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Call Center Manager Jobs in Reston, VA (NOW HIRING)

Sparkbit 360

Call Center Representative

Washington, DC

$16 - $26/hr

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic customer ... Proficient with computer systems and customer relationship management software * What We Offer:

ASCENSUS

Call Center Representative

Washington, DC · Remote

$19/hr

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and ... This step accelerates the interview process, moving qualified candidates to hiring manager ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality support for ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality support for ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Description Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality ...

Zimmerman Associates, Inc.

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital ...

Nonprofit Healthcare Management

Be Seen First

Call Center Representative

Rockville, MD · On-site

$24 - $30/hr

Collaborate with internal teams and vendors to resolve issues efficiently Requirements: * 1+ year of previous call center experience * Strong communication and problem-solving skills * Ability to ...

Renuity

Call Center Representative

Landover, MD · On-site

$16 - $20/hr

Call Center Representative - $50,000-$80,000! Landover, MD Closet America , a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful ...

Renuity

Call Center Representative

Landover, MD · On-site

$16 - $20/hr

Call Center Representative - $50,000-$80,000! Landover, MD Closet America , a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful ...

AFCO LLC

Call Center Operator - All Shifts

Bethesda, MD · On-site

$23/hr

... management, serving as the first line of support, hospital staff support, and help desk · Serves ... call center-specific technologies. · Ability to adjust to different situations, customer needs ...

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Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Reston, VA

Call Center Manager information

See Reston, VA salary details

$30.7K

$66.4K

$113.9K

How much do call center manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call center manager in Reston, VA is $66,410.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $78,000.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Reston, VA?

The most popular types of Call Center jobs in Reston, VA are:

What are popular job titles related to Call Center Manager jobs in Reston, VA?

For Call Center Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Reston, VA look for?

The top searched job categories for Call Center Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Call Center Manager jobs?

Cities near Reston, VA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Reston, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $66,410 per year, or $31.9 per hour.

Call Center Representative

Sparkbit 360

Washington, DC

$16 - $26/hr

Full-time

Posted 4 days ago

Job description

  • Job Description
  • Position Overview:

    We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic customer service team. In this role, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring a positive experience with every interaction. The ideal candidate will have excellent communication skills, a friendly and professional demeanor, and the ability to handle a variety of inquiries efficiently and effectively.

  • Responsibilities:
        • Handle inbound and outbound customer calls in a professional and timely manner
        • Address customer inquiries and provide accurate information about products and services
        • Resolve customer complaints and issues efficiently to ensure satisfaction
        • Document and update customer information in the database accurately
        • Follow company protocols and guidelines during all customer interactions
    Qualifications:
        • Excellent verbal and written communication skills
        • Strong problem-solving abilities and attention to detail
        • Previous experience in a customer service or call center role preferred
        • Ability to handle high call volumes while maintaining professionalism
        • Proficient with computer systems and customer relationship management software

    What We Offer:

    • Competitive pay
    • Opportunities for advancement
    • Professional development and training
    • Supportive and collaborative team environment
    • Travel opportunities (if applicable)