ZipRecruiter

Log In

1

Virtual Call Center Manager Jobs in Reston, VA (NOW HIRING)

Addison Group

Medical Call Center Specialist

Bethesda, MD · On-site

$18 - $20/hr

Call Center Specialist (Medical Call Center) Location (city, state): Bethesda, MD * Onsite for ... managing a fast-paced workload Additional Details: * Contract role (open-ended) * Virtual interview ...

Zimmerman Associates

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Call Center Agent Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the ...

Ortho Bethesda

Call Center Representative

Bethesda, MD

$19.84 - $21.52/hr

Call Center / Patient Access Representative Who we are: Aligned Orthopedic Partners is a well ... Understand when to escalate a call to Physicians/Supervisors/Managers/Medical Assistants * Other ...

Ortho Bethesda

Call Center Representative

Bethesda, MD · On-site

$19.84 - $21.52/hr

Call Center / Patient Access Representative Who we are: Aligned Orthopedic Partners is a well ... Understand when to escalate a call to Physicians/Supervisors/Managers/Medical Assistants * Other ...

Zimmerman Associates, Inc.

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital ...

latitude

Call Center Representative

Rockville, MD

$16.25 - $20.50/hr

Qualifications * 1+ year of call center or high-volume phone experience required. * Strong customer ... Ability to manage multiple tasks while maintaining a positive, service-oriented attitude. * Strong ...

Latitude Inc

Call Center Representative

Rockville, MD

$16.25 - $20.50/hr

Qualifications 1+ year of call center or high-volume phone experience required . Strong customer ... Ability to manage multiple tasks while maintaining a positive, service-oriented attitude. Strong ...

AFCO LLC

Call Center Operator - All Shifts

Bethesda, MD · On-site

$23/hr

... management, serving as the first line of support, hospital staff support, and help desk · Serves ... call center-specific technologies. · Ability to adjust to different situations, customer needs ...

next page

Showing results 1-20

All JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Reston, VA

Virtual Call Center Manager information

See Reston, VA salary details

$30.7K

$66.4K

$113.9K

How much do virtual call center manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for virtual call center manager in Reston, VA is $66,410.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $78,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Virtual Call Center Managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a Virtual Call Center Manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are popular job titles related to Virtual Call Center Manager jobs in Reston, VA? For Virtual Call Center Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Reston, VA look for? The top searched job categories for Virtual Call Center Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Virtual Call Center Manager jobs? Cities near Reston, VA with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Reston, VA as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 70% Full Time, 26% Part Time, and 1% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $66,410 per year, or $31.9 per hour.

Call Center Representative

Aligned Orthopedic Partners

Bethesda, MD

$19.84 - $21.52/hr

Other

Medical, Dental, Retirement, PTO

Posted yesterday

Job description

Description

Title: Call Center / Patient Access Representative


Who we are:

Aligned Orthopedic Partners is a well-respected private orthopedic team comprised of highly trained, board-certified orthopedic surgeons devoted to delivering patients with the highest orthopedic care possible. Our commitment to finding the best solutions for individual needs sets us apart from the competition. We take pride in providing exceptional care while remaining friendly, courteous, and efficient. Aligned Orthopedic Partners is recruiting for an experienced Call Center / Patient Access Representative to join our office in Bethesda, MD.


As a Call Center Representative, you will facilitate optimal patient access and maximize the accuracy of data entry for scheduling and clinical messaging. You will be the liaison for patients and the physician office and provide exceptional customer service to our patients.


What you will do:

  • Answer telephone promptly and in a polite and professional manner.
  • Obtain and enter accurate demographic information into our database/system
  • Schedule appointments and give complete and thorough instructions to the caller on items to bring to the appointment and what to expect
  • Direct patient on how to use intake system for New Patient intake forms prior to appointment
  • Remind caller of cancellation/no-show policy.
  • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
  • Understand when to escalate a call to Physicians/Supervisors/Managers/Medical Assistants
  • Other job-related duties as assigned


We'd love to hear from you if you:

  • Have at least 1 year of customer service or experience in a clinical environment
  • Completed High School or GED, Associates Degree or related healthcare certification is preferred.
  • Are reliable and extremely trustworthy with a background in maintaining confidential information
  • Feel comfortable utilizing Microsoft Office Suite or related programs
  • Can speak, read, and write in English and/or Spanish
  • Exemplify excellent organizational skills and have attention to detail


What we offer:

We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, employer-paid short-term and long-term disability coverage, a matching 401K program, generous paid time off, and an environment that celebrates continuous learning and development.



Equal Opportunity Employer

Aligned Orthopedic Partners is an equal-opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.

Apply