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Billing Support Representative Jobs (NOW HIRING)

Equifax, Inc.

Billing Support Sales Analyst

Saint Louis, MO · On-site

$46K - $62K/yr

The Billing Sales Support Analyst is a trusted resource that provides account analysis, complex ... Conduct research to communicate findings/solutions to assist sales representatives with maintaining ...

Good Samaritan

PRN - Billing Support Agent

Vincennes, IN · On-site

$14.75 - $19/hr

Customer Service Representative is responsible for managing large amounts of inquiries regarding ... Maintain a good working knowledge of medical billing and customer service skills. Essential Job ...

Good Samaritan

PRN - Billing Support Agent

Vincennes, IN

$14.75 - $19/hr

Customer Service Representative is responsible for managing large amounts of inquiries regarding ... Maintain a good working knowledge of medical billing and customer service skills. Essential Job ...

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How much do billing support representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for billing support representative in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.36 per hour, depending on experience, location, and employer.

What does a Billing Support Representative do?

A Billing Support Representative is responsible for assisting customers with questions or issues related to billing and invoices. They handle inquiries regarding payment discrepancies, clarify charges, process adjustments, and ensure timely resolution of billing-related concerns. These professionals often communicate with customers via phone, email, or chat, and work closely with other departments to resolve complex issues. Their goal is to provide excellent customer service while ensuring accurate and efficient billing processes.

What are the key skills and qualifications needed to thrive as a Billing Support Representative, and why are they important?

To thrive as a Billing Support Representative, you need strong attention to detail, proficiency in basic accounting, and excellent customer service skills, typically supported by a high school diploma or equivalent. Familiarity with billing software, spreadsheets, and CRM systems is often required, and some employers may prefer candidates with experience in specific industry platforms. Effective communication, problem-solving abilities, and patience are critical soft skills for resolving billing issues and interacting with clients. These skills ensure accurate invoicing, timely payments, and positive customer relationships, which are vital for the financial health of the organization.

What are the most common challenges faced by a Billing Support Representative, and how can these be effectively managed?

Billing Support Representatives often encounter challenges such as resolving discrepancies in customer invoices, handling high volumes of inquiries during billing cycles, and communicating complex billing issues in a clear and reassuring manner. Effective management of these challenges involves strong attention to detail, proficiency with billing software, and excellent customer service skills. Staying organized, proactively following up on open issues, and collaborating closely with the finance and customer service teams can help ensure timely and accurate resolution of billing concerns.

What is the difference between Billing Support Representative vs Customer Service Representative?

AspectBilling Support RepresentativeCustomer Service Representative
Primary RoleHandles billing inquiries, payment issues, and account billing correctionsAddresses general customer inquiries, product information, and service issues
Required SkillsKnowledge of billing systems, payment processing, and account managementCommunication skills, problem-solving, and product knowledge
Work EnvironmentCall centers, customer support departments, often in finance or telecom industriesCall centers, retail, or service industries with customer interaction

While both roles involve customer interaction, Billing Support Representatives focus specifically on billing and payment issues, requiring specialized knowledge of billing systems. Customer Service Representatives handle a broader range of customer concerns, including product and service questions. The roles often overlap but differ mainly in their scope of responsibilities and technical expertise.

What does a billing representative do?

A billing support representative handles customer billing inquiries, processes payments, and resolves billing issues. They often use billing software and require strong communication skills to ensure accurate and timely account management.
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Billing Support Representative jobs near you
Customer Service Representative | Billing Support

Customer Service Representative | Billing Support

Charter Communications

Schenectady, NY • On-site

$20 - $27.80/hr

Other

Posted 9 days ago

Charter Communications rating

7.8

Company rating: 7.8 out of 10

Based on 391 frontline employees who took The Breakroom Quiz

24th of 76 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.

At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today's evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

  • Talking to many different types of people from across the country
  • Answering inbound phone calls from customers related to billing inquiries
  • Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
  • Establishing and growing professional, positive relationships with Spectrum customers
  • Collaborating with management on customer issue escalations
  • Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you'll feel at home on our billing team.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
  • Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

#LI-LK1
COP139 2026-74147 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $27.80. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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