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Night Call Center Jobs in Reston, VA (NOW HIRING)

Technogen

Database Engineer- Hadoop/Matrix

Reston, VA · On-site

... provide night / weekend on-call support for mission critical databases. Review all daily on-call ... Cisco platforms, call center features and operations. • Ability to resolve technical ...

AccentIt

Dedicated LOCAL CLASS-A CDL DRIVER

Dumfries, VA · On-site

$1.6K - $1.7K/wk

Night shift! Must have dependable transportation, can't take truck home Touch Freight (electric ... center average 1,300+ miles weekly What you'll earn: weekly pay range: $1,670.00 - $1,750.00 ...

TalentBurst, Inc.

TRAVEL: RN-CATH LAB

Reston, VA · On-site

Reston Hospital Center * City/State: Reston, Virginia * Address: 1850 Town Center Parkway, Reston ... Call: Required Unit Information * Cath Lab: Currently 1 Cath Lab * Recovery Area: 9-bed pre/post ...

AccentIt

Dedicated LOCAL CLASS-A CDL DRIVER

Montclair, VA · On-site

$86K - $91K/yr

Night Shift! Must have dependable transportation, can't take truck home Touch Freight (Electric ... Local Routes Returning to the Distribution Center Average 1,300+ Miles Weekly What You'll Earn:

TalentBurst, Inc

Travel Cardiac Cath Lab RN

Reston, VA · On-site

Reston Hospital Center * City/State: Reston, Virginia * Address: 1850 Town Center Parkway, Reston ... Call: Required Unit Information * Cath Lab: Currently 1 Cath Lab * Recovery Area: 9-bed pre/post ...

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All JobsCall Center JobsNight Call Center JobsNight Call Center Jobs in Reston, VA

Night Call Center information

See Reston, VA salary details

$11

$17

$26

How much do night call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for night call center in Reston, VA is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.76 per hour, depending on experience, location, and employer.

What is a night call center?

A night call center is a customer support facility that operates during nighttime hours, typically to provide assistance to customers outside of regular business times. These centers handle inbound and outbound calls, addressing customer inquiries, technical issues, or service requests overnight. Night call centers are essential for businesses that serve customers across different time zones or require 24/7 support. Employees working in night call centers often follow rotating or fixed overnight shifts and need strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a night call center representative?

To thrive as a Night Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call logging tools is essential. Excellent listening, patience, and stress management skills help you stand out, especially during high-pressure or late-night situations. These competencies are critical for delivering consistent customer support, resolving issues efficiently, and maintaining service quality during non-standard hours.

What are some common challenges faced by night call center agents and how can they be managed?

Night call center agents often encounter challenges such as maintaining alertness during late hours and managing fatigue. To address these issues, teams typically encourage regular breaks, provide access to healthy snacks, and ensure a supportive work atmosphere. Additionally, night shifts may have fewer supervisors on-site, so strong communication skills and the ability to work independently are essential. Many centers also offer training and wellness programs to help agents adapt to night schedules and maintain work-life balance.

What is the difference between Night Call Center vs Customer Service Representative?

AspectNight Call CenterCustomer Service Representative
Work HoursPrimarily overnight or late shiftsDaytime or flexible hours
Work EnvironmentCall centers, often in a 24/7 settingOffice or remote, daytime hours
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
Industry UsageCustomer support, technical support, salesCustomer support, sales, account management

Night Call Center roles focus on providing support during overnight hours, often in specialized call centers, while Customer Service Representatives typically work during daytime hours in various industries. Both roles require strong communication skills and customer service experience, but their schedules and work environments differ significantly.

What are the most commonly searched types of Call Center jobs in Reston, VA?

The most popular types of Call Center jobs in Reston, VA are:

What are popular job titles related to Night Call Center jobs in Reston, VA?

For Night Call Center jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Night Call Center jobs in Reston, VA look for?

The top searched job categories for Night Call Center jobs in Reston, VA are:

What cities near Reston, VA are hiring for Night Call Center jobs?

Cities near Reston, VA with the most Night Call Center job openings:

Night Call Center jobs near you
Infographic showing various Night Call Center job openings in Reston, VA as of August 2026, with employment types broken down into 58% Full Time, and 42% Nights. Highlights an 100% In-person job distribution, with an average salary of $37,255 per year, or $17.9 per hour.

Commercial Director

Hilton Worldwide Holdings, Inc.

Mclean, VA • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 27 days ago

Hilton rating

6.4

Company rating: 6.4 out of 10

Based on 761 frontline employees who took The Breakroom Quiz

54th of 107 rated hotels

Job description


Exceptional Hospitality Starts with You
The location for this position virtual/remote (within the U.S.)
This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions! As a Commercial Director for the Waldorf Astoria Los Cabos Pedregal, you're not just leading Sales, Marketing, Revenue Management, and Business Development strategies. Reporting to the General Manager, you will develop a commercial strategy across all market segments and distribution channels to maximize the hotel's revenue, profitability, and market share.
What you'll do during a typical day:
  • Manage commercial strategy. Develop and implement integrated commercial strategies across all revenue streams, including Group, Conference, and Events (GCE), Rooms, Food and Beverage, Leisure, and Spa
  • Lead pricing and forecasting strategy: Oversee revenue management practices, including pricing, rate strategies, demand forecasting, and business reviews, to improve revenue across all segments
  • Align sales and marketing efforts: Coordinate on-property and regional sales, marketing, eCommerce, and public relations activities to support brand positioning and guide demand
  • Cultivate a high-performing team: Promote engagement and retention through performance management, professional development, and recognition programs
  • Lead the hotel's commercial strategy: Oversee Sales, Marketing, Revenue Management, Reservations, and Business Development responsibilities to lead overall commercial performance
  • Increase revenue and market share: Develop commercial strategies that maximize revenue, profitability, and competitive positioning across all segments
  • Analyze market opportunities: Monitor market trends, competitor activity, customer insights, and demand patterns to identify opportunities for growth and business expansion
  • Oversee commercial performance: Review commercial Indicators, forecasts, budgets, and business plans to ensure achievement of revenue and profitability targets
  • Represent the Resort, Brand and Company: Act as an important ambassador for the Resort within the market, strengthening brand presence and identifying new business opportunities

How you'll collaborate with others:
  • Maximize revenue and profitability: Partner with General Manager and Finance to ensure commercial decisions support revenue goals, improve cost of sales, and deliver profit and margin targets
  • Strengthen partner relationships: Build trusted relationships with owners, operators, Hilton corporate teams, and external partners to align goals and create long-term commercial value
  • Develop and inspire teams: Coach, mentor, and support Sales, Marketing, Revenue, and Reservations teams while promoting a culture of accountability, engagement, and continuous improvement

Projects you'll take ownership of:
  • Portfolio-level revenue strategies in consideration of Hilton SOPs and RMCC governance
  • High-quality analysis supporting pricing, inventory, displacement, and overbooking decisions
  • Accurate forecasts, budgets, and performance reporting using Hilton systems
What It Takes to Make the Stay
You have these minimum qualifications:
  • Ten (10) years of hotel/resort sales and marketing leadership experience
  • Three (3) years of experience leading Revenue Management
  • Experience managing independent and luxury resorts
  • Travel up to 30% of the time nationally and internationally

It would be useful if you have:
  • Local market knowledge
  • Experience collaborating with other hotel/resort employees, managers and directors to ensure teamwork; also work with any "partners" (i.e. Public Relations Firm) as an extension of resort/hotel team
  • General knowledge of contract laws
  • Delphi and others digital sales tools
  • Experience presenting strategic plans to senior executives and partner groups
  • Experience collaborating within complex, matrixed organizations
  • Exposure to Marketing, E-Commerce, and Finance responsibilities

How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
  • Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
  • Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
  • Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
  • Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
  • Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
  • Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
  • Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
  • Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
  • Financial security for your future - Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $190,000 - $255,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Sales Incentive Plan (SIP), consistent with other team members at the same level and/or position within the Company.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.

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