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Call Center Manager Jobs in Puerto Rico (NOW HIRING)

BCU

Spec, Call Center Service Delivery

Anasco, PR · On-site

$15.25 - $19.75/hr

We are looking for professional individuals to service our members in our fast-paced call center ... Build strong internal partnerships with management and peers in contributing to a productive and ...

prometric

Test Center Administrator (PT)

Guaynabo, PR

$13.25 - $16/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Guaynabo, PR TEST CENTER ADDRESS: Metro ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Guaynabo, PR

$13.25 - $16/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Guaynabo, PR TEST CENTER ADDRESS: Metro ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Guaynabo, PR

$13.25 - $16/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Guaynabo, PR TEST CENTER ADDRESS: Metro ... Minimum of one year of customer service experience required, in person (call center, retail ...

Liberty Latin America Communications, Inc.

PR

$14.75 - $19/hr

For the invalids cases those will be resolved at the Customer Center level and feedback will be sent to CC Managers to avoid recurrence. * Handle, assist and call out third party Business ...

Firma de Reclutamiento en PR

$12.70/hr

High level of organization, time management, and attention to detail. * Available to work rotating schedules 7 days a week between 7:00am and 11:00pm. Equal Employment Opportunity Employer.

Firma de Reclutamiento en PR

$12.70/hr

High level of organization, time management, and attention to detail. * Available to work rotating schedules 7 days a week between 7:00am and 11:00pm. Equal Employment Opportunity Employer.

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Call Center Manager information

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Puerto Rico? The most popular types of Call Center jobs in Puerto Rico are:
What are popular job titles related to Call Center Manager jobs in Puerto Rico? For Call Center Manager jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Puerto Rico look for? The top searched job categories for Call Center Manager jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Call Center Manager jobs? Cities in Puerto Rico with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Puerto Rico as of May 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Call Center Representative | Full-Time | $13/hr

Easy Mile Fitness

San Juan, PR • On-site

$13/hr

Full-time

Posted 19 days ago

Job description

Company Overview
Easy Mile Fitness is a multi-unit franchisee of Planet Fitness health clubs located throughout the Southeast, owning & operating +50 Planet Fitness clubs in Florida, Georgia, South Carolina, Puerto Rico and Canada. At EMF we look to live out our mission statement:
"To create and serve our communities by enriching lives through passionate team members who embody Planet Fitness values"
With more than 2,600 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone®.
General Responsibilities:
The Collection Officer will be responsible for outstanding member accounts, resolving member inquiries about their invoice history, decrease delinquency accounts and collecting member payments. They will also oversee the authentication of the members for the Optum and Tivity Health program. We are looking for an enthusiastic professional that is detail oriented and enjoys working directly with customer service while maintaining a great relationship with our members. This position will directly report to the Accounts Payable Specialist and the Financial Controller.
Duties & Responsibilities
  • Member Service:
    • Contact members in regards to their billing problems and outstanding accounts.
    • Answer phones in a friendly manner and assist members with a variety of questions.
    • Provide all necessary information for member account optimization.
    • Support members with their account updates.
    • Surveil Member calls, accounts adjustments, waived fees and/or dues for members from clubs across Puerto Rico, Florida, Georgia, South Carolina and Oregon.

  • Finance:
    • Identify issues attributing to account delinquency and discuss them with management.
    • Uphold the record keeping of delinquent accounts.
    • Accountable for reducing and resolving delinquency for assigned clubs and rescuing members from delinquency, applying good customer service in a timely manner.
    • Collect customer payments and billing information changes in accordance with payment due dates.
    • Effective management of ABC Ignite Reports.
    • Meet specific Goals defined by the Finance department.
    • Complete the Collection Update using the Past Due Member Detail Reports and download EFT Returns.
    • Perform other assigned tasks and duties necessary to support the Finance Department.

Qualifications/Requirements
  • Outstanding communication and interpersonal skills.
  • Ability to meet departmental standards with regard to quality, efficiency, initiative and work collaboratively within the finance department
  • Bilingual (Spanish and English) verbal and written required.
  • Strong phone and verbal communication skills along with active listening and problem solving.
  • Experience with ABC Ignite preferred.
  • Experience in Call Center preferred.
  • Proficient with Microsoft Office applications (Microsoft Word, Microsoft Excel)
  • A High School Diploma or Equivalent required.
  • Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

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