The Senior Service & Process Designer is responsible for leading business process reengineering, service design, and customer experience transformation initiatives that support large-scale digital ...
The Senior Service & Process Designer is responsible for leading business process reengineering, service design, and customer experience transformation initiatives that support large-scale digital ...
Key Responsibilities Lead Business Process Reengineering (BPR) initiatives to improve business operations and customer service delivery. Analyze current-state business processes and design future ...
Key Responsibilities Lead Business Process Reengineering (BPR) initiatives to improve business operations and customer service delivery. Analyze current-state business processes and design future ...
Lead Business Process Reengineering (BPR) initiatives to improve business operations and customer service delivery. * Analyze current-state business processes and design future-state workflows ...
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Lead Business Process Reengineering (BPR) initiatives to improve business operations and customer service delivery. * Analyze current-state business processes and design future-state workflows ...
Lead Business Process Reengineering (BPR) initiatives to improve business operations and customer service delivery. * Analyze current-state business processes and design future-state workflows ...
Lead Business Process Reengineering (BPR) initiatives to improve business operations and customer service delivery. * Analyze current-state business processes and design future-state workflows ...
Lead Business Process Reengineering (BPR) initiatives to improve business operations and customer service delivery. * Analyze current-state business processes and design future-state workflows ...
Lead Business Process Reengineering (BPR) initiatives to improve business operations and customer service delivery. * Analyze current-state business processes and design future-state workflows ...
Lead Business Process Reengineering (BPR) initiatives to improve business operations and customer service delivery. * Analyze current-state business processes and design future-state workflows ...
Lead Business Process Reengineering (BPR) initiatives to improve business operations and customer service delivery. * Analyze current-state business processes and design future-state workflows ...
Lead Business Process Reengineering (BPR) initiatives to improve business operations and customer service delivery. * Analyze current-state business processes and design future-state workflows ...
Lead Business Process Reengineering (BPR) initiatives to improve business operations and customer service delivery. * Analyze current-state business processes and design future-state workflows ...
Service & Process Designer
Sacramento, CA · On-site
. 5 yrs FTE experience in Business Process Reengineering (BPR) or Service Design max 3 projects can be used to prove this experience 2. 2 yrs FTE experience identifying logical groupings of ...
Service & Process Designer
Sacramento, CA · On-site
. 5 yrs FTE experience in Business Process Reengineering (BPR) or Service Design max 3 projects can be used to prove this experience 2. 2 yrs FTE experience identifying logical groupings of ...
Four years of experience performing business process reengineering for complex systems with multiple inputs and outputs and an array of functionality. Four years of experience conducting joint ...
Four years of experience performing business process reengineering for complex systems with multiple inputs and outputs and an array of functionality. Four years of experience conducting joint ...
Business Analyst
Sacramento, CA · On-site
... process reengineering. Must have a minimum of three (3) years of experience within the last seven (7) years serving as a lead business analyst, either working independently or directing the work of ...
Business Analyst
Sacramento, CA · On-site
... process reengineering. Must have a minimum of three (3) years of experience within the last seven (7) years serving as a lead business analyst, either working independently or directing the work of ...
Business Solutions Analyst
Sacramento, CA · On-site
A minimum of one (1) year of experience performing business process reengineering efforts. A minimum of two (2) years of experience documenting business process flows. A minimum of two (2) years of ...
Business Solutions Analyst
Sacramento, CA · On-site
A minimum of one (1) year of experience performing business process reengineering efforts. A minimum of two (2) years of experience documenting business process flows. A minimum of two (2) years of ...
Oracle Functional Business Analyst
$70.75 - $97.50/hr
Work on Key Business Process Reengineering projects * Work closely with Business Users to scope and draft business and functional requirements and then write the user stories. * Help Users create ...
Oracle Functional Business Analyst
$70.75 - $97.50/hr
Work on Key Business Process Reengineering projects * Work closely with Business Users to scope and draft business and functional requirements and then write the user stories. * Help Users create ...
Leads business process reengineering efforts to address fragmented processes and technology solutions, identifying systemic integration gaps and defining business requirements for new technology ...
Leads business process reengineering efforts to address fragmented processes and technology solutions, identifying systemic integration gaps and defining business requirements for new technology ...
Leads business process reengineering efforts to address fragmented processes and technology solutions, identifying systemic integration gaps and defining business requirements for new technology ...
Leads business process reengineering efforts to address fragmented processes and technology solutions, identifying systemic integration gaps and defining business requirements for new technology ...
Leads business process reengineering efforts to address fragmented processes and technology solutions, identifying systemic integration gaps and defining business requirements for new technology ...
Leads business process reengineering efforts to address fragmented processes and technology solutions, identifying systemic integration gaps and defining business requirements for new technology ...
Leads business process reengineering efforts to address fragmented processes and technology solutions, identifying systemic integration gaps and defining business requirements for new technology ...
Leads business process reengineering efforts to address fragmented processes and technology solutions, identifying systemic integration gaps and defining business requirements for new technology ...
NPI Business Analyst
Santa Clarita, CA · On-site
... Business process reengineering experience, Six Sigma certification etc. is a plus Keywords: Education: Degree in Information Systems or a related discipline, advanced degree would be a plus ...
NPI Business Analyst
Santa Clarita, CA · On-site
... Business process reengineering experience, Six Sigma certification etc. is a plus Keywords: Education: Degree in Information Systems or a related discipline, advanced degree would be a plus ...
Support business process reengineering and help align site processes with the core MES template, standard ways of working, and practical shopfloor needs. * Drive clarity in MES requirements by ...
Support business process reengineering and help align site processes with the core MES template, standard ways of working, and practical shopfloor needs. * Drive clarity in MES requirements by ...
Leads business process reengineering efforts to address fragmented processes and technology solutions, identifying systemic integration gaps and defining business requirements for new technology ...
Leads business process reengineering efforts to address fragmented processes and technology solutions, identifying systemic integration gaps and defining business requirements for new technology ...
Leads business process reengineering efforts to address fragmented processes and technology solutions, identifying systemic integration gaps and defining business requirements for new technology ...
Leads business process reengineering efforts to address fragmented processes and technology solutions, identifying systemic integration gaps and defining business requirements for new technology ...
Business Process Reengineering information
What are common challenges in business process reengineering and how can they be addressed?
What are the key skills and qualifications needed to thrive as a business process reengineering specialist?
What is the difference between Business Process Reengineering vs Business Analyst?
| Aspect | Business Process Reengineering | Business Analyst |
|---|---|---|
| Primary Focus | Radical redesign of processes to improve performance | Analyzing and documenting business needs and solutions |
| Skills & Certifications | Process management, project management, change management | Requirements gathering, data analysis, communication skills |
| Work Environment | Cross-functional teams, strategic projects | Stakeholder engagement, project teams |
| Industry Usage | Manufacturing, finance, healthcare | IT, finance, consulting |
While Business Process Reengineering focuses on radically redesigning processes for significant improvements, Business Analysts concentrate on analyzing current processes and requirements to support incremental enhancements. Both roles are essential for organizational efficiency but differ in scope and approach.

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Job description
The Senior Service & Process Designer is responsible for leading business process reengineering, service design, and customer experience transformation initiatives that support large-scale digital modernization programs. This role collaborates with business stakeholders, product teams, technical architects, and implementation teams to redesign business processes, optimize service delivery, and develop customer-centered solutions that improve operational efficiency and user experience. The Senior Service & Process Designer applies Human-Centered Design (HCD), Business Process Reengineering (BPR), and process modeling methodologies to support incremental modernization and digital transformation initiatives.
Required
• Minimum 10 years of full-time experience in Business Process Reengineering (BPR) or Service Design.
• Experience may be demonstrated using no more than three (3) projects.
• Minimum 5 years of full-time experience identifying logical groupings of business transactions for incremental release planning.
• Experience may be demonstrated using no more than two (2) projects.
Preferred Qualifications
• Experience leading workflow redesign for legacy modernization initiatives transitioning from Mainframe/COBOL environments to Salesforce and MuleSoft cloud platforms.
• Lean Six Sigma Green Belt or Black Belt certification.
• Demonstrated proficiency using BPMN 2.0 standards.
• Experience designing Self-Service First omnichannel service delivery strategies.
• Experience supporting large-scale government digital transformation initiatives.
• Experience facilitating Human-Centered Design (HCD) workshops.
• Knowledge of Agile, Scrum, or SAFe delivery methodologies.
• Excellent facilitation and stakeholder engagement skills.
• Strong analytical and problem-solving abilities.
• Ability to translate business needs into user-centered service designs.
• Strong communication and presentation skills.
• Experience working within cross-functional Agile teams.
• Ability to balance customer experience, operational efficiency, and technical feasibility.
• Demonstrated success leading process improvement and service transformation initiatives.
About CARE IT SERVICES
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Princeton, NJ, US
Year founded
2010