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Call Center Agent Jobs in Alaska (NOW HIRING)

HYATT Hotels

Front Desk Agent

Anchorage, AK · On-site

$18 - $20/hr

Front Desk Agent Join the team at Alaska's premier boutique hotel as a Front Desk Agent! At The Wildbirch Hotel, you'll be the first point of contact for our guests, creating memorable experiences ...

Crestview Management, LLC

Front Desk Agent

Anchorage, AK · On-site

$16/hr

Marriott Anchorage Downtown The Front Desk Agent will be responsible for providing exceptional customer service to guests, checking them in and out of the hotel, answering phone calls and emails, and ...

Hilton Anchorage

Front Desk Agent

Anchorage, AK · On-site

$16.50/hr

The Front Desk Agent serves as the first point of contact for hotel guests, providing a welcoming, professional, and efficient check-in and check-out experience. This role is responsible for ...

Alaska Airlines

Customer Service Agent

Kotzebue, AK · On-site

$29.08/hr

Role Summary The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role ...

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All JobsCall Center Agent JobsCall Center Agent Jobs in Alaska

Call Center Agent information

See Alaska salary details

$11

$18

$26

How much do call center agent jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for call center agent in Alaska is $18.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs

What are popular job titles related to Call Center Agent jobs in Alaska?

For Call Center Agent jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Call Center Agent jobs in Alaska look for?

The top searched job categories for Call Center Agent jobs in Alaska are:

What are popular job titles related to Call Center Agent jobs in AK?

For Call Center Agent jobs in AK, the most frequently searched job titles are:

Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Alaska as of August 2026, with employment types broken down into 2% As Needed, 69% Full Time, 27% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,565 per year, or $18.5 per hour.

Dock Representative / Customer Service Representative SEASONAL

Cape Fox Corporation

Ketchikan, AK • On-site

$15/hr

Full-time

Re-posted 14 days ago

Job description

Job Title
Dock Representative / Customer Service Representative SEASONAL
Job Description
Cape Fox Tours (CFT) is seeking a friendly and customer service-oriented Dock Representative to greet and provide introductory tour information to the guests that arrive on cruise ships. This position offers an awesome opportunity to gain experience in tourism as it relates to the cruise line operations in Ketchikan, Alaska. CFT is willing to train the right candidates so long as they have great communication skills, are self-motivated, reliable and enjoy engaging with guests from all over the world.
This position is seasonal (April 15 - October 15). The hourly rate for this position has been established at $15.
The above rate represents the company's good faith and reasonable estimate of the possible compensation at the time of posting. This job will be posted until filled or withdrawn.
Duties Include:
  • Provide personable and friendly interaction with tour guests
  • Exhibit professional communication skills with cruise ship staff, partners, and guests
  • Possess knowledge of Company Policies and Procedures
  • Cheerfully share knowledge of local environment and cultural history, practices, and today's lifestyle
  • Act as company liaison to shore excursion staff, assisting with sales and logistics. This responsibility includes working with bus companies and ship staff to ensure that the passengers' special needs are met
  • Hold dock signs, direct and assist passenger movement between cruise ships and tour busses
  • Collect all tickets/vouchers as the passengers board motor coaches; process payments
  • Conduct settlement transactions with cruise line representatives and turn in settlements every day at the end of the shift
  • Assist with the distribution of promotional tour materials (brochures/rack cards)
  • Maintain periodic reports of passenger counts and daily sales
  • Work with drivers to assist passengers in the boarding process and brief passengers about their excursion details
  • Complete all related paperwork after each departure in an accurate, timely and consistent manner
  • Perform end of day procedures including restocking brochures, cleaning the area, turning off lights, and preparing tickets/stickers for the next day

Travel Requirements
0 - 10%
Job Requirements
  • High school diploma or equivalent is required
  • Experience in tourism or customer service is preferred
  • Physical stamina to perform work duties for several hours and in outdoor weather conditions
  • Ability to work under pressure, handle stress and deliver professional results
  • Flexibility to work long hours and weekends pending tour schedule
  • Must be able work with difficult customers/guests in a professional manner
  • Must understand U.S. currency
  • Must adhere to company policy on uniform and personal hygiene
  • Must have good communication skills and able to communicate information on cultural subject matter
  • Must have adequate knowledge of local environment and cultural history, practices, and lifestyle of today
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Cape Fox Corporation, its subsidiaries and affiliates provide equal employment opportunities to all persons and prohibit employment decisions on the basis of race, religion, color, creed, national origin, sex, age, disability, political affiliation, protected veteran status, or sexual orientation. Cape Fox Corporation, its subsidiaries and affiliates offer preference to Cape Fox Corporation shareholders, descendants, and other Native Americans pursuant to Public Law 100-241.
Category
Communications
Location
Ketchikan - Ketchikan, AK 99901 US (Primary)
Education
High School

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