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Billing Support Representative Jobs (NOW HIRING)

NQA

Client Support Representative

Acton, MA · On-site

$55K/yr

The Client Support Representative will support the Operations department to ensure that assessment ... Financial Support - Assist in Invoicing Clients (annual registration, pre-activity, re-bill ...

Bank of Colorado

CUSTOMER SUPPORT REP

Gretna, NE

$15.75 - $20.25/hr

Customer Support Representative The Customer Support Representative is responsible for providing ... Listen to customer needs; educate and suggest products such as Online Banking, Bill Pay and Mobile ...

Spotify

Billing Operations Lead

New York, NY · On-site +1

$91K - $130K/yr

In this role, you will manage vendor billing support teams handling advertiser queries, partner ... The more voices we have represented and amplified in our business, the more we will all thrive ...

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How much do billing support representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for billing support representative in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.36 per hour, depending on experience, location, and employer.

What does a Billing Support Representative do?

A Billing Support Representative is responsible for assisting customers with questions or issues related to billing and invoices. They handle inquiries regarding payment discrepancies, clarify charges, process adjustments, and ensure timely resolution of billing-related concerns. These professionals often communicate with customers via phone, email, or chat, and work closely with other departments to resolve complex issues. Their goal is to provide excellent customer service while ensuring accurate and efficient billing processes.

What are the key skills and qualifications needed to thrive as a Billing Support Representative, and why are they important?

To thrive as a Billing Support Representative, you need strong attention to detail, proficiency in basic accounting, and excellent customer service skills, typically supported by a high school diploma or equivalent. Familiarity with billing software, spreadsheets, and CRM systems is often required, and some employers may prefer candidates with experience in specific industry platforms. Effective communication, problem-solving abilities, and patience are critical soft skills for resolving billing issues and interacting with clients. These skills ensure accurate invoicing, timely payments, and positive customer relationships, which are vital for the financial health of the organization.

What are the most common challenges faced by a Billing Support Representative, and how can these be effectively managed?

Billing Support Representatives often encounter challenges such as resolving discrepancies in customer invoices, handling high volumes of inquiries during billing cycles, and communicating complex billing issues in a clear and reassuring manner. Effective management of these challenges involves strong attention to detail, proficiency with billing software, and excellent customer service skills. Staying organized, proactively following up on open issues, and collaborating closely with the finance and customer service teams can help ensure timely and accurate resolution of billing concerns.

What is the difference between Billing Support Representative vs Customer Service Representative?

AspectBilling Support RepresentativeCustomer Service Representative
Primary RoleHandles billing inquiries, payment issues, and account billing correctionsAddresses general customer inquiries, product information, and service issues
Required SkillsKnowledge of billing systems, payment processing, and account managementCommunication skills, problem-solving, and product knowledge
Work EnvironmentCall centers, customer support departments, often in finance or telecom industriesCall centers, retail, or service industries with customer interaction

While both roles involve customer interaction, Billing Support Representatives focus specifically on billing and payment issues, requiring specialized knowledge of billing systems. Customer Service Representatives handle a broader range of customer concerns, including product and service questions. The roles often overlap but differ mainly in their scope of responsibilities and technical expertise.

What does a billing representative do?

A billing support representative handles customer billing inquiries, processes payments, and resolves billing issues. They often use billing software and require strong communication skills to ensure accurate and timely account management.
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Billing Support Representative jobs near you
Behavioral Health Billing Support Associate

Behavioral Health Billing Support Associate

Danbury Hospital

New Milford, CT • On-site

$21.49 - $41.73/hr

Full-time

Posted 21 days ago

Danbury Hospital rating

6.6

Company rating: 6.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

641st of 997 rated hospitals

Job description

Description
Position at Danbury Hospital
Summary:
Supports New Milford's Behavioral Health Clinic to include: charge entry-billing, data collection and entry for state grant, chart review and compliance, receptionist and scheduling of new and existing patients.
Responsibilities:
1. Reviews each billing encounter form. Uses knowledge of coding to question providers on noncompliance issues on form. Works with providers to resolve issues.
2. Responsible for the completeness and compliance of medical records at the New Milford Behavioral Health Department. Responsible for maintaining the patient listing database (DMHAS-Department of Mental Health and Addiction Services).
3. Participates in performance improvement projects related to chart compliance. Performs chart audits to assure that all requirements are met.
4. Provides reception to customers and communicates pleasantly and effectively.
5. Answers phones, routes calls, takes messages, conveys information and assures accurate communication.
6. Weekly productivity review for clinicians.
7. Catchment Area Council Representative for NMBH - Grant Obligation.
8. State Local Mental Health Authority Provider Representative for NMBH.
9. May be cross trained to provide coverage across the service line as needed.
10. Fulfills all compliance responsibilities related to the position.
11. Performs other duties as assigned.
Other Information:
Required: Computer, phone, dealing with potentially emotionally compromised patients. Knowledge of coding procedures.
Minimum Experience: three years
Desired: Bachelors Degree preferred.
Working Conditions:
Manual: Little or no manual skills/motor coord & finger dexterity
Occupational: Little or no potential for occupational risk
Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force
Physical Environment: Generally pleasant working conditions
Company: Danbury Hospital
Org Unit: 472
Department: Behavioral Health NMH
Exempt: No
Salary Range: $21.49 - $41.73 Hourly

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