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Virtual Call Center Manager Jobs in Reston, VA (NOW HIRING)

D-Rock Enterprises LLC

Call Center Manager

Manassas, VA · On-site

$70 - $90/hr

Advantage Septic Service is seeking an experienced, results-driven Call Center Manager who has successfully led Nextar-trained call center withing the home services industry. The ideal candidate ...

WizeHire, Inc

Call Center Manager

Chantilly, VA · On-site

$180 - $200/hr

We are one of the fastest-growing real estate organizations in the country and are seeking an experienced Call Center Manager to lead the day-to-day operations of a high-volume sales call center.

New

ActioNet, Inc.

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

ActioNet

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA

$70K - $100K/yr

Call Center Manager (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$70K - $100K/yr

Overview Call Center Manager (Onsite - Manassas, VA) Position Summary F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$100K/yr

Overview Call Center Manager (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our ...

MedStar Health

Supervisor Call Center

Washington, DC · On-site

$49K - $87K/yr

About the Job Our call center has a leadership opportunity located at MedStar Georgetown University ... The position is also responsible for the inventory management distribution and maintenance of ...

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All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Reston, VA

Virtual Call Center Manager information

See Reston, VA salary details

$30.7K

$66.4K

$113.9K

How much do virtual call center manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for virtual call center manager in Reston, VA is $66,410.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $78,000.00 per year, depending on experience, location, and employer.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What are popular job titles related to Virtual Call Center Manager jobs in Reston, VA?

For Virtual Call Center Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Reston, VA look for?

The top searched job categories for Virtual Call Center Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Virtual Call Center Manager jobs?

Cities near Reston, VA with the most Virtual Call Center Manager job openings:

Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Reston, VA as of July 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $66,410 per year, or $31.9 per hour.

Call Center Manager

D-Rock Enterprises LLC

Manassas, VA • On-site

Full-time

Posted 23 days ago

Job description

Advantage Septic Service is seeking an experienced, results-driven Call Center Manager who has successfully led Nextar-trained call center withing the home services industry.

The ideal candidate brings 3-5 years of hands-on management experience, deep proficiency in Service Titan, and a comprehensive understanding of Nexstar processes, call scripts, and operational disciplines.

In this role, you will be responsible for driving call center performance, maximizing dispatch board efficiency, delivering

5-star customer experience and maintaining strong alignment with Operations leadership.

Key Responsibilities: 

Team Leadership & Performance Management

  • Lead & Coach: Manage, mentor, and hold the call center team accountable to high-performance standards through coaching, scorecards, and performance management.
  • Process Enforcement: Train and enforce Nexstar operational disciplines, including call scripts, booking standards, and customer experience expectations.
  • Customer Excellence: Ensure the delivery of consistent, 5-star customer experience on every interaction and handle escalated customer issues professionally and efficiently.
  • Metric Ownership: Drive and continuously improve key call center metrics, with a focus on conversion/booking rates and high-value call prioritization.

Dispatch, Capacity & Revenue Optimization

  • Dispatch Board Management: Actively manage and optimize the dispatch board (including the 3-day board) to maximize revenue, schedule density, profitability, and technician efficiency.
  • Capacity Planning: Balance emergency service calls, scheduled work, and technician productivity through proactive outbound calls to fill capacity.
  • Operations Alignment: Maintain continuous communication with Operations leadership to ensure alignment on capacity, daily priorities, and field needs.

Field Support & Operations Logistics

  • Technician Readiness: Set field technicians up for success by verifying they have all necessary job details, resources, and materials prior to arriving on-site.
  • Parts & Inventory Management: Order required parts and coordinate deliveries to support seamless field operations.

Required Qualifications & Experience

  • Nexstar Mastery: Demonstrated experience implementing and enforcing Nexstar processes, call scripts, and booking standards.
  • Industry Experience: 3–5 years of hands-on call center management experience within the home services industry (septic, plumbing, HVAC, electrical, or related trade).
  • Software Proficiency: Advanced, hands-on proficiency with ServiceTitan (dispatch, booking, capacity management).
  • Leadership & Communication: Strong interpersonal, problem-solving, and conflict-resolution skills with a proven track record of driving team accountability.