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Call Center Manager Jobs in Reston, VA (NOW HIRING)

Alphabe Insight Inc

Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

Proficiency in using call center software and customer relationship management (CRM) tools. Additional Information * Competitive salary package * Opportunities for professional growth and career ...

New

HealthWorks

Call Center

Leesburg, VA · On-site

$19/hr

Call Center We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin ...

Alphabe Insight Inc

Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

Proficiency in using call center software and customer relationship management (CRM) tools. Additional Information * Competitive salary package * Opportunities for professional growth and career ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD

Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality support for ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Description Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality support for ...

Alphabe Insight

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Call Center Agent Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent ... Ability to manage multiple tasks and priorities effectively. * Reliable, punctual, and willing to ...

Zimmerman Associates

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital ...

Zimmerman Associates, Inc.

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital ...

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Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Reston, VA

Call Center Manager information

See Reston, VA salary details

$30.7K

$66.4K

$113.9K

How much do call center manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call center manager in Reston, VA is $66,410.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $78,000.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Reston, VA?

The most popular types of Call Center jobs in Reston, VA are:

What are popular job titles related to Call Center Manager jobs in Reston, VA?

For Call Center Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Reston, VA look for?

The top searched job categories for Call Center Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Call Center Manager jobs?

Cities near Reston, VA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Reston, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $66,410 per year, or $31.9 per hour.

Call Center Representative

Alphabe Insight Inc

Washington, DC • On-site

$18 - $22.75/hr

Other

Posted 2 days ago

New

Job description

Company Description
At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand.
Job Description
Job Description: We are seeking a dedicated and customer-focused Call Center Representative to join our dynamic team. In this role, you will serve as the frontline of communication between our company and our valued customers, providing exceptional service and support. The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and the ability to handle a high volume of calls in a fast-paced environment.
Responsibilities:
  • Answer incoming calls promptly and professionally.
  • Provide accurate information and solutions to customer inquiries.
  • Resolve customer complaints and escalate issues when necessary.
  • Document all call details and customer interactions in the system.
  • Assist customers with product or service orders and payments.
Qualifications
Requirements
  • High school diploma or equivalent; bachelor's degree is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle stressful situations with patience and professionalism.
  • Proficiency in using call center software and customer relationship management (CRM) tools.
Additional Information
  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Collaborative and innovative work environment
  • Skill development through hands-on experience and mentorship
  • Exposure to diverse projects and industry-leading clients

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