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Bilingual Technical Support Representative Jobs (NOW HIRING)

Axis

Technical Support Representative

Chelmsford, MA · Hybrid

$56K/yr

Job Title Technical Support Representative Looking for a new start? Think bigger. Think Axis! At ... Salary: * $53,000 annually (English only role) * $56,750 annually (Bilingual - English with Spanish ...

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Bilingual Technical Support Representative information

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$31

How much do bilingual technical support representative jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for bilingual technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is a Bilingual Technical Support Representative?

A Bilingual Technical Support Representative is a professional who assists customers in resolving technical issues with products or services, and is fluent in two or more languages. Their role involves troubleshooting product problems, answering customer inquiries, and providing solutions over the phone, email, or chat. By communicating in multiple languages, they help companies serve a diverse customer base and ensure that language barriers do not hinder customer support. These representatives typically work for technology companies, call centers, or service providers, and are skilled in both technical knowledge and customer service.

What are the key skills and qualifications needed to thrive as a Bilingual Technical Support Representative, and why are they important?

To thrive as a Bilingual Technical Support Representative, you need strong problem-solving abilities, technical troubleshooting skills, and fluency in at least two languages, often supported by a high school diploma or related certifications. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems is typically required. Excellent communication, patience, and cultural sensitivity set top performers apart in this role. These skills ensure efficient issue resolution and high customer satisfaction across diverse client bases.

How does being bilingual enhance your effectiveness as a Technical Support Representative?

Being bilingual allows you to assist a wider range of customers by providing support in their preferred language, which often leads to clearer communication and faster problem resolution. It also helps build trust and rapport with clients who may feel more comfortable explaining technical issues in their native language. Additionally, bilingual representatives are frequently called upon to handle escalated cases or translate technical documentation, increasing both responsibility and career growth opportunities within the team.

What is the difference between Bilingual Technical Support Representative vs Bilingual Customer Service Representative?

AspectBilingual Technical Support RepresentativeBilingual Customer Service Representative
Primary RoleProvides technical assistance and troubleshooting for products or servicesHandles customer inquiries, account management, and general support
Required SkillsTechnical knowledge, problem-solving, troubleshooting skillsCommunication skills, customer service, product knowledge
Work EnvironmentTechnical support centers, call centers, online supportCall centers, retail, online support platforms
Common CertificationsTechnical certifications (e.g., CompTIA, Cisco)Customer service certifications (e.g., CPR, CSAT training)

While both roles require bilingual skills and customer interaction, Bilingual Technical Support Representatives focus on resolving technical issues, requiring technical knowledge and certifications. Bilingual Customer Service Representatives handle general inquiries and customer relations, emphasizing communication skills. Understanding these differences helps job seekers target the right position based on their skills and interests.

More about Bilingual Technical Support Representative jobs
What cities are hiring for Bilingual Technical Support Representative jobs? Cities with the most Bilingual Technical Support Representative job openings:
What job categories do people searching Bilingual Technical Support Representative jobs look for? The top searched job categories for Bilingual Technical Support Representative jobs are:
Bilingual Technical Support Representative jobs near you
Infographic showing various Bilingual Technical Support Representative job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 52% Full Time, 45% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.
Technical Support Representative

Technical Support Representative

Foundation Software

Strongsville, OH

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Foundation Software rating

9.3

Company rating: 9.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

11th of 189 rated software companies

Job description

Position Summary

Foundation Software, a national developer of construction software and one of Northeast Ohio's top workplaces, is seeking Technical Support Representatives!  Our phone-support staff is a remarkable and dedicated team of people, who are among the best in our industry.  As a technical support representative, you will join this talented team whose focus is providing remote technical services to support our clients.  We provide world-class, in-house training, and our representatives work Monday through Friday with varying shift times.

Essential Functions and Responsibilities
  • Serve as the first point of contact for clients experiencing problems with technological products and services
  • Troubleshoot software/hardware components to identify and resolve issues
  • Research
  • Track client issues in call-center software and record details appropriately
  • Communicate with internal departments as needed to notify them of technical issues clients are experiencing
  • Maintain expertise with software, new modules and any relevant industry factors
  • Follow all department and company standard operating procedures
  • Project a professional and positive image as a company representative by providing thorough assistance to associates, clients and third parties.
  • Other duties as assigned
Required Skills and Experience
  • Ability to actively listen to clients to understand the root cause of their issues/concerns
  • Proven ability to provide top-level support to customers and associates
  • Excellent written and verbal communication skills
  • Superior organizational skills and the ability to work well as a member of a team
  • Explain highly technical details to clients using simple, understandable terms
  • Ability to address complex situations independently while following established protocols
  • Working knowledge of Microsoft Word and Excel
  • Detailed and accurate record-keeping
  • Basic math skills
  • Technical computer knowledge and experience preferred
  • Microsoft SQL or database experience a plus

Working at Foundation

What's great about working for Foundation? Plenty! We have a fun, casual and hard-working culture that invests in our employees, promotes creativity and delivers on our reputation. Our campus features a top-notch workout facility, fitness classes and free personal training, a game room complete with both video, table and traditional games, a full kitchen, and free coffee, soft drinks and snacks. Other employee perks include tickets to Cleveland sporting events, wellness incentives, free membership to our local rec center and various employee-appreciation events throughout the year. Benefits include medical, prescription, dental, vision, life insurance, LT disability, generous paid vacation, paid holidays, 401(k) with match and tuition reimbursement.

Foundation is a 20-time winner of NorthCoast 99 award, a multi-year winner of The Plain Dealer's "Top Workplaces," and a 2015, 2016, 2017,2018, 2019 and 2020 member of the Inc. 5000 list of fastest-growing private companies in the U.S.

Come and talk to us about your future at Foundation!

Foundation Software is an Equal Opportunity Employer.

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