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Online Call Center Jobs in Reston, VA (NOW HIRING)

ITCON Services

Call Center Operator

Bethesda, MD · On-site

We are seeking dedicated Call Center Operators to support emergency communication services for the National Institutes of Health (NIH) Call Center at the Center for Information Technology (CIT) in ...

ROCS Grad Staffing

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Call Center Representative

Rockville, MD · On-site

$24 - $28/hr

A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general for this role: Job Title: Call Center Representative Job ...

Sparkbit 360

Call Center Agent

Washington, DC · On-site

$17 - $22.25/hr

Call Center Agent We are seeking a dedicated and motivated Call Center Agent to join our dynamic customer service team. In this role, you will serve as the primary point of contact for our valued ...

MedStar Health

Supervisor Call Center

Washington, DC · On-site

$49K - $87K/yr

About the Job Our call center has a leadership opportunity located at MedStar Georgetown University Hospital. This role is responsible for overseeing Call Center operations at MedStar Health ...

New

Sparkbit 360

Call Center Agent

Washington, DC

$16 - $26/hr

We are seeking a dedicated and motivated Call Center Agent to join our dynamic customer service team. In this role, you will serve as the primary point of contact for our valued customers, handling ...

HealthWorks

Call Center

Leesburg, VA · On-site

$19/hr

Call Center We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

Unisys

Call Center Agent

Rockville, MD · On-site

$15.25 - $20.25/hr

Position: Support Center / Call Center Agent Duration: Long-term Location: Rockville, MD Musts * Very coachable and present themselves very professionally on phone, and like talking to people

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

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All JobsOnline Call Center JobsOnline Call Center Jobs in Reston, VA

Online Call Center information

See Reston, VA salary details

$11

$18

$26

How much do online call center jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for online call center in Reston, VA is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online call center agent?

To thrive as an Online Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and live chat platforms is highly valued. Patience, active listening, and adaptability are essential soft skills that help agents handle diverse customer interactions effectively. These skills and tools are crucial for delivering efficient, high-quality support and ensuring customer satisfaction in a virtual environment.

What is the difference between Online Call Center vs Customer Service Representative?

AspectOnline Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, handling inbound/outbound calls via phone or chatOffice or remote, interacting with customers via phone, email, or chat
Industry UsageCommon in call centers, tech support, sales, and customer service sectorsWidely used across retail, telecom, banking, and service industries

Online Call Center roles focus on managing customer interactions through digital channels like phone and chat, often requiring specific technical setup. Customer Service Representatives provide support across various channels and industries. Both roles require strong communication skills and customer focus, but Online Call Center positions often emphasize remote work and technical proficiency.

What is an online call center?

An online call center is a virtual customer service operation where agents handle customer inquiries, support requests, and other communications using internet-based tools rather than working from a physical call center location. Agents may work from home or remote offices and use software to manage calls, chats, and emails. Online call centers are commonly used by companies to provide 24/7 support, improve flexibility, and reduce overhead costs while maintaining high-quality customer service.

Are remote online call center jobs legit?

Remote online call center jobs are legitimate positions that involve customer service or sales work conducted from home using a computer and phone or chat tools. However, job seekers should verify the employer's credibility and be cautious of scams that request upfront payments or personal information. Legitimate roles typically do not require fees to apply or start work.

How does an online call center agent typically collaborate with team members and supervisors?

Online call center agents usually work as part of a larger team where regular communication with supervisors and colleagues is essential. Collaboration often takes place through digital channels such as team chats, video meetings, and shared knowledge bases, allowing agents to quickly share updates, ask questions, and receive feedback. Supervisors provide ongoing support, performance reviews, and training to help agents improve their skills and resolve complex customer issues. This structure helps ensure consistent service quality and fosters a supportive, connected remote work environment.
What are the most commonly searched types of Call Center jobs in Reston, VA? The most popular types of Call Center jobs in Reston, VA are:
What cities near Reston, VA are hiring for Online Call Center jobs? Cities near Reston, VA with the most Online Call Center job openings:
Online Call Center jobs near you
Infographic showing various Online Call Center job openings in Reston, VA as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,760 per year, or $18.6 per hour.

Call Center Representative-Arlington VA, Salt Lake City, UT, Shepherdstown, WV, Columbia-SC, Murfree

The Bowen Group

Chantilly, VA • On-site

$17.75/hr

Full-time

Re-posted 22 days ago

Job description

Call Center RepresentativeCall Center Representatives applicants: click here https://veocc.isolvedhire.com/jobs/ to be directed to the positionAPPLY >> Job Listings - The Bowen Group VEOCC JobsThe Bowen Group, a GTSC company, is hiring experienced online call center customer service repres...

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