Bpo Team Lead Jobs (NOW HIRING)

Location: Southfield, MI (Onsite)
Company: Epic Health / Unity Self-Funded Health Plan / Kindred Direct Primary Care / Nuwell Management Group

Epic BPO is expanding its sales organization and is seeking a motivated Inside Sales Representative – Health Care to support multiple healthcare-focused business lines, including Unity Self-Funded Health Plan and Kindred Direct Primary Care.

This is a fast-paced, metrics-driven inside sales role ideal for someone who thrives in high-activity outreach, consultative selling, and helping organizations and individuals access better, more affordable healthcare solutions. This role is fully onsite at our Southfield, MI headquarters and offers strong growth potential as our organization scales.

• Conduct outbound sales calls, emails, and follow-up outreach to qualified leads and prospects across multiple healthcare business lines.

• Present and explain Unity’s self-funded insurance solutions and Kindred’s Direct Primary Care model to businesses, organizations, and individuals.

• Engage prospects in consultative conversations to uncover needs, qualify opportunities, and guide them to the right Epic solution.

• Convert inbound leads and referrals into booked appointments, proposals, or enrollments, depending on the line of business.

• Manage a high volume of daily activities, including outbound calls, scheduled appointments, pipeline updates, and follow-ups.

• Track all interactions and sales progress in the CRM to ensure accurate data entry and pipeline visibility.

• Build and maintain a strong pipeline through cold calling, warm calling, networking lists, digital leads, and company-provided prospecting tools.

• Present solutions virtually or by phone, moving prospects from early-stage interest to proposals or enrollment discussions.

• Follow structured sales workflows to ensure timely follow-up and maximize conversion.

• Work closely with the BPO Team Lead, Director of BPO, and Unity/Kindred leadership to move deals efficiently through the sales funnel.

• Partner with marketing, community outreach, and outside sales teams for lead hand-offs and coordinated sales efforts.

• Support appointment-setting for larger enterprise, municipal, or strategic opportunities when needed.

• Provide feedback on lead quality, objection trends, and market insights to refine scripts and sales approaches.

• Participate in ongoing sales training, role plays, and certification initiatives across all Epic BPO programs.

• 1–3+ years of inside sales or call-center sales experience (healthcare, insurance, or benefits sales preferred).

• Strong communication skills, professional phone presence, and consultative selling ability.

• Comfort with high outbound call volume and activity-based performance metrics.

• Experience selling solutions, ideally in a regulated or service-based environment.

• Ability to learn and confidently explain healthcare and insurance concepts with training.

• CRM experience and strong organizational skills to manage a sales pipeline effectively.

• Motivated, competitive, and eager to grow into advanced sales or leadership roles as the BPO scales.

• Daily outbound call volume and contact rates.

• Qualified appointments, proposals, or enrollments generated for Unity and Kindred.

• Conversion rate from lead → opportunity → closed sale.

• Accurate and timely CRM usage and pipeline management.

• Professionalism and strict adherence to compliance standards in healthcare and insurance communications.

• Competitive base pay plus commission structure.

• Clear career pathways into Team Lead, Outside Sales, or BPO leadership roles.

• Ongoing training in healthcare sales, insurance solutions, and direct primary care models.

• A growing, stable healthcare ecosystem with multiple product lines to sell.

• Onsite, team-oriented work environment with strong leadership support.

You’re a confident, driven communicator who enjoys high-energy sales conversations and uncovering real needs. You thrive in a structured inside sales environment and are excited to grow your career within a rapidly expanding healthcare and technology organization.