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Call Center Manager Jobs in Reston, VA (NOW HIRING)

Ortho Bethesda

Call Center Representative

Bethesda, MD · On-site

$19.84 - $21.52/hr

Call Center / Patient Access Representative Who we are: Aligned Orthopedic Partners is a well ... Understand when to escalate a call to Physicians/Supervisors/Managers/Medical Assistants * Other ...

Zimmerman Associates, Inc.

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital ...

latitude

Call Center Representative

Rockville, MD · On-site

$16.25 - $20.50/hr

Qualifications * 1+ year of call center or high-volume phone experience required. * Strong customer ... Ability to manage multiple tasks while maintaining a positive, service-oriented attitude. * Strong ...

Latitude Inc

Call Center Representative

Rockville, MD

$16.25 - $20.50/hr

Qualifications 1+ year of call center or high-volume phone experience required . Strong customer ... Ability to manage multiple tasks while maintaining a positive, service-oriented attitude. Strong ...

Prism Vision Group

Call Center Coordinator

Greenbelt, MD · On-site

$18 - $33.08/hr

Compensation Range: $18-$33.08/hr (Dependent on Experience) The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and ...

The Midtown Group

Be Seen First

Call Center Representative

Washington, DC · On-site

$24.28/hr

The call center is open from 8am to 6pm so you must be available for any shift during those times. All equipment is provided. Essential Duties and Responsibilities: * Answer incoming calls from ...

AFCO LLC

Call Center Operator - All Shifts

Bethesda, MD · On-site

$23/hr

... management, serving as the first line of support, hospital staff support, and help desk · Serves ... call center-specific technologies. · Ability to adjust to different situations, customer needs ...

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Call Center Manager information

See Reston, VA salary details

$30.7K

$66.4K

$113.9K

How much do call center manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for call center manager in Reston, VA is $66,410.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $78,000.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Reston, VA? The most popular types of Call Center jobs in Reston, VA are:
What are popular job titles related to Call Center Manager jobs in Reston, VA? For Call Center Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Reston, VA look for? The top searched job categories for Call Center Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Call Center Manager jobs? Cities near Reston, VA with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Reston, VA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $66,410 per year, or $31.9 per hour.

Call Center Representative

Ortho Bethesda

Bethesda, MD • On-site

$19.84 - $21.52/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 2 days ago

Job description

Description:

Title: Call Center / Patient Access Representative


Who we are:

Aligned Orthopedic Partners is a well-respected private orthopedic team comprised of highly trained, board-certified orthopedic surgeons devoted to delivering patients with the highest orthopedic care possible. Our commitment to finding the best solutions for individual needs sets us apart from the competition. We take pride in providing exceptional care while remaining friendly, courteous, and efficient. Aligned Orthopedic Partners is recruiting for an experienced Call Center / Patient Access Representative to join our office in Bethesda, MD.


As a Call Center Representative, you will facilitate optimal patient access and maximize the accuracy of data entry for scheduling and clinical messaging. You will be the liaison for patients and the physician office and provide exceptional customer service to our patients.


What you will do:

  • Answer telephone promptly and in a polite and professional manner.
  • Obtain and enter accurate demographic information into our database/system
  • Schedule appointments and give complete and thorough instructions to the caller on items to bring to the appointment and what to expect
  • Direct patient on how to use intake system for New Patient intake forms prior to appointment
  • Remind caller of cancellation/no-show policy.
  • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
  • Understand when to escalate a call to Physicians/Supervisors/Managers/Medical Assistants
  • Other job-related duties as assigned


We’d love to hear from you if you:

  • Have at least 1 year of customer service or experience in a clinical environment
  • Completed High School or GED, Associates Degree or related healthcare certification is preferred.
  • Are reliable and extremely trustworthy with a background in maintaining confidential information
  • Feel comfortable utilizing Microsoft Office Suite or related programs
  • Can speak, read, and write in English and/or Spanish
  • Exemplify excellent organizational skills and have attention to detail


What we offer:

We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, employer-paid short-term and long-term disability coverage, a matching 401K program, generous paid time off, and an environment that celebrates continuous learning and development.



Equal Opportunity Employer

Aligned Orthopedic Partners is an equal-opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.

Requirements: