Business Process Analyst Jobs in Hawaii (NOW HIRING)

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.
Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.
Applications will be screened based on the information provided; in order to assist us in determining qualifications, please upload a current resume and take some time to update your employment information, certifications, etc. The information will flow over to your profile.
Posting End Date: This position will remain open until filled. Early applications are highly encouraged.
BRIEF POSTING DESCRIPTION:
The P SG ADMIN-DEMAND RESPONSE Department of the P CUSTOMER ENERGY RESOURCES OPERATIONS Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)
JOB FUNCTION:
Provides operational support by leading process improvements through business analyses, maintaining documented CER business policies, and conducting process audits.
ESSENTIAL FUNCTIONS:

• Leads CER process developments and improvements by researching, analyzing, and reviewing business procedures to reduce inefficiencies and risks. Gathers requirements to prepare formalized work plans to deliver solutions that will support business needs/goals. Proactively monitors adopted solutions and provides training as needed after implementation to ensure a successful change in management.
• Serves as the primary point of contact in maintaining CER business policies, processes, procedures, and knowledge-based documents.
• Performs process and data audits to ensure compliance on tariff rule requirements using various databases. Provides data-driven actionable insights and recommendations from the audit process.
• Supports development, testing, and implementation of new programs, services, and tools for CER.
• Engages in the preparation and coordination of scheduled data reports, including but not limited to ad-hoc requests.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:
Knowledge Requirements

• Bachelor's degree in business, economics, statistics, computer science, or related field of study, or equivalent experience.
• Working knowledge of continuous improvement principles and best practices to achieve operational excellence. Certification as a Lean Six Sigma Black Belt or Green Belt is preferred.
• Working knowledge of business and data analysis, process management, project management, and change management.
• Working knowledge of databases, simulation models and tracking systems.
• Thorough knowledge of MS Access, Excel, BI, AI, and collaboration tools.
• Thorough knowledge of personal computers, related software applications (i.e., spreadsheets, word processing, database management, etc.), analytical platforms, and artificial intelligence (i.e. Copilot).
• Working knowledge of CER operations is highly desirable.

Skills Requirements

• Self-starter with the ability and knowledge to interpret complex business objectives and translate them into clear requirements to meet organizational goals.
• Ability to conceptualize new ideas quickly and adapt to rapidly changing priorities to accomplish several tasks simultaneously amongst numerous deadlines.
• Superior attention to detail in analytical assessments; thrives on developing and maintaining high quality work plans and assessments and considers effects of decision in upstream or downstream.
• Excellent analytical, conceptual, organizational, and problem-solving skills to handle various projects and initiatives.
• Effective written, oral, and presentation skills.
• Strong interpersonal skills to influence and persuade various groups or individuals with the ability to handle difficult and/or sensitive issues with tact, courtesy, and discretion, while remaining flexible and composed.
• Ability to think creatively while maintaining high standards of business ethics and conduct and manage perceptions of all audiences by practicing and applying sound judgment.

Experience Requirements

• Several years (3-5) of experience in the field of business, economics, statistics, or information systems is required.
• Project management experience or participation in company task forces or project teams.
• Experience with customer-sited energy management technologies in a design, implementation or planning function is highly desirable.

Role: Professional
Number of Vacancies: 1
Location: Honolulu - Oahu
Hiring Range: The hiring range for the Business Analyst - Oahu [Req ID 10602] position is $72,500.00 to $90,600.00. The person selected will be placed according to his/her skills and qualifications.
About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.
The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.
Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.
Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.
EEO StatementHawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.
Affiliate Disclaimer
The relationship between Hawaiian Electric and unregulated, energy-related affiliate companies is governed by the Affiliate Transaction Requirements (ATRs) established by the Hawaii Public Utilities Commission (PUC). The ATRs were established with the PUC's Decision and Order No. 35962 issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019, in Docket No. 2018-0065. With Decision and Order No. 42409, issued on March 23, 2026, in Docket No. 2025-0391, the PUC indefinitely suspended certain sections of the ATRs.
The ATRs address many issues related to Hawaiian Electric's interactions and transactions with Affiliates and Affiliate-Related Entities. If you'd like more information about these rules/regulations, you can email ATR@hawaiianelectric.com.