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Call Center Director Jobs in Colorado (NOW HIRING)

Bloom Healthcare

Call Center Receptionist

Lakewood, CO · On-site

Call Center Receptionist Location: 12600 W Colfax Ave Suite B-200, Lakewood, CO 80215 About Bloom ... Answer multi-line telephone and direct calls to appropriate personnel and take accurate messages.

First Southwest Bank

Call Center Agent

Alamosa, CO

$13.50 - $17.75/hr

No director, officer, employee, or agent who reports a suspicious transaction under the requirements of the BSA may notify any person involved in the transaction that the transaction has been ...

Infojini Inc

Helpdesk Support/ Call Center

Denver, CO · On-site

$18 - $23.25/hr

Direct Client Duties: Primary Responsibilities include the following: o Answer incoming calls ... call center o Strong phone and verbal communication skills along with active listening skills o ...

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All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Colorado

Call Center Director information

See Colorado salary details

$46.3K

$108.3K

$168.2K

How much do call center director jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call center director in Colorado is $108,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,000.00 and $126,200.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Colorado?

The most popular types of Call Center jobs in Colorado are:

What are popular job titles related to Call Center Director jobs in Colorado?

For Call Center Director jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Colorado look for?

The top searched job categories for Call Center Director jobs in Colorado are:

What cities in Colorado are hiring for Call Center Director jobs?

Cities in Colorado with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Colorado as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $108,318 per year, or $52.1 per hour.

Call Center Receptionist

Bloom Healthcare

Lakewood, CO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Key responsibilities

  • Answer multi-line telephone calls, direct them to appropriate personnel, and take accurate messages.

  • Provide excellent internal and external customer service to create a positive experience for patients.

  • Use an EMR to look up patients and verify their identity.

Job description

Job Title: Call Center Receptionist
Location: 12600 W Colfax Ave Suite B-200, Lakewood, CO 80215 
About Bloom: 
Bloom Healthcare is a pioneering and employee-owned primary care and hospice practice at the forefront of transforming healthcare delivery for vulnerable patients. We bring high-touch, innovative medicine to those living at home with chronic conditions. Bloom’s model of care is proven to provide exceptional care to the homebound population, and Bloom Healthcare has generated outstanding quality results in CMS Innovation Center models compared to our peers.
 
At Bloom Healthcare, we believe in creating an environment that fosters growth, collaboration, and a shared sense of purpose. Bloom Healthcare has been voted the "Top Workplace" for seven consecutive years. This honor reflects our unwavering commitment to our employees. By nurturing a work culture that puts our team first, we empower them to put our patients first.
 
By joining the Bloom Healthcare family, you're not only embarking on a rewarding career journey but also becoming a part of a community that genuinely cares about you. We thrive together, supporting one another, and making a significant impact in the lives of our patients. Become a part of our success story and experience firsthand why we're consistently voted the best place to work.

Receptionist Responsibilities:

  • Answer multi-line telephone and direct calls to appropriate personnel and take accurate messages.
  • Provide excellent internal and external customer service. Create a positive experience for patients through professional and courteous behavior.
  • Maintain knowledge of Bloom's departments and daily schedules.
  • Use an EMR to look up patients and verify identity
  • Respect diversity in the workplace.
  • Assist with some administrative tasks
  • Work in a fast paced environment

Receptionist Knowledge/Skills/Abilities:

  • Excellent phone/customer service skills
  • Ability to multi-task at a very high level
  • Strong computer skills
  • Strong problem-solving abilities
  • Familiarity with EMR software a plus (eCW preferred)

Work Perks:

  • 100% covered employee Health, Dental and Vision insurance
  • 401K
  • Employer paid Basic Life and AD&D policies
  • 2 weeks PTO & 7 paid holidays

Bloom Healthcare is an Employee owned and operated Company. Come be a part of a young and energetic organization looking to transform the way that healthcare is delivered!

Mission Statement:

Our mission is simple: to empower our patients, their loved ones, and our community by bringing individualized, compassionate care home.

Pay: $20.00- $23.00 per hour

Bloom Healthcare only contacts through official channels using the @bloomhealthcare.com domain. We are aware of a fraudulent Gmail account impersonating our recruiting team and have reported it to Google.

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