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Call Center Manager Jobs in Reston, VA (NOW HIRING)

AFCO LLC

Call Center Operator - All Shifts

Bethesda, MD · On-site

$23/hr

... management, serving as the first line of support, hospital staff support, and help desk · Serves ... call center-specific technologies. · Ability to adjust to different situations, customer needs ...

Neighborhood Health

Call Center Representative

Alexandria, VA · On-site

$17 - $21.25/hr

Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting ANHSI services by ...

ClearanceJobs

Call Center Operator Jobs

Chantilly, VA · On-site

$80K - $104K/yr

... manage incoming calls from a variety of sources. Provide professional, courteous, resourceful ... call center telephony and technology, data entry, and clerical processes Attention to detail is ...

New

Alphabe Insight Inc

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team ... Ability to manage multiple tasks and priorities effectively. * Reliable, punctual, and willing to ...

CABA CONTRACTORS INC

Call center Representative

Washington, DC · On-site

$18 - $22.50/hr

As a Call Center Customer Service Representative (Technical Support), you will play a pivotal role ... Proven track record in management * Enthusiastic and personable, with the ability to adapt and ...

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... VECRA's experience spans innovative software applications, reporting systems, program management ...

Alphabe Insight Inc

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team ... Ability to manage multiple tasks and priorities effectively. * Reliable, punctual, and willing to ...

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Showing results 41-60

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Reston, VA

Call Center Manager information

See Reston, VA salary details

$30.7K

$66.4K

$113.9K

How much do call center manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call center manager in Reston, VA is $66,410.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $78,000.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Reston, VA?

The most popular types of Call Center jobs in Reston, VA are:

What are popular job titles related to Call Center Manager jobs in Reston, VA?

For Call Center Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Reston, VA look for?

The top searched job categories for Call Center Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Call Center Manager jobs?

Cities near Reston, VA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Reston, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $66,410 per year, or $31.9 per hour.

Behavioral Health Call Center Supervisor (Hybrid)

Leidos

Washington, DC

Full-time

Re-posted 7 days ago

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

79th of 492 rated business services

Job description

Leidos Health and Services Sector currently has an opening for a Behavioral Health Call Center Supervisor to work on-site (2-3 days/week) in Washington, D.C. This is an exciting opportunity to use your experience supporting the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants, including military service members, their families, and eligible civilians, at locations worldwide. The Military OneSource program serves as a "one source" for resources and information encompassing a comprehensive support system.

*This position requires U.S. Citizenship

*This is a Hybrid opportunity and will require going into the office 2-3 days/week.

The Call Center Supervisor provides counseling services as an independent practitioner and serves as an escalation point for at-risk cases.

This role:

  • Leads, directs, and manages a team of call center agents while ensuring effective on-site oversight of daily center operations.

  • Monitors compliance with referral processes, warm handoffs, case management system reporting requirements, and all applicable security and safeguarding procedures and directives to ensure adherence to established standards and protocols.

  • Serves as an escalation point for at-risk cases.

Job Responsibilities

  • Provide clinical oversight and serve as the escalation point for at-risk and complex cases within the Call Center.

  • Lead, direct, and manage a team of practitioners to ensure effective daily operations and high-quality service delivery.

  • Provide ongoing coaching, mentoring, and side-by-side training to consultants to enhance performance and customer service outcomes.

  • Monitor live calls and chats to ensure professional, high-quality interactions, appropriate warm hand-offs, accurate referrals, and proper delivery of information and resources.

  • Ensure compliance with referral processes, warm handoffs, electronic case management system documentation requirements, and all applicable security and safeguarding protocols.

  • Identify performance trends, compliance gaps, and areas for improvement, and implement corrective actions, additional training, or resource enhancements as needed.

  • Handle escalation calls and provide direct intervention when necessary.

  • Generate, review, and analyze call center performance and quality reports to monitor adherence to Service Level Agreements (SLAs) and operational standards.

  • Provide operational updates and feedback to leadership as required.

  • Perform additional duties as assigned.

Available Shifts (No rotation required):

  • Monday-Friday 8 am- 4:30 pm (Hybrid)

Basic Qualifications

  • Master's degree from an accredited graduate program in a behavioral health field such as Social Work, Psychology, Marriage and Family Therapy, or Counseling.

  • Current, valid, unrestricted independent counseling license issued by a State, the District of Columbia, a U.S. Commonwealth, or a U.S. Territory.

  • Minimum of three years of full-time, post-licensure counseling experience.

  • Documented experience providing counseling supervision, oversight, and management.

  • Must have strong customer service skills and demonstrated knowledge of call center operations.

  • Ability to build strong customer relationships and deliver solutions

  • Ability to exhibit strong business and financial acumen

  • Ability to develop strategy, plan and prioritize work aligned to program/organization goals, and deliver solutions for the business

  • Ability to establish clear responsibilities, processes and accountability measures for your team

  • Ability to build effective teams and talented team members

  • Ability to assist employees in meeting both their career and organizational goals

  • Ability to motivate, drive engagement, vision, and gain trust through honesty, integrity, and authenticity from your team

  • Ability to consistently achieve results under tough circumstances and manage complex situations

  • Proficiency in Microsoft Office applications including Word, Outlook, and Excel, as well as web-based research and electronic documentation systems.

  • Strong leadership, analytical, and communication skills.

  • U.S. citizenship and fluency in English required.

  • Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.

  • Ability to maintain and retain suitability investigation and clearance as required.

  • Proficient in navigating electronic systems, computer programs, and virtual service platforms.

Preferred Qualifications

  • Certified Employee Assistance Professional (CEAP) credential.

  • Call center experience.

  • Telehealth experience.

  • Employee assistance program (EAP) experience.

  • People leader management or supervisory experience.

militaryonesource

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:July 9, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $82,550.00 - $149,225.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

What Leidos employees say

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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