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Call Center Manager Jobs in Reston, VA (NOW HIRING)

ROCS Grad Staffing

Call Center Representative

Rockville, MD · On-site

$16.25 - $20.50/hr

Collaborate with internal teams and vendors to resolve issues efficiently Requirements of the Customer Service Representative: * 1+ year of previous call center experience * Strong communication and ...

CABA CONTRACTORS INC

Call center Representative

Washington, DC · On-site

$18 - $22.50/hr

As a Call Center Customer Service Representative (Technical Support), you will play a pivotal role ... Proven track record in management * Enthusiastic and personable, with the ability to adapt and ...

CABA CONTRACTORS INC

Call center Representative

Washington, DC · On-site

$18 - $22.50/hr

As a Call Center Customer Service Representative (Technical Support), you will play a pivotal role ... Proven track record in management * Enthusiastic and personable, with the ability to adapt and ...

BeloForm Craft

Call Center Agent

Washington, DC

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team ... Ability to manage multiple tasks and priorities effectively. * Reliable, punctual, and willing to ...

Alphabe Insight Inc

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team ... Ability to manage multiple tasks and priorities effectively. * Reliable, punctual, and willing to ...

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... VECRA's experience spans innovative software applications, reporting systems, program management ...

VECRA Inc

Customer Service Call Center Agent

Lanham, MD · On-site

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... VECRA's experience spans innovative software applications, reporting systems, program management ...

Advantia Health

Call Center Representative

Chevy Chase, MD · On-site

$19 - $22/hr

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD ... Manages high volume of inbound and outbound calls in a timely manner. * Identifies customers' needs ...

Advantia Health

Call Center Representative

Chevy Chase, MD · On-site

$19 - $22/hr

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD ... Manages high volume of inbound and outbound calls in a timely manner. * Identifies customers' needs ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Reston, VA

Call Center Manager information

See Reston, VA salary details

$30.7K

$66.4K

$113.9K

How much do call center manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call center manager in Reston, VA is $66,410.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $78,000.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Reston, VA?

The most popular types of Call Center jobs in Reston, VA are:

What are popular job titles related to Call Center Manager jobs in Reston, VA?

For Call Center Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Reston, VA look for?

The top searched job categories for Call Center Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Call Center Manager jobs?

Cities near Reston, VA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Reston, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $66,410 per year, or $31.9 per hour.

Call Center Operations / Shift Lead

STRUCTION SOLUTIONS

Quantico, VA • On-site

$17 - $19/hr

Contractor

Re-posted 17 days ago

Job description

About the program
Struction Solutions is a Service-Disabled Veteran-OwnedSmall Business leading a team supporting the U.S. Marine Corps Sergeant MerlinGerman Wounded Warrior Call Center Outreach and Resource Support Services. Thisprogram supports wounded, ill, and injured Marines, Sailors attached orformerly attached to Marine units, veterans, and their family members throughcall center operations, outreach, resource referral, and non-medical casemanagement. Positions are contingent upon contract award and final customerapproval.
Position summary
The Call Center Operations Supervisor leads a shift oroperational team supporting WWCC live-answer operations, outreach execution,social media monitoring, quality control, escalation, and documentationdiscipline. The Supervisor ensures CCRs and related support staff meetoperational standards and provides immediate coaching when performance,documentation, or service quality issues arise.
Key responsibilities
• Supervise CCRs and/or outreach personnel duringassigned shifts.
• Maintain live-answer discipline, call coverage,escalation, and queue awareness.
• Monitor call handling, documentation quality,outreach attempts, and social media engagement timeliness.
• Support daily shift handoff, staffing coverage,schedule adherence, and absence replacement.
• Review call records and support QA sampling,coaching, and corrective action.
• Escalate urgent or high-risk situations undermandatory reporting and program protocols.
• Support monthly metrics collection andperformance reporting by location and FTE.
Minimum qualifications
• High school diploma or equivalent required;associate or bachelor's degree preferred.
• At least three years of call center, customerservice, veteran support, case management, or contact center operationsexperience.
• At least one year of supervisory, team lead,shift lead, or quality oversight experience.
• Experience using CRM, case management, callmanagement, or Microsoft 365 collaboration tools.
• U.S. work authorization required; U.S.citizenship may be required for Government system access.
• Ability to complete background/securityprocessing and obtain/maintain CAC/MCEN access as required.
• Ability to complete Privacy Act, HIPAA,information security, and program-specific training.
• Strong written documentation skills; allcontacts and actions must be accurately documented in Government systems suchas MCWIITS.
• Commitment to confidentiality, professionalism,mandatory reporting requirements, and respect for Marine Corps culture.
Preferred qualifications
• Military, veteran, military spouse, or MarineCorps culture experience.
• Experience in 24/7 operations, healthcareaccess, crisis support, veteran benefits, military family programs, orGovernment contract environments.
• Knowledge of HIPAA, Privacy Act, PII, CUI, orDoD information security requirements.
Location:
  • Contractor Facility, Government Facility, Hybrid

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