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Bilingual Phone Operator Jobs (NOW HIRING)

Boyd Gaming

Telephone Operator

Vinton, LA

$15.25 - $19.25/hr

Work as team player in an environment that was founded on Qualifications One (1) year of experience in telephone switchboard, multi-line phone system, and/or customer service preferred bilingual a ...

Boyd Gaming

Telephone Operator

Vinton, LA · On-site

$15.25 - $19.25/hr

... phone system, and/or customer service preferred bilingual a plus. • Must be able to sit for entire shift. • Operate Meridian switchboard. • Basic knowledge of Microsoft Word, Excel, LMS, HMS ...

Answer Aide

Customer Service Representative

$16.50 - $22.25/hr

This phone operator position earns a competitive wage based on your skills. We provide great ... Being bilingual is not required, but a plus Computer requirements: PC w/ Windows 11 - Memory (RAM ...

Dunham Jones Law

Waco Receptionist

Waco, TX · On-site

$18/hr

Filing, backup phone operator & other clerical duties Qualifications: * At least 1 year of legal or receptionist experience is a plus but not required; * Bilingual (English & Spanish) is required Pay ...

Dunham Jones Law

Waco Receptionist

Waco, TX · On-site

$18/hr

Filing, backup phone operator & other clerical duties Qualifications: * At least 1 year of legal or receptionist experience is a plus but not required * Bilingual (English & Spanish) is a plus but ...

Frisco ISD

Districtwide

Frisco, TX

$14.50 - $18.50/hr

... phone operator for the school, and provides general office duties. Education/Certification: High school diploma or GED Special Knowledge/Skills: Bilingual in Spanish and English preferred Proficient ...

TEKsystems

Night Shift PBX Operator

Long Beach, CA

$25/hr

Including general information, phone numbers and department locations as required to achieve ... Preferred Skills & Experience: -Bi-lingual (English/Spanish, or English/Vietnamese). -Hospital ...

TEKsystems

Night Shift PBX Operator

Carson, CA

$25/hr

Including general information, phone numbers and department locations as required to achieve ... Preferred Skills & Experience: -Bi-lingual (English/Spanish, or English/Vietnamese). -Hospital ...

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Bilingual Phone Operator information

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How much do bilingual phone operator jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for bilingual phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is a bilingual phone operator?

A bilingual phone operator is a professional who answers and manages phone calls in two or more languages. They assist callers by providing information, transferring calls, taking messages, or offering customer support in their preferred language. Bilingual phone operators are essential in businesses that serve diverse populations, ensuring effective communication and high-quality service across language barriers.

What are the key skills and qualifications needed to thrive as a bilingual phone operator, and why are they important?

To thrive as a Bilingual Phone Operator, you need fluency in at least two languages, excellent verbal communication skills, and a high school diploma or equivalent. Familiarity with call center software, phone systems, and customer relationship management (CRM) tools is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure make someone stand out in this position. These skills and qualities are crucial for delivering effective service, accurately relaying information, and ensuring customer satisfaction across diverse populations.

What are some common challenges faced by bilingual phone operators, and how can they be addressed?

Bilingual Phone Operators often encounter challenges such as handling calls from individuals with varying dialects, accents, or levels of language proficiency. Additionally, switching between languages quickly and accurately can be demanding, especially under pressure. To address these challenges, operators benefit from ongoing language training, clear communication protocols, and access to language reference materials. Supportive team environments and regular feedback also help operators maintain high-quality service and manage stress effectively.

What is the difference between Bilingual Phone Operator vs Customer Service Representative?

AspectBilingual Phone OperatorCustomer Service Representative
CredentialsBasic communication skills, bilingual proficiencyBasic communication skills, sometimes specific certifications
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, healthcare, financeRetail, tech, service industries
Search & Comparison IntentRoles involving bilingual communication via phoneCustomer support roles, often in person or online

The main difference is that a Bilingual Phone Operator specializes in handling calls in two languages, often within call centers or support lines, while a Customer Service Representative may work in various settings, including in-person or online, with or without bilingual skills. Both roles require strong communication skills, but the Bilingual Phone Operator emphasizes language proficiency for phone-based interactions.

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What job categories do people searching Bilingual Phone Operator jobs look for?

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Bilingual Phone Operator jobs near you
Infographic showing various Bilingual Phone Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Telephone Operator

Boyd Gaming

Vinton, LA

$15.25 - $19.25/hr

Full-time

Posted 21 days ago

Boyd Gaming rating

7.0

Company rating: 7.0 out of 10

Based on 105 frontline employees who took The Breakroom Quiz

77th of 164 rated casinos

Job description

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Provide accurate yet friendly service to the guests, potential guest and internal team members using the communication network. Knowledge of all reports and telecom equipment.

Answer incoming calls on console and accurately direct calls to appropriate extensions/parties.
Greet and respond to guests' requests in a friendly, courteous manner.
Maintain a complete knowledge of emergency procedures.
Receive and log all emergency calls and direct to security and/or facility maintenance departments.
Deliver exceptional customer service by professionally receiving and responding to inbound calls for internal & external guest for multiple properties.
Effective knowledge of English language, both verbal and written speaking in a clear and professional manner
Provide informed knowledge of Boyd Gaming properties, events, promotions, the city and key personnel, routing calls to the appropriate administrative extension, guest room, department or sister property.
Ability to multitask, prioritize and complete tasks while responding attentively to our guest requests or complaints.
Maintain working knowledge of all applicable computer programs and all telecom equipment.
Maintain working knowledge of all emergency procedures. Ability to make sound decisions while coordinating and prioritizing with security and key personnel during high priority situations, i.e. bomb threat/fire/robbery/medical. 
Maintain working knowledge of all guest services i.e. paging, messaging, wakeups, DNDs, VIPs, and NRG. and reports.
Coordinate equipment repairs and technical issues with on-site technician. 
Knowledge of how to report and track inventory, and other duties as assigned.
Maintain status board and keep all logs and computer files updated. 
Work as team player in an environment that was founded on 

Qualifications

One (1) year of experience in telephone switchboard, multi-line phone system, and/or customer service preferred bilingual a plus.
Must be able to sit for entire shift. 
Operate Meridian switchboard.
Basic knowledge of Microsoft Word, Excel, LMS, HMS, HOTSOS & Open Table & Self-Serve.
Ability to Type, operate printers, beepers, cellular phones, and two-way radios.
Operate HMS system/build and distribute broadcast and distribution Announcements.
Operate all related Northern Telecom equipment, (Telecommunication automatic wake-up machine, 
Operate & understand SDD call accounting system call costing, dialing patterns reporting.
Professional appearance.
Follow confidentiality procedure.
Comply with all Boyd Gaming regulations.
High School graduate or equivalent.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

What Boyd Gaming employees say

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About Boyd Gaming

Sourced by ZipRecruiter

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Corporate Mission We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants. Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities. Company Vision Boyd Gaming is one of the nation's leading casino entertainment companies. But we're so much more - a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry. From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Industry

Amusement, gambling, and recreation

Company size

10,000+ Employees

Headquarters location

Las Vegas, NV, US

Year founded

1975

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