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Virtual Call Center Manager Jobs in Reston, VA (NOW HIRING)

Alphabe Insight

Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

Proficiency in using call center software and customer relationship management (CRM) tools. Competitive salary package Opportunities for professional growth and career advancement Collaborative and ...

New

Alphabe Insight Inc

Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

Proficiency in using call center software and customer relationship management (CRM) tools. Additional Information * Competitive salary package * Opportunities for professional growth and career ...

New

Alphabe Insight Inc

Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

Proficiency in using call center software and customer relationship management (CRM) tools. Additional Information * Competitive salary package * Opportunities for professional growth and career ...

Addison Group

Medical Call Center Specialist

Bethesda, MD · Remote

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Call Center Specialist (Medical Call Center) Location (city, state): Bethesda, MD * Onsite for ... managing a fast-paced workload Additional Details: * Contract role (open-ended) * Virtual interview ...

ARS-Rescue Rooter

Outbound Call Center Sales Manager

Springfield, VA · On-site

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking an experienced Outbound Call Center Sales Manager to lead and develop a high-performing team in Springfield, VA. This leader will oversee approximately 12-20 outbound representatives ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality support for ...

Acclaim Technical Services

Call Center Operator

Herndon, VA · On-site

$80K - $104K/yr

  • Medical

  • Retirement

  • PTO

... and manage incoming calls from a variety of sources. RESPONSIBILITIES Provide professional ... call center telephony and technology, data entry, and clerical processes Attention to detail is ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality support for ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality ...

ActioNet, Inc.

Call Center (Tier 1) Manager

Rockville, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality ...

ActioNet, Inc.

Call Center (Tier 1) Manager

Rockville, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality ...

ActioNet, Inc.

Call Center (Tier 1) Manager

Rockville, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality ...

Alphabe Insight

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Call Center Agent Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent ... Ability to manage multiple tasks and priorities effectively. * Reliable, punctual, and willing to ...

Zimmerman Associates

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital ...

Zimmerman Associates, Inc.

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital ...

Acclaim Technical Services

Call Center Operator

Chantilly, VA · On-site

$80K - $104K/yr

  • Medical

  • Retirement

  • PTO

... and manage incoming calls from a variety of sources. RESPONSIBILITIES Provide professional ... call center telephony and technology, data entry, and clerical processes Attention to detail is ...

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Showing results 21-40

All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Reston, VA

Virtual Call Center Manager information

See Reston, VA salary details

$30.7K

$66.4K

$113.9K

How much do virtual call center manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for virtual call center manager in Reston, VA is $66,410.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $78,000.00 per year, depending on experience, location, and employer.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What are popular job titles related to Virtual Call Center Manager jobs in Reston, VA?

For Virtual Call Center Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Reston, VA look for?

The top searched job categories for Virtual Call Center Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Virtual Call Center Manager jobs?

Cities near Reston, VA with the most Virtual Call Center Manager job openings:

Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Reston, VA as of July 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $66,410 per year, or $31.9 per hour.

Call Center Representative

Alphabe Insight

Washington, DC • On-site

$18 - $22.75/hr

Other

Posted 3 days ago

New

Job description

Call Center Representative

We are seeking a dedicated and customer-focused Call Center Representative to join our dynamic team. In this role, you will serve as the frontline of communication between our company and our valued customers, providing exceptional service and support. The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and the ability to handle a high volume of calls in a fast-paced environment.

Responsibilities:

  • Answer incoming calls promptly and professionally.
  • Provide accurate information and solutions to customer inquiries.
  • Resolve customer complaints and escalate issues when necessary.
  • Document all call details and customer interactions in the system.
  • Assist customers with product or service orders and payments.

Requirements:

  • High school diploma or equivalent; bachelor's degree is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle stressful situations with patience and professionalism.
  • Proficiency in using call center software and customer relationship management (CRM) tools.

Competitive salary package

Opportunities for professional growth and career advancement

Collaborative and innovative work environment

Skill development through hands-on experience and mentorship

Exposure to diverse projects and industry-leading clients

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