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Call Center Manager Jobs in Puerto Rico (NOW HIRING)

Liberty Latin America Communications, Inc.

PR

Educate agents in the accurate sales flow, how to best manage customer objections; call back ... Call Center environment. Supervisory experience is preferred. Other Qualifications: * Good ...

Alivia Health

Patient Service Manager

Guaynabo, PR · On-site

The position provides direct leadership to 3 supervisory roles: the Call Center Supervisors and the Registry Supervisor. Through these direct reports, the Patient Services Manager oversees teams ...

Alivia Health

Patient Service Manager

Guaynabo, PR · On-site

The position provides direct leadership to 3 supervisory roles: the Call Center Supervisors and the Registry Supervisor. Through these direct reports, the Patient Services Manager oversees teams ...

Alivia Health

Patient Service Manager

Guaynabo, PR · On-site

$85 - $110/hr

The position provides direct leadership to 3 supervisory roles: the Call Center Supervisors and the Registry Supervisor. Through these direct reports, the Patient Services Manager oversees teams ...

Adecco

Representante de Servicio

San Juan, PR · On-site

$10.50/hr

¡Estamos contratando Representantes de Call Center! ¿Te apasiona el servicio al cliente y tienes excelentes destrezas de comunicación? ¡Esta oportunidad es para ti! Responsabilidades: * Atender ...

TPIS

Workforce Management Director

San Juan, PR · On-site

$70 - $80/hr

Workforce Management Director FULL TIME San Juan, PR, PR 24 days ago Requisition ID: 2155 Salary ... Partner with call center leaders and cross-functional teams to strengthen service delivery and ...

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Call Center Manager information

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Puerto Rico?

The most popular types of Call Center jobs in Puerto Rico are:

What are popular job titles related to Call Center Manager jobs in Puerto Rico?

For Call Center Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Puerto Rico look for?

The top searched job categories for Call Center Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Call Center Manager jobs?

Cities in Puerto Rico with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution.

Supervisory Tax Analyst

Criminal Investigation & Law Enforcement | IRS Careers

Guaynabo, PR • On-site

$125K/yr

Full-time

Re-posted 23 days ago

Internal Revenue Service rating

7.4

Company rating: 7.4 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

159th of 297 rated public sector bodies

Job description

WHAT IS TAXPAYER SERVICES?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
  • Position(s) are to be filled in following area(s):
    • TS - CAS-Customer Account Services
REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILSQualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement.
SPECIALIZED EXPERIENCE: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include:

  • Leading and supervising employees in a call center or customer contact environment while ensuring the delivery of quality customer service and achieving organizational performance goals.
  • Planning and directing daily operations; assigning and monitoring workloads; coaching, mentoring, and developing employees; conducting performance evaluations; and addressing employee relations issues.
  • Analyzing call center performance metrics, identifying trends, implementing process improvements to increase efficiency and customer satisfaction, and ensuring compliance with organizational policies, quality standards, and service level agreements.
  • Developing, implementing, and monitoring policies, procedures, and internal processes related to call center operations.
  • Managing projects or programs by establishing short- and long-term goals, identifying resource requirements, monitoring progress, and evaluating program effectiveness.
  • Coordinating with executive leadership, program managers, contractors, and external stakeholders to negotiate program or project requirements, resolve operational issues, and support organizational objectives.
  • Implementing process improvements that enhanced productivity, operational efficiency, accuracy, and customer service outcomes.
  • Completing administrative and personnel-related duties using automated management systems such as HRConnect, SETR, ITM, or similar systems.

AND
You must also meet the following requirement(s):

  • TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

For more information on qualifications please refer to OPM's Qualifications Standards.
Go to Understanding the IRS Paybands for GS/IR conversion.

Education:A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).Employment Type: OTHER

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