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Bilingual Phone Operator Jobs (NOW HIRING)

State of Maryland - MDH John L. Gildner RICA

MD · On-site

$17.50 - $22/hr

Candidates may substitute additional experience performing telephone operator dutieson a year-for ... bilingual candidates are encouraged to apply.\r\nAs an equal opportunity employer, Maryland is ...

Rad & Associates PLLC

Operator/ Intake Specialist

Dallas, TX · On-site

$16.25 - $21.75/hr

Vision insurance A phone operator/ intake specialist manages incoming and outgoing calls, routes ... Bilingual in Spanish required Full Time in office Monday - Friday 8-5 Valid Driver License ...

New

Answer Aide

Customer Service Representative

$16.50 - $22.25/hr

This phone operator position earns a competitive wage based on your skills. We provide great ... Being bilingual is not required, but a plus Computer Requirements PC w/ Windows 11 - Memory (RAM ...

Frisco ISD

Memorial High School

Frisco, TX

$14.75 - $18.75/hr

... phone operator for the school, and provides general office duties. Education/Certification: High school diploma or GED Special Knowledge/Skills: Bilingual in Spanish and English preferred Proficient ...

Frisco ISD

Districtwide

Frisco, TX

$14.50 - $18.50/hr

... phone operator for the school, and provides general office duties. Education/Certification: High school diploma or GED Special Knowledge/Skills: Bilingual in Spanish and English preferred Proficient ...

ED Morse Auto

Receptionist - CHEVROLET LEBANON

Lebanon, MO · On-site

$13 - $17.50/hr

Must have phone operator or front desk receptionist experience * Previous Automotive/Dealership ... Bilingual a plus but not required * May require weekend availability * Must be able to pass ...

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Bilingual Phone Operator information

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How much do bilingual phone operator jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for bilingual phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is a bilingual phone operator?

A bilingual phone operator is a professional who answers and manages phone calls in two or more languages. They assist callers by providing information, transferring calls, taking messages, or offering customer support in their preferred language. Bilingual phone operators are essential in businesses that serve diverse populations, ensuring effective communication and high-quality service across language barriers.

What are the key skills and qualifications needed to thrive as a bilingual phone operator, and why are they important?

To thrive as a Bilingual Phone Operator, you need fluency in at least two languages, excellent verbal communication skills, and a high school diploma or equivalent. Familiarity with call center software, phone systems, and customer relationship management (CRM) tools is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure make someone stand out in this position. These skills and qualities are crucial for delivering effective service, accurately relaying information, and ensuring customer satisfaction across diverse populations.

What are some common challenges faced by bilingual phone operators, and how can they be addressed?

Bilingual Phone Operators often encounter challenges such as handling calls from individuals with varying dialects, accents, or levels of language proficiency. Additionally, switching between languages quickly and accurately can be demanding, especially under pressure. To address these challenges, operators benefit from ongoing language training, clear communication protocols, and access to language reference materials. Supportive team environments and regular feedback also help operators maintain high-quality service and manage stress effectively.

What is the difference between Bilingual Phone Operator vs Customer Service Representative?

AspectBilingual Phone OperatorCustomer Service Representative
CredentialsBasic communication skills, bilingual proficiencyBasic communication skills, sometimes specific certifications
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, healthcare, financeRetail, tech, service industries
Search & Comparison IntentRoles involving bilingual communication via phoneCustomer support roles, often in person or online

The main difference is that a Bilingual Phone Operator specializes in handling calls in two languages, often within call centers or support lines, while a Customer Service Representative may work in various settings, including in-person or online, with or without bilingual skills. Both roles require strong communication skills, but the Bilingual Phone Operator emphasizes language proficiency for phone-based interactions.

What states have the most Bilingual Phone Operator jobs?

States with the most job openings for Bilingual Phone Operator jobs include:

What job categories do people searching Bilingual Phone Operator jobs look for?

The top searched job categories for Bilingual Phone Operator jobs are:

Bilingual Phone Operator jobs near you
Infographic showing various Bilingual Phone Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Patient Services Specialist (Bilingual)

Mission Neighborhood Health Center

San Francisco, CA • On-site

$24.82/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.
We are currently looking for qualified candidates for our Patient Services Specialist role for our optometry office. Please note: This role requires applicants to be bilingual in English and Spanish. This position reports to the Patient Services Manager and is a Regular, Full Time, Non-Exempt role with a starting hourly rate of $24.82 with full benefits.
Primary Objective:
The Patient Services Specialist is responsible for providing outstanding customer services to patients and their families. The Patient Service Specialist performs clerical functions relating to receiving and guiding patients in the reception area. This position is responsible for making clinical appointments and registration appointments for new and existing patients and their families. This position will also provide information about various state and county programs to the patients and their families and assist eligible individuals on the application process for these programs. The Patient Service Specialist is also responsible for updating established patient registration information including financial status, serving as cashier, and phone operator, and medical eligibility worker.
ESSENTIAL FUNCTIONS / RESPONSIBILITIES
  • Provides exemplary customer service; answers the telephone in a timely and polite manner; treats patients and coworkers with courtesy and discretion. Greets and directs patients, salespeople, and visitors to the right department.
  • Interviews new patients to secure demographic information, registers individuals and families as MNHC patients; logs patient information into the computer, and initiates the medical record.
  • Renews and updates established individual and family registration records as required by verifying that the patient's record is up to date and accurate.
  • Acts as a cashier: determines the amount of payment as per protocol, collects payments, and maintains appropriate collection documentation.
  • Completes applications for health insurance coverage such as CHDP, Family Planning, Cancer Detection Program, Healthy San Francisco, or PCP changes for the SFHP accurately. Updates insurance plans as needed.
  • Checks insurance eligibility prior to every appointment using MNHC's eligibility tool, makes necessary updates, and contacts patients to inform them of any issues.
  • Monitors and schedules appointments for MNHC patients over the phone and in person.
  • Acts as phone operator, distributes, and dispatches all in-coming and out-going mail.
  • Other duties as assigned.

CORE COMPETENCIES
Patient Services
  • Responds to request for service in a timely and thorough manner.
  • Does what is necessary to ensure customer satisfaction.
  • Prioritizes customer needs and follows up to evaluate customer satisfaction.

Customer Service
  • Strives to understand the needs of patients/clients.
  • Treats all patients/clients with dignity, respect, and demonstrate appreciation of cultural differences.

Attention to Detail
  • Is alert in a high-risk environment.
  • Follows detailed procedures and ensures accuracy in documentation and data.
  • Carefully monitors equipment, instruments or processes.
  • Concentrates on routine work details.
  • Organizes and maintains a system of records.

Quality of Work
  • Maintains high standards despite pressing deadlines.
  • Does work right the first time, correcting own errors.
  • Regularly produces accurate, thorough, professional work.

Teamwork
  • Promotes team effort in all activities and uses a team approach to problem-solving.
  • Understands and embraces the mission and strategic initiatives of the institution.

Reliability
  • Personally responsible, completes work in a timely and consistent manner.
  • Regularly present and punctual. Arrives prepared for work.
  • Committed to doing the job possible, keeps commitments.

MINIMUM QUALIFICATIONS
  • High School diploma or equivalent.
  • Bilingual in English and Spanish.
  • Ability to communicate effectively with the public.
  • Effective written and verbal communication skills.
  • Ability to work effectively as a team player and with people of all backgrounds and at all levels.
  • Uphold ethical standards and practices, as well as department and organizational policies and procedures.

PREFERRED QUALIFICATIONS
  • Knowledge of medical terminology.
  • Proficiency in computer data entry, information retrieval and Microsoft Word.
  • Familiarity with third-party reimbursement programs.
  • Epic EHR experience.

To learn more about our organization, please visit our website at www.mnhc.org. We offer a full range of benefits which includes the following:
  • Annual 4% COLA increase
  • 401(k) retirement savings plan includes a company contribution
  • Vacation: 2 weeks annually
  • Paid educational leave: 40 hours annually
  • Medical insurance: zero out-of-pocket expense
  • Dental and vision insurance provided at no cost to the employee
  • Life insurance includes a free basic policy with an optional voluntary plan
  • Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year
  • Flexible spending accounts for health and dependent care expenses
  • Commuter benefits

As a condition of employment, all candidates are required to provide documentation of current immunizations, including COVID-19 and TB test results valid within the last two (2) years must be submitted before the start date, as well as MMR immunization. Failure to provide this documentation may result in a delayed start or withdrawal of the job offer.
Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.

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