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

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