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Csdm Jobs (NOW HIRING)

Alliant

Lead Product Manager ITSM/ITOM

Chicago, IL · On-site

$92K - $144K/yr

Own the design, maturity, and operational health of the CMDB and CSDM data model, ensuring configuration data is accurate, governed, and aligned to business services and technology assets. * Lead ...

DKMRBH Inc

ServiceNow Service Mapping Specialist

Bethesda, MD · On-site

$57.75 - $79.50/hr

Design, build, and maintain ServiceNow CMDB aligned with CSDM standards. * Configure and troubleshoot ServiceNow Discovery and Service Mapping for accurate CI relationships. * Develop and maintain ...

SysMind, LLC

Lead Business Analyst

Philadelphia, PA · On-site

Lead Business Analyst (CSDM/CMDB) - Lead Leads requirement gathering, stakeholder engagement, process design, and CSDM/CMDB strategy initiatives while ensuring alignment between business objectives ...

Acuity INC

ServiceNow Architect

Reston, VA · On-site

$74.25 - $93.50/hr

Design and guide implementation of CSDM-aligned CMDB architecture supporting service ownership, impact analysis, service mapping, and operational visibility. * Lead architecture across core platform ...

Martin Marietta

CMDB Developer

Raleigh, NC

$52.50 - $72.25/hr

Ensure CI data adheres to Common Service Data Model (CSDM) standards to support downstream service mapping and operational use cases * Validate CI ownership and support remediation of missing or ...

ICW Group

ServiceNow Developer IV

San Diego, CA · On-site

$57.25 - $78.75/hr

Data, CMDB & CSDM * Design, maintain, and enhance CMDB datasets and relationships. * Apply and extend CSDM (Common Service Data Model) best practices. * Troubleshoot and resolve CMDB and service ...

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All JobsCsdm Jobs

CSDM information

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$26

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How much do csdm jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for csdm in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What are some common challenges faced by a CSDM and how can they be addressed?

A CSDM often faces challenges such as managing high customer expectations, coordinating across multiple teams, and ensuring service quality remains consistent. Balancing the need for quick resolution with maintaining strong client relationships can be demanding. Proactive communication, robust process documentation, and regular feedback sessions with both clients and internal teams are effective strategies to overcome these challenges. Establishing clear service level agreements (SLAs) and leveraging performance metrics can also help maintain accountability and continuous improvement.

What are the key skills and qualifications needed to thrive as a CSDM?

To thrive as a Customer Success Data Manager, you need strong analytical skills, experience in customer success operations, and a background in data management or analytics, often supported by a degree in business, analytics, or a related field. Familiarity with CRM platforms (like Salesforce), customer success tools (such as Gainsight or Totango), and data visualization software (e.g., Tableau or Power BI) is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills enable effective interpretation of customer data, drive retention strategies, and ensure seamless collaboration between customer-facing teams and leadership.

What is a CSDM?

CSDM stands for Common Service Data Model, which is a framework designed by ServiceNow to standardize and organize data related to services, applications, and infrastructure within an organization. It provides a common set of terms and relationships to help organizations map their IT services, making it easier to manage and automate IT processes. CSDM is widely used to improve service management, enable better reporting, and support digital transformation initiatives by aligning IT services with business goals.
More about CSDM jobs
What cities are hiring for Csdm jobs? Cities with the most Csdm job openings:
What states have the most Csdm jobs? States with the most job openings for Csdm jobs include:
What job categories do people searching Csdm jobs look for? The top searched job categories for Csdm jobs are:
CSDM jobs near you
Infographic showing various Csdm job openings in the United States as of August 2026, with employment types broken down into 74% Full Time, 1% Temporary, and 25% Contract. Highlights an 76% Physical, 7% Hybrid, and 17% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

Technical Product Analyst

System One Holdings, LLC

Vienna, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 27 days ago

Job description

Job Title: Technical Product Analyst
Type: Contract
Work Model: Remote - offsite
Responsibilities
  • Maintain and enhance ServiceNow platform knowledge, including strong proficiency in CMDB tables and relationships among various CIs
  • Perform data ingestion and data integration to support service management processes
  • Apply ServiceNow CSDM knowledge/experience, focusing on Business Applications, Service Instances, Technology Management Services/Offerings, and Business Capabilities, establishing relationships among various CIs
  • Ensure IT data is structured according to CSDM standards
  • Manage CMDB data within ServiceNow, including CI lifecycle management, change management, and enforcement of policies
  • Develop health dashboards and identify stale or orphaned data in the CMDB
  • Support governance and compliance activities by collaborating with CI owners and auditors

Requirements
  • Experience with ServiceNow platform, especially CMDB and CSDM knowledge
  • Strong data ingestion and integration skills
  • Understanding of CI lifecycle management, change management, and policies enforcement
  • Experience with data governance, data quality, and establishing health dashboards in ServiceNow
  • Prior experience supporting governance and compliance activities
  • Excellent communication and collaboration skills

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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