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Bmv Customer Service Representative Two Jobs (NOW HIRING)

Safran Cabin

Customer Service Representative 2

Carson, CA · On-site

$24 - $27/hr

In the role of Customer Service Representative 2, you'll play a pivotal part on our Customer Service team. The Customer Service Representative requires a high level of internal customer engagement ...

Golden Bank NA

Customer Service Rep II

Houston, TX · On-site

$15.25 - $20.75/hr

Customer Service Representative II DEPARTMENT: Retail INCUMBENT: None SUPERVISOR: Customer Service Manager STATUS: Non-Exempt DATE: JOB PURPOSE Customer Service Representative II is responsible for ...

Pattersoncompanies

Customer Service Rep II

Sturgis, SD

$15.75 - $21.50/hr

Job Summary As a Customer Service Representative II (CSR II), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill ...

Incora

Customer Service Representative II

Fort Worth, TX · On-site

$15.25 - $20.75/hr

The Customer Service Representative II is accountable for facilitating and building customer relationships through providing continuous high-quality service and support. The Customer Service ...

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Bmv Customer Service Representative Two information

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How much do bmv customer service representative two jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for bmv customer service representative two in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the highest salary for a Customer Service Representative?

The highest salary for a Customer Service Representative can vary depending on the industry, location, and experience, but it typically ranges up to $50,000 to $60,000 annually. In some cases, specialized roles or those with advanced skills may earn higher salaries, especially with additional certifications or in high-demand sectors.

What other jobs can a Customer Service Representative do?

A Customer Service Representative, such as a BMV Customer Service Representative Two, can transition into roles like administrative assistant, sales associate, or call center agent, which require strong communication and problem-solving skills. They may also pursue positions in office support, client relations, or training roles that leverage their customer interaction experience and knowledge of customer service tools. Certifications in customer service or related fields can enhance their qualifications for these roles.

How much does the BMV pay in Indiana?

A BMV Customer Service Representative Two in Indiana typically earns an hourly wage that ranges from $14 to $18, depending on experience and location. The position may also include benefits such as health insurance and paid time off, with schedules often requiring weekday hours and some weekend work.

What is the difference between Bmv Customer Service Representative Two vs Bmv Customer Service Representative One?

AspectBmv Customer Service Representative TwoBmv Customer Service Representative One
Required CredentialsHigh school diploma; some roles may prefer additional certificationsHigh school diploma or equivalent
Work EnvironmentCustomer service centers, government officesCustomer service centers, government offices
Employer & Industry UsageDepartment of Motor Vehicles, state governmentDepartment of Motor Vehicles, state government
Job ResponsibilitiesHandles complex customer inquiries, processes transactions, provides detailed informationHandles basic customer inquiries, processes standard transactions

The main difference between Bmv Customer Service Representative Two and Bmv Customer Service Representative One lies in the complexity of responsibilities. The Two role typically involves handling more complex inquiries and transactions, requiring more experience or skills, while the One role focuses on basic customer service tasks. Both positions are essential in DMV operations and share similar work environments and employer usage.

What is a Tier 2 Customer Service Representative?

A Tier 2 Customer Service Representative is a role that handles more complex customer inquiries and issues that cannot be resolved at the first point of contact. They often require specialized knowledge, problem-solving skills, and may escalate unresolved issues to higher levels or technical teams.
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BMV Customer Service Representative 2

BMV Customer Service Representative 2

State of Indiana

Goshen, IN

$31K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

State Of Indiana rating

6.8

Company rating: 6.8 out of 10

Based on 185 frontline employees who took The Breakroom Quiz

42nd of 50 rated states

Job description

 Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

 

Role Overview:

Customer Service Representatives 2 administer and evaluate driving exams and assist customers with titles and registrations. You will calmly and patiently evaluate customers’ knowledge and ability to adhere to traffic laws.  When you are not facilitating these exams, you will be at the front line, processing transactions for customers. 

This position serves at the Goshen, Indiana. BMV Branch Office.  Branch hours are:

  • Sunday: Closed
  • Monday:  Closed
  • Tuesday:  9:00 am - 6:30 pm
  • Wednesday:  9:00 am - 5:00 pm
  • Thursday:  9:00 am - 5:00 pm
  • Friday:  9:00 am - 5:00 pm
  • Saturday:  9:00 am - 12:30 pm

Salary:

The salary for this position traditionally starts at $31,668.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are:  

  • Administer skills tests and evaluate driving skills.
  • Assist customers with vehicle/watercraft titles and registration needs.
  • Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.
  • Attend training classes and/or take certification tests as required.
  • Maintain privacy of customer and all related records.
  • Substitute for Customer Service Representatives as needed.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

Required:

  • High school dipoma or equivalent.
  • Must be 21 years of age or older.
  • Must possess a valid driver’s license for at least the preceding 12 month period.
  • Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.

Additional qualifications:

  • Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
  • Customer service experience.
  • Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
  • Must be familiar with the operations of all types of motor vehicles.
  • Working knowledge of Indiana driving laws.
  • Top-notch communication skills.
  • A high level of critical thinking and the ability to troubleshoot.
  • Ability to process cash and card transactions.
  • Able to perform essential functions with or without reasonable accommodation.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) is required.

Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness Rewards Program: Complete wellness activities to earn gift card rewards
  • Health savings account, which includes bi-weekly state contribution
  • Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
    • Up to 15 hours of paid community service leave
    • Combined 180 hours of paid vacation, personal, and sick leave time off
    • 12 paid holidays, 14 in election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

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