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Bilingual Representative Jobs (NOW HIRING)

Carmax

Bilingual Representative II, Collection

Kennesaw, GA · On-site

$18.50 - $25.90/hr

As a representative II on our bi-lingual collection team, you will help resolve customer questions/issues, influence and educate customers on their account and work with other teams to ensure the ...

GEICO

Entry Level - Sales Agent

Las Vegas, NV

... Bilingual Representative is a plus Bilingual (English/Spanish) (Preferred) Ability to speak, read and write English and Spanish fluently ( Preferred/ not required) What we provide: Long-term ...

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How much do bilingual representative jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for bilingual representative in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What are Bilingual Representatives?

Bilingual Representatives are professionals who provide customer service, support, or communication in two or more languages. They often work in call centers, customer support teams, or sales departments, helping clients or customers who speak different languages. Their main responsibilities include answering inquiries, resolving issues, and ensuring clear communication between the company and its diverse customer base. Bilingual Representatives play a crucial role in expanding a company's reach and improving the customer experience for non-English speakers.

What is the difference between Bilingual Representative vs Customer Service Representative?

AspectBilingual RepresentativeCustomer Service Representative
Required CredentialsLanguage proficiency, sometimes certificationCommunication skills, sometimes certification
Work EnvironmentCall centers, client support, retailCall centers, retail, service industries
Employer & Industry UsageCompanies serving diverse clients, global companiesVarious industries including retail, telecom, finance
Search & Comparison IntentFocus on language skills and bilingual rolesFocus on general customer support roles

The main difference between a Bilingual Representative and a Customer Service Representative lies in language skills. Bilingual Representatives are specifically hired to communicate with clients in multiple languages, often requiring language proficiency certifications. Customer Service Representatives handle general customer inquiries and support, primarily in one language. Both roles are common in call centers and retail environments, but Bilingual Representatives are essential for companies serving diverse or international markets.

How does a Bilingual Representative typically balance handling calls or inquiries in multiple languages during a workday?

Bilingual Representatives often manage a mix of calls, emails, or chats in different languages, depending on customer demand and business needs. Many companies use a call routing system that automatically assigns language-specific inquiries to available representatives with the appropriate skills. This means you may switch between languages frequently throughout the day, so strong multitasking abilities and mental flexibility are important. Regular team meetings and ongoing training help representatives stay up to date with language nuances and company policies, ensuring high-quality service in both languages.

What are the key skills and qualifications needed to thrive as a Bilingual Representative, and why are they important?

To thrive as a Bilingual Representative, you need fluency in at least two languages, strong communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes language proficiency certifications are typically required. Cultural sensitivity, active listening, and problem-solving abilities help you connect with diverse clients and resolve their concerns effectively. These skills are crucial for delivering excellent customer service and bridging communication gaps in multicultural environments.
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What states have the most Bilingual Representative jobs? States with the most job openings for Bilingual Representative jobs include:
What job categories do people searching Bilingual Representative jobs look for? The top searched job categories for Bilingual Representative jobs are:
Bilingual Representative jobs near you
Infographic showing various Bilingual Representative job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.
Bilingual Representative II, Collection

Bilingual Representative II, Collection

CarMax, Inc.

Kennesaw, GA • On-site

$18.50 - $25.90/hr

Full-time

PTO

Posted 13 days ago

CarMax rating

8.0

Company rating: 8.0 out of 10

Based on 370 frontline employees who took The Breakroom Quiz

27th of 728 rated retailers

Job description

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144
CarMax, the way your career should be!
Resolve customer issues while working for an industry leader
At CarMax Auto Finance we put the needs of our customers first. Exceptional customer service is at the heart of everything we do, and drives CarMax to be an industry leader. CarMax Auto Finance supports this by providing a simple and seamless financing experience for CarMax customers. As a representative II on our bi-lingual collection team, you will help resolve customer questions/issues, influence and educate customers on their account and work with other teams to ensure the customer's needs are met. In this role you will work specifically with our Spanish speaking customers to customer service needs and to provide assistance to keep customer accounts current.
This position offers a hybrid work arrangement (partial remote and partial in office) after 90 days and successful performance in role. In addition, a shift differential is offered to associates working evening and weekend shifts!
What you'll do
  • Make outbound collection calls and take incoming calls to/from our Spanish speaking customers, influence customers to make payments on the accounts 31 - 60 days past due and resolve customer questions providing exceptional customer service
  • Educate customers regarding their account, finance charges accruals, late fees, credit reporting, payment options and account management options and document these interactions on our company account management system
  • Conduct basic-skip tracing activities on delinquent accounts to locate customers
  • Understand and adhere to company policies and procedures including collection policies/laws, and provide Spanish translation service to facilitate communication with Spanish speaking customers for other associates

Improve customer experience with every interaction
Empathy with our customers, and transparency in every interaction are vital to your success. From dealing with complex customer issues to posting payments, you will balance the needs of our customers with meeting the metrics and expectations of your position. In collaboration with different departments you will effectively resolve customer issues, while helping CarMax Auto Finance to meet the bottom line while performing all tasks in accordance with applicable policies/laws.
Qualifications and requirements
  • High school diploma or 6 months related experience/training
  • Speak and listen fluently in Spanish and English with CarMax customers via phone
  • Basic typing skills including minimum accuracy and speed requirements
  • Work a flexible schedule to include evenings, weekends and some holidays
  • Exhibit the ability and desire to handle challenging interactions with customers and resolve or escalate as needed

About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 250 locations nationwide.
Our amazing team of more than 30,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The hourly rate for this position is:
$18.50 - $25.90
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
  • To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
  • For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

What CarMax employees say

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About CarMax

Sourced by ZipRecruiter

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Industry

Automobile dealers and finance and insurance

Company size

10,000+ Employees

Headquarters location

Henrico, VA, US

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