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Bilingual Technical Support Representative Jobs (NOW HIRING)

Conexon

Technical Support Representative

Mcdonough, GA · On-site

The Technical Support Representative will work in a fast-paced in person call center environment providing general support to subscribers of some of the most advanced fiber to the home networks in ...

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How much do bilingual technical support representative jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for bilingual technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is a Bilingual Technical Support Representative?

A Bilingual Technical Support Representative is a professional who assists customers in resolving technical issues with products or services, and is fluent in two or more languages. Their role involves troubleshooting product problems, answering customer inquiries, and providing solutions over the phone, email, or chat. By communicating in multiple languages, they help companies serve a diverse customer base and ensure that language barriers do not hinder customer support. These representatives typically work for technology companies, call centers, or service providers, and are skilled in both technical knowledge and customer service.

What are the key skills and qualifications needed to thrive as a Bilingual Technical Support Representative, and why are they important?

To thrive as a Bilingual Technical Support Representative, you need strong problem-solving abilities, technical troubleshooting skills, and fluency in at least two languages, often supported by a high school diploma or related certifications. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems is typically required. Excellent communication, patience, and cultural sensitivity set top performers apart in this role. These skills ensure efficient issue resolution and high customer satisfaction across diverse client bases.

How does being bilingual enhance your effectiveness as a Technical Support Representative?

Being bilingual allows you to assist a wider range of customers by providing support in their preferred language, which often leads to clearer communication and faster problem resolution. It also helps build trust and rapport with clients who may feel more comfortable explaining technical issues in their native language. Additionally, bilingual representatives are frequently called upon to handle escalated cases or translate technical documentation, increasing both responsibility and career growth opportunities within the team.

What is the difference between Bilingual Technical Support Representative vs Bilingual Customer Service Representative?

AspectBilingual Technical Support RepresentativeBilingual Customer Service Representative
Primary RoleProvides technical assistance and troubleshooting for products or servicesHandles customer inquiries, account management, and general support
Required SkillsTechnical knowledge, problem-solving, troubleshooting skillsCommunication skills, customer service, product knowledge
Work EnvironmentTechnical support centers, call centers, online supportCall centers, retail, online support platforms
Common CertificationsTechnical certifications (e.g., CompTIA, Cisco)Customer service certifications (e.g., CPR, CSAT training)

While both roles require bilingual skills and customer interaction, Bilingual Technical Support Representatives focus on resolving technical issues, requiring technical knowledge and certifications. Bilingual Customer Service Representatives handle general inquiries and customer relations, emphasizing communication skills. Understanding these differences helps job seekers target the right position based on their skills and interests.

More about Bilingual Technical Support Representative jobs
What cities are hiring for Bilingual Technical Support Representative jobs? Cities with the most Bilingual Technical Support Representative job openings:
What job categories do people searching Bilingual Technical Support Representative jobs look for? The top searched job categories for Bilingual Technical Support Representative jobs are:
Bilingual Technical Support Representative jobs near you
Infographic showing various Bilingual Technical Support Representative job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.
Bilingual Technical Support Representative (Contact/Call Center)

Bilingual Technical Support Representative (Contact/Call Center)

Ezee Fiber

Houston, TX

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Ezee Fiber rating

8.1

Company rating: 8.1 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

20th of 83 rated telecommunications companies

Job description

At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus—where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry.


Ezee Fiber is seeking a Bilingual Technical Support Representative (TSR) (Contact/Call Center) to be part of a team of high-energy, customer-oriented professionals. As the first point of contact for customers with service enquiries, TSR will deliver exceptional support with both technical expertise and a commitment to outstanding customer service.

• Understand telecommunications, infrastructure, and backbone technologies.
• Properly analyze and troubleshoot customer issues.
• Maintain a flexible schedule to meet company demands, including evenings, third shifts, and weekends.
• Focus on delivering exceptional customer service experience and assist customers with technical questions.
• Document Customer Interactions: Accurately document all customer interactions, troubleshooting steps, and resolutions in the company’s CRM.
• Provide Training and Support: Assist in training new team members in technical procedures and customer service best practices.
• Escalate Complex Issues: Recognize and escalate complex or persistent issues to higher-level technical support or engineering teams when necessary.
• Stay Updated on Product Knowledge: Keep current with new service offers, technology updates, and best practices to deliver informed support.
• Participate in Continuous Improvement: Provide feedback to improve processes and enhance the customer experience, contributing ideas for optimizing support workflows.
• Perform other duties as required.

Education and Experience requirements: High school diploma or equivalent, One-to-three-year proven experience in technical support roles, preferably in the telecommunications or FTTH industry.
• Bilingual required (fluent in Spanish).
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to leverage data for decision-making.
• Proficiency in using software and Microsoft Office Suite.
• Ability to adapt to a fast-moving and changing environment.
• Ability to work independently.
• Excellent multitasking, prioritization, and time management abilities.
• Strong attention to detail and organizational skills.

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

• Competitive compensation package
• Health, Dental and Vision insurance
• 401k match
• Paid time off and other generous benefit programs
• Tuition reimbursement

At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Bilingual Technical Support Representative (TSR) (Contact/Call Center, you will play a critical role in building a new function that directly impacts our company’s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.
 
 
*We are seeking candidates that are legally authorized to work in the United States, without Sponsorship.

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