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Bmv Customer Service Representative Two Jobs in Ohio

Genuine Parts Company

Customer Service Rep II

Dayton, OH · On-site

$15.50 - $21.25/hr

The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). JOB DUTIES * Responds to customer inquires ...

Genuine Parts Company

Customer Service Rep II

Dayton, OH · On-site

$15.50 - $21.25/hr

The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). JOB DUTIES * Responds to customer inquires ...

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All JobsBmv Customer Service Representative Two JobsBmv Customer Service Representative Two Jobs in Ohio

Bmv Customer Service Representative Two information

What is the difference between Bmv Customer Service Representative Two vs Bmv Customer Service Representative One?

AspectBmv Customer Service Representative TwoBmv Customer Service Representative One
Required CredentialsHigh school diploma; some roles may prefer additional certificationsHigh school diploma or equivalent
Work EnvironmentCustomer service centers, government officesCustomer service centers, government offices
Employer & Industry UsageDepartment of Motor Vehicles, state governmentDepartment of Motor Vehicles, state government
Job ResponsibilitiesHandles complex customer inquiries, processes transactions, provides detailed informationHandles basic customer inquiries, processes standard transactions

The main difference between Bmv Customer Service Representative Two and Bmv Customer Service Representative One lies in the complexity of responsibilities. The Two role typically involves handling more complex inquiries and transactions, requiring more experience or skills, while the One role focuses on basic customer service tasks. Both positions are essential in DMV operations and share similar work environments and employer usage.

What other jobs can a Bmv Customer Service Representative Two do?

A BMV Customer Service Representative Two can transition into roles such as administrative assistant, office clerk, or customer service supervisor, leveraging skills in communication, data entry, and problem-solving. They may also qualify for positions involving licensing, compliance, or administrative support that require knowledge of government procedures and customer interaction.

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Customer Service Rep II

GPC - Genuine Parts Company

Dayton, OH

$15.50 - $21.25/hr

Full-time

Medical, Retirement, PTO

Posted 19 days ago

Genuine Parts Company rating

7.3

Company rating: 7.3 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

212th of 423 rated retail wholesalers

Job description

SUMMARY

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

JOB DUTIES

  • Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • May handle customer returns.
  • May support specific customer(s).
  • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
  • Performs other duties as assigned.

EDUCATION & EXPERIENCE

  • Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

  • Reliability, organization, and attention to detail required.
  • Excellent communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Strong computer skills.
  • Strong negotiation skills.
  • Basic product knowledge.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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