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Csdm Jobs (NOW HIRING)

Fortegra

ServiceNow Engineer

Jacksonville, FL · On-site

$48.50 - $66.75/hr

Own the end-to-end architecture of the enterprise ServiceNow platform spanning ITSM, Business Continuity Management, Security Operations, CMDB, and CSDM across multiple locations. * Lead the design ...

Prophecy Technologies

ServiceNow CMDB Architect

Dallas, TX · On-site

$53.50 - $73.50/hr

We are seeking a highly skilled ServiceNow CMDB, Service Mapping, and CSDM Expert to manage the operational lifecycle, governance, and data quality of our enterprise Configuration Management Database.

Avcend

Systems Architect Director

Dallas, TX · On-site

$240K/yr

ITOM Architect to owner CMDB, Discovery, Service Mapping, Integrations, Data Quality, CSDM * Primary role objective and key deliverables (first 90 days): 2 Months long with possible extension The ...

Virtusa Corporation

Senior ServiceNow Developer

New York, NY · On-site

$59 - $81.25/hr

The ideal candidate will have deep expertise in platform development, integrations, CMDB, CSDM, and advanced scripting, capable of delivering scalable, optimized solutions in complex enterprise ...

Virtusa

Senior ServiceNow Developer

New York, NY · On-site

$59 - $81.25/hr

The ideal candidate will have deep expertise in platform development, integrations, CMDB, CSDM, and advanced scripting, capable of delivering scalable, optimized solutions in complex enterprise ...

Siri InfoSolutions Inc

SPM Developer

Charlotte, NC · On-site

$53.25 - $70.25/hr

Map and enforce CSDM standards across all modules and business services * Support the creation and execution of test cases for UAT, SIT, and production validation * Collaborate with architects ...

System One

Technical Product Analyst

Vienna, VA · Remote

Apply ServiceNow CSDM knowledge/experience, focusing on Business Applications, Service Instances, Technology Management Services/Offerings, and Business Capabilities, establishing relationships among ...

Virtusa

Senior ServiceNow Developer

New York, NY · On-site

$59 - $81.25/hr

The ideal candidate will have deep expertise in platform development, integrations, CMDB, CSDM, and advanced scripting, capable of delivering scalable, optimized solutions in complex enterprise ...

System One

Technical Product Analyst

Vienna, VA · Remote

Apply ServiceNow CSDM knowledge/experience, focusing on Business Applications, Service Instances, Technology Management Services/Offerings, and Business Capabilities, establishing relationships among ...

System One

Technical Product Analyst

Vienna, VA · Remote

Apply ServiceNow CSDM knowledge/experience, focusing on Business Applications, Service Instances, Technology Management Services/Offerings, and Business Capabilities, establishing relationships among ...

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Showing results 21-40

All JobsCsdm Jobs

CSDM information

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$8

$26

$61

How much do csdm jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for csdm in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What are some common challenges faced by a CSDM and how can they be addressed?

A CSDM often faces challenges such as managing high customer expectations, coordinating across multiple teams, and ensuring service quality remains consistent. Balancing the need for quick resolution with maintaining strong client relationships can be demanding. Proactive communication, robust process documentation, and regular feedback sessions with both clients and internal teams are effective strategies to overcome these challenges. Establishing clear service level agreements (SLAs) and leveraging performance metrics can also help maintain accountability and continuous improvement.

What are the key skills and qualifications needed to thrive as a CSDM?

To thrive as a Customer Success Data Manager, you need strong analytical skills, experience in customer success operations, and a background in data management or analytics, often supported by a degree in business, analytics, or a related field. Familiarity with CRM platforms (like Salesforce), customer success tools (such as Gainsight or Totango), and data visualization software (e.g., Tableau or Power BI) is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills enable effective interpretation of customer data, drive retention strategies, and ensure seamless collaboration between customer-facing teams and leadership.

What is a CSDM?

CSDM stands for Common Service Data Model, which is a framework designed by ServiceNow to standardize and organize data related to services, applications, and infrastructure within an organization. It provides a common set of terms and relationships to help organizations map their IT services, making it easier to manage and automate IT processes. CSDM is widely used to improve service management, enable better reporting, and support digital transformation initiatives by aligning IT services with business goals.
More about CSDM jobs
What cities are hiring for Csdm jobs? Cities with the most Csdm job openings:
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What job categories do people searching Csdm jobs look for? The top searched job categories for Csdm jobs are:
CSDM jobs near you
Infographic showing various Csdm job openings in the United States as of August 2026, with employment types broken down into 74% Full Time, 1% Temporary, and 25% Contract. Highlights an 76% Physical, 7% Hybrid, and 17% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

ServiceNow Engineer

Fortegra

Jacksonville, FL • On-site

$48.50 - $66.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 13 days ago

Job description

We are seeking a ServiceNow Engineering Leader to own and evolve our enterprise ServiceNow platforms spanning IT Service Management (ITSM), Business Continuity Management (BCM), Security Operations, CMDB, and CSDM. This role is designed for an engineering leader with deep platform, integration, and administration experience across the ServiceNow ecosystem. The environment is complex and operates at enterprise scale across multiple locations, with significant workflow customization and enterprise integrations that require strong engineering judgment alongside hands-on administration capability.
Key Responsibilities:
Platform Architecture & Engineering Ownership
  • Own the end-to-end architecture of the enterprise ServiceNow platform spanning ITSM, Business Continuity Management, Security Operations, CMDB, and CSDM across multiple locations.
  • Lead the design and evolution of workflows, data models, and automation across all modules, ensuring scalability, maintainability, and long-term platform health.
  • Establish and enforce engineering standards and architectural patterns across the platform, prioritizing out-of-the-box ServiceNow functionality, ITIL best practices, and platform standards while governing customization decisions to protect upgrade compatibility and maintain long-term platform health.

Platform Administration
  • Perform and oversee day-to-day administration across all supported modules including ITSM, BCM, Security Operations, CMDB, and CSDM.
  • Govern user access, roles, and entitlements across all locations in alignment with security and compliance requirements.

ITSM, BCM & Security Operations
  • Own ITSM as the enterprise standard for Incident, Problem, Change, Request, and Asset Management, driving ITIL-aligned workflows and service catalog adoption across all locations.
  • Own Security Operations including Security Incident Response, Vulnerability Response, and Threat Intelligence, ensuring consistent workflows and integration with enterprise security tooling across all locations.
  • Own the BCM platform including Business Impact Analysis and Business Continuity Planning, supporting enterprise resilience and disaster recovery across all locations while leveraging CMDB integration for real-time asset and dependency visibility.

CMDB & CSDM
  • Own the CMDB as the enterprise source of truth for configuration items, assets, and service dependencies across all locations.
  • Own the implementation and adoption of CSDM as the enterprise framework for organizing services, applications, and infrastructure, ensuring data quality supports ITSM, BCM, and Security Operations workflows.

Integration & Operational Excellence
  • Architect and own enterprise integrations connecting the ServiceNow platform to upstream and downstream enterprise systems.
  • Own the platform delivery lifecycle including environment strategy, release management, and deployment practices across a multi-location enterprise.
  • Ensure platform reliability, availability, and operational readiness at scale across all locations.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform
Required Qualifications:
  • 10+ years of platform or enterprise systems engineering experience with hands-on ServiceNow development and administration.
  • Proven experience across ServiceNow ITSM, BCM, and Security Operations including Security Incident Response, Vulnerability Response, and Threat Intelligence.
  • Demonstrated experience owning CMDB governance and CSDM implementation at enterprise scale.
  • Experience deploying and managing ServiceNow across multiple locations or business units.

Additional Information:
Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more
Recruitment Updates
Fortegra has recently been made aware of unauthorized communications regarding career opportunities by individuals not associated with Fortegra or our recruitment team. Fortegra will only contact you from the Fortegra domain address (@fortegra.com). If you receive a message from someone posing as a Fortegra recruiter via text message, WhatsApp, Telegram or other messaging platform, please report it as phishing and block the sender.
Please be aware of job fraud(s) - all correspondence emails regarding your candidacy will come from our Fortegra.com email address. Thank you.
Fortegra is not accepting unsolicited resumes from search firms for this position.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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