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Virtual Call Center Manager Jobs in Reston, VA (NOW HIRING)

CABA CONTRACTORS INC

Call center Representative

Washington, DC · On-site

$18 - $22.50/hr

As a Call Center Customer Service Representative (Technical Support), you will play a pivotal role ... Proven track record in management * Enthusiastic and personable, with the ability to adapt and ...

CABA CONTRACTORS INC

Call center Representative

Washington, DC · On-site

$18 - $22.50/hr

As a Call Center Customer Service Representative (Technical Support), you will play a pivotal role ... Proven track record in management * Enthusiastic and personable, with the ability to adapt and ...

MedVanta

Medical Call Center Representative

Bethesda, MD · Hybrid

$18 - $20/hr

Our encouraging and empowering management style makes MedVanta a great place to further grow your knowledge while building a team driven path to success. The Musculoskeletal Urgent Care Call Center ...

F.H. Furr

Sales Call Center Supervisor

Manassas, VA · On-site

$55K - $80K/yr

Manassas, VA (Full-Time) Are you ready to lead a dynamic team in a high-energy Sales Call Center, where every appointment set paves the way for exceptional customer experiences? Look no further. Apex ...

F.H. Furr

Sales Call Center Supervisor

Manassas, VA · On-site

$80K/yr

Manassas, VA (Full-Time) Are you ready to lead a dynamic team in a high-energy Sales Call Center, where every appointment set paves the way for exceptional customer experiences? Look no further. Apex ...

F.H. Furr

Sales Call Center Supervisor

Manassas, VA · On-site

$55K - $80K/yr

Manassas, VA (Full-Time) Are you ready to lead a dynamic team in a high-energy Sales Call Center, where every appointment set paves the way for exceptional customer experiences? Look no further. Apex ...

ITCON Services

Call Center Staff

Vienna, VA

Call Center Staff ITCON Services is seeking to hire a motivated and knowledgeable Call Center Staff ... A minimum of one year experience in triage, care management, motivational interviewing, and crisis ...

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

Our encouraging and empowering management style makes MedVanta a great place to further grow your knowledge while building a team driven path to success. The Musculoskeletal Urgent Care Call Center ...

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

Our encouraging and empowering management style makes MedVanta a great place to further grow your knowledge while building a team driven path to success. The Musculoskeletal Urgent Care Call Center ...

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All JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Reston, VA

Virtual Call Center Manager information

See Reston, VA salary details

$30.7K

$66.4K

$113.9K

How much do virtual call center manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for virtual call center manager in Reston, VA is $66,410.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $78,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Virtual Call Center Managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a Virtual Call Center Manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are popular job titles related to Virtual Call Center Manager jobs in Reston, VA? For Virtual Call Center Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Reston, VA look for? The top searched job categories for Virtual Call Center Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Virtual Call Center Manager jobs? Cities near Reston, VA with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Reston, VA as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 70% Full Time, 26% Part Time, and 1% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $66,410 per year, or $31.9 per hour.

Call center Representative

CABA CONTRACTORS INC

Washington, DC • On-site

$18 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Job description

Company Description
Caba Contractors, Inc.is family owned and operated company, dedicated to serve our community. We have a lot of experience on the construction field and we are ready to help you with your next project.The skills of our people on every single trade make us proud of our work and therefore we can easily warranty every single job.At, Caba Contractors, Inc. Our ultimate goal is to help every customer to achieve their dream project, by providing an excellent service from the beginning to the end.
Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver you the best service in the industry
Job Description
At Caba Contractors,Inc we connect people to the things they love. Now we'd like to connect with you. Caba Contractors,Inc is looking for customer focused individuals to join our team and be the voice of our brand. As a Call Center Customer Service Representative (Technical Support), you will play a pivotal role in the continued stability and growth of our organization by living our motto: Serve, Solve and Sell.
Qualifications
Qualifications to include a minimum of:
  • Advanced computer skills in Word, Excel, Power Point, Outlook and electronic mail functions.
  • Well-organized and reliable
  • Strong computer skills and be able to navigate through multiple screens.
  • Understanding of Google and Google Apps (gmail, calendar, drive, etc.)
  • Able to adeptly communicate across all forms of media (telephone, email, text, face to face, etc)
  • Strong desire to be first in customer service
  • Proven track record in management
  • Enthusiastic and personable, with the ability to adapt and thrive in constant change.
  • Professionalism and tact in all forms of communication; texting, email and phone interactions
  • Dependable, reliable and consistent work quality
  • Keen aptitude for helping customers and a customer experience focus.

Additional Information
401K, Dental, Life, Medical, Vision

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