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Bilingual Technical Support Representative Jobs (NOW HIRING)

Amazon

AZ · On-site

Sep 5, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ · On-site

Aug 26, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ · On-site

Aug 26, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ · On-site

Aug 26, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

DR Power LLP

Technical Support Representative

Waukesha, WI · On-site

$50 - $70/hr

Technical Support Representative page is loaded## Technical Support Representativelocations: Waukesha, WI - USA: South Portland, ME - USA: North Billerica, MA - USA: Reno, NV - USAtime type: Full ...

New

BI-TEK LLC

Technical Support Representative

Charlotte, NC · On-site

$50K - $65K/yr

Join BI-TEK LLC as a Technical Support Representative and become a vital part of our dynamic team in Charlotte, NC! In this role, you'll provide exceptional support to our clients, ensuring they have ...

Amazon

AZ · On-site

Sep 5, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ · On-site

Aug 26, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

BI-TEK LLC

Technical Support Representative

Charlotte, NC · On-site

$50K - $65K/yr

Join BI-TEK LLC as a Technical Support Representative and become a vital part of our dynamic team in Charlotte, NC! In this role, you'll provide exceptional support to our clients, ensuring they have ...

BI-TEK LLC

Technical Support Representative

Charlotte, NC · On-site

$50K - $65K/yr

Join BI-TEK LLC as a Technical Support Representative and become a vital part of our dynamic team in Charlotte, NC! In this role, you'll provide exceptional support to our clients, ensuring they have ...

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Bilingual Technical Support Representative information

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$31

How much do bilingual technical support representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for bilingual technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is a bilingual technical support representative?

A Bilingual Technical Support Representative is a professional who assists customers in resolving technical issues with products or services, and is fluent in two or more languages. Their role involves troubleshooting product problems, answering customer inquiries, and providing solutions over the phone, email, or chat. By communicating in multiple languages, they help companies serve a diverse customer base and ensure that language barriers do not hinder customer support. These representatives typically work for technology companies, call centers, or service providers, and are skilled in both technical knowledge and customer service.

How does being bilingual enhance your effectiveness as a technical support representative?

Being bilingual allows you to assist a wider range of customers by providing support in their preferred language, which often leads to clearer communication and faster problem resolution. It also helps build trust and rapport with clients who may feel more comfortable explaining technical issues in their native language. Additionally, bilingual representatives are frequently called upon to handle escalated cases or translate technical documentation, increasing both responsibility and career growth opportunities within the team.

What are the key skills and qualifications needed to thrive as a bilingual technical support representative, and why are they important?

To thrive as a Bilingual Technical Support Representative, you need strong problem-solving abilities, technical troubleshooting skills, and fluency in at least two languages, often supported by a high school diploma or related certifications. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems is typically required. Excellent communication, patience, and cultural sensitivity set top performers apart in this role. These skills ensure efficient issue resolution and high customer satisfaction across diverse client bases.

What is the difference between Bilingual Technical Support Representative vs Bilingual Customer Service Representative?

AspectBilingual Technical Support RepresentativeBilingual Customer Service Representative
Primary RoleProvides technical assistance and troubleshooting for products or servicesHandles customer inquiries, account management, and general support
Required SkillsTechnical knowledge, problem-solving, troubleshooting skillsCommunication skills, customer service, product knowledge
Work EnvironmentTechnical support centers, call centers, online supportCall centers, retail, online support platforms
Common CertificationsTechnical certifications (e.g., CompTIA, Cisco)Customer service certifications (e.g., CPR, CSAT training)

While both roles require bilingual skills and customer interaction, Bilingual Technical Support Representatives focus on resolving technical issues, requiring technical knowledge and certifications. Bilingual Customer Service Representatives handle general inquiries and customer relations, emphasizing communication skills. Understanding these differences helps job seekers target the right position based on their skills and interests.

More about Bilingual Technical Support Representative jobs

What cities are hiring for Bilingual Technical Support Representative jobs?

Cities with the most Bilingual Technical Support Representative job openings:

What job categories do people searching Bilingual Technical Support Representative jobs look for?

The top searched job categories for Bilingual Technical Support Representative jobs are:

Bilingual Technical Support Representative jobs near you
Infographic showing various Bilingual Technical Support Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Technical Support Representative

Harbortouch

Allentown, PA • On-site

Full-time

Re-posted 12 days ago

Job description

Company Description
Harbortouch offers a full range of merchant services, supplying POS systems, electronic cash registers and credit card processing terminals. As one of the largest and most reputable payment processors in the United States, Harbortouch currently handles the merchant accounts for over 110,000 business locations and processes in excess of $9 billion annually, with those numbers continually increasing. We are looking for unique, hands on, and forward looking individuals who are enthusiastic for creating an experience our clients will remember.
Job Description
A Technical Support representative is expected to work with customers to identify credit card terminal problems. They should achieve resolution by analyzing call logs to notice common trends and underlying problems and by applying a logical thought process to the trouble shooting they are performing based on the training they have been given. They should support interactions with customers through multi messaging campaigns such as email, tickets, phone, task systems, and chat systems. These interactions should be coordinated and real time. Representatives are also expected to acquire an in depth understanding of the software and equipment customers are using accompanied by good interpersonal and customer service skills.
Qualifications
Responsibilities:
  • Research and resolve credit card terminal issues and questions from our merchants and our Independent Sales Representatives.
  • Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Improve terminal performance by identifying problems; recommending changes
  • Diagnose customer issues through process of elimination by asking probing questions
  • Provide customers with efficient and courteous service.
  • Provide resolution by identifying problems; researching answers & guiding merchants through corrective steps
  • Receive & resolve inbound calls, emails, chats, tasks, & Tickets
  • Make follow up outbound calls to customers

Skills Needed:
  • Experience working with credit card terminals, POS equipment, registers, touch screens, and scanners is a plus.
  • Excellent listening, written, and verbal communication skills
  • Strong problem solving skills with proficient attention to detail
  • Must be able to handle multiple tasks at once in a fast paced call center environment
  • Interact and coordinate with other departments to resolve customer issues
  • Ability to adapt to and implement change
  • Creative and forward thinking
  • Proficient in relevant computer applications
  • Bilingual (English/Spanish) is a plus, but not required
  • 2+ years Customer Service/ Technical Support experience preferred, but not required
  • Experience in the banking or credit card processing industry preferred, but not require

Required Education and Experience
  • High school diploma or equivalent is required
  • Knowledge of customer service core principles and practices
  • Familiarity with the Microsoft Office Suite

Additional Information
All your information will be kept confidential according to EEO guidelines.
Our Culture: We are in search of individuals that share our values: Passion for the work, Understanding, Inventing, Building, Discipline, Learning, and Respect and Teamwork. We are foodies, and we are into fitness. We have outdoor patios for eating and interacting with teams from other divisions. Our Allentown campus holds 3 buildings and over 300 employees. In the spirit of learning and developing, we offer our employees access to various educational resources.

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