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Call Center Manager Jobs in Puerto Rico (NOW HIRING)

Adecco

Técnico de Farmacia - Call Center

San Juan, PR · On-site

$14.75/hr

¡Estamos contratando Técnico de Farmacia - Call Center! ¿Eres Técnico de Farmacia licenciado y buscas una oportunidad en un ambiente dinámico? ¡Esta posición es para ti! Responsabilidades:

Bella Group

Call Center BDC - Servicio

Catano, PR

$15.25 - $19.50/hr

Te gusta hablar con las personas, manejar objeciones y convertir cada llamada en una oportunidad? Unete al equipo de BDC de la empresa lider en la industria automotriz de Puerto Rico. Bella Group es ...

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Call Center Manager information

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Puerto Rico?

The most popular types of Call Center jobs in Puerto Rico are:

What are popular job titles related to Call Center Manager jobs in Puerto Rico?

For Call Center Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Puerto Rico look for?

The top searched job categories for Call Center Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Call Center Manager jobs?

Cities in Puerto Rico with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution.

Técnico de Farmacia - Call Center

Adecco

San Juan, PR • On-site

$14.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

¡Estamos contratando Técnico de Farmacia – Call Center!

¿Eres Técnico de Farmacia licenciado y buscas una oportunidad en un ambiente dinámico? ¡Esta posición es para ti!

Responsabilidades:

  • Atender llamadas relacionadas a servicios de farmacia

  • Orientar a pacientes sobre medicamentos y procesos

  • Manejar información en sistemas

  • Brindar un excelente servicio al cliente

Requisitos:

  • Licencia vigente de Técnico de Farmacia

  • Experiencia en farmacia (preferible)

  • Disponibilidad para trabajar en centro de llamadas

  • Buenas destrezas de comunicación

  • Conocimiento de computadoras

Salario: $14.75 por hora

Horario: Lunes a sábado (sábados alternos), turnos rotativos entre 7:00 a.m. – 7:00 p.m.


Pay Details: $14.75 per hour
Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance