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Night Call Center Jobs in Reston, VA (NOW HIRING)

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is ... Compensation: $18.00-$20.00/hour This is a part time role offering only Night and Weekend hours.

Pkaza

Data Center Facility Technican

Ashburn, VA

Data Center Facility Engineer (Night Shift) - Ashburn, VA This opportunity is working directly with ... call 973-895-5200 and ask for Iggy. You can also submit via our career portal and take a look at ...

Henry's Wrecker Service

Dispatcher

Alexandria, VA

$17 - $19/hr

Private Property Dispatcher Night and Day hours available Summary: Essential Duties and ... Call Center team with clarity and efficiency. Utilize a phone to communicate with customers, be ...

Henry's Wrecker Service

Dispatcher

Alexandria, VA · On-site

$17 - $19/hr

Private Property Dispatcher Night and Day hours available Summary: Essential Duties and ... Relay information to Call Center team with clarity and efficiency. Ø Utilize a phone to ...

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All JobsCall Center JobsNight Call Center JobsNight Call Center Jobs in Reston, VA

Night Call Center information

See Reston, VA salary details

$11

$17

$26

How much do night call center jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for night call center in Reston, VA is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.76 per hour, depending on experience, location, and employer.

What is a night call center?

A night call center is a customer support facility that operates during nighttime hours, typically to provide assistance to customers outside of regular business times. These centers handle inbound and outbound calls, addressing customer inquiries, technical issues, or service requests overnight. Night call centers are essential for businesses that serve customers across different time zones or require 24/7 support. Employees working in night call centers often follow rotating or fixed overnight shifts and need strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Night Call Center Representative, and why are they important?

To thrive as a Night Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call logging tools is essential. Excellent listening, patience, and stress management skills help you stand out, especially during high-pressure or late-night situations. These competencies are critical for delivering consistent customer support, resolving issues efficiently, and maintaining service quality during non-standard hours.

What are some common challenges faced by night call center agents and how can they be managed?

Night call center agents often encounter challenges such as maintaining alertness during late hours and managing fatigue. To address these issues, teams typically encourage regular breaks, provide access to healthy snacks, and ensure a supportive work atmosphere. Additionally, night shifts may have fewer supervisors on-site, so strong communication skills and the ability to work independently are essential. Many centers also offer training and wellness programs to help agents adapt to night schedules and maintain work-life balance.

What is the difference between Night Call Center vs Customer Service Representative?

AspectNight Call CenterCustomer Service Representative
Work HoursPrimarily overnight or late shiftsDaytime or flexible hours
Work EnvironmentCall centers, often in a 24/7 settingOffice or remote, daytime hours
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
Industry UsageCustomer support, technical support, salesCustomer support, sales, account management

Night Call Center roles focus on providing support during overnight hours, often in specialized call centers, while Customer Service Representatives typically work during daytime hours in various industries. Both roles require strong communication skills and customer service experience, but their schedules and work environments differ significantly.

What are the most commonly searched types of Call Center jobs in Reston, VA? The most popular types of Call Center jobs in Reston, VA are:
What are popular job titles related to Night Call Center jobs in Reston, VA? For Night Call Center jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Night Call Center jobs in Reston, VA look for? The top searched job categories for Night Call Center jobs in Reston, VA are:
What cities near Reston, VA are hiring for Night Call Center jobs? Cities near Reston, VA with the most Night Call Center job openings:
Night Call Center jobs near you
Infographic showing various Night Call Center job openings in Reston, VA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,255 per year, or $17.9 per hour.

Call Center Operator - All Shifts

AFCO LLC

Bethesda, MD • On-site

$23/hr

Full-time

Re-posted 18 days ago

Job description

Description:AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.


We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply!

The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a clearinghouse for all institutes of the NIH research community, NIH personnel, its patients, national and international health organizations and healthcare practitioners. Call Center Services employees are classified as “essential personnel” by the Department of Health and Human Services.


· Follows NIH and Team AFCO policies and procedures

· Internal or external customer service and relationship management, serving as the first line of support, hospital staff support, and help desk

· Serves customers by taking telephone, fax, and email; and providing information

· Ensures the appropriate level of customer service is delivered

· Ensure that correct information is shared with all callers and outstanding customer service is delivered by phone and in writing

· Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and provide information

· Support Signal Paging

· Support Emergency Paging

· Support NIH General Information Inquiry Calls

· Support Overhead Paging

· Support Language Interpreter Services (CYRACOM)

· Support On-Call Schedule Management

· Provide Daily Status reports


Requirements:

EDUCATION

High School diploma


EXPERIENCE

Six months experience in and office setting


SKILLS

· Well suited candidates will possess the following skills:

· Clear and concise communication.

· Active listening.

· Ability to problem solve

· Ability to analyze customer issues, identify the root cause, and find effective solutions.

· Show empathy and understanding towards frustrated or upset customers is crucial for building rapport and resolving conflicts.

· Technical Proficiency using computers, CRM software, and other call center-specific technologies.

· Ability to adjust to different situations, customer needs, and call center procedures is essential.

· Strong organization skills to manage their time, prioritize tasks, and keep track of customer information.

· Patience when dealing with difficult or demanding customers.

· Ability to handle multiple tasks simultaneously, such as listening to a customer, typing notes, and navigating computer systems.

· A positive and professional attitude to provide excellent customer service.

· Quick and active learner and retain important information to ensure the proper information is conveyed to the client.

· Ability to de-escalate tense situations and find resolutions that satisfy both the customer and the agency.


SHIFTS

MON - FRI

Shift 1 7am-3pm

Shift 2 7am-1pm

Shift 3 7am-3:45pm

Shift 4 8am-4:45pm

Shift 5 9am-5:45pm

Shift 6 3pm-11pm (midday)

Shift 7 11pm-7am (night)


SAT

Shift 1 7am-3:45pm

Shift 2 3pm - 11pm (midday)

Shift 3 11pm-7a (night)


SUN

Shift 1 7am-3pm

Shift 2 3pm-11pm (midday)

Shift 3 11pm-7am (night)