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Bilingual Customer Success Manager Jobs (NOW HIRING)

IDT Inc

Customer Success Manager

San Jose, CA · On-site

Customer Success Manager The Customer Success Manager (CSM) is a pivotal role, demanding an individual with truly exceptional interpersonal and relational skills. The ideal candidate must possess a ...

Pillar Corporation

Customer Success Manager

Customer Success Manager Pillar is actively looking for someone who loves to help others succeed while providing scalable support (via content) to users looking for support in launching their ...

Bitdefender

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise ...

AxisCare

Customer Success Manager

Waco, TX · Remote

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...

Sidetrade

Customer Success Manager

Customer Success Manager As a customer success manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade's AI solutions deliver ...

Symmetrio

Customer Success Manager

Denver, CO

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

Kajabi

Customer Success Manager

Customer Success Manager We are seeking a passionate and experienced Customer Success Manager to champion the success of our valued customers. As a member of our Customer Success team, you will be ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

Customer Success Manager, State ImplementationsAre you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Summize

Customer Success Manager

Boston, MA · On-site

Customer Success Manager We're Summize, an ambitious legal tech scale-up based in the US and UK, working with businesses all over the globe. Our mission is simple, to get entire businesses working ...

Tenable

Customer Success Manager

Customer Success Manager Bogotá - Colombia - Remote Tenable ® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our ...

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Symmetrio

Customer Success Manager

Denver, CO · On-site

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

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Bilingual Customer Success Manager information

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How much do bilingual customer success manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for bilingual customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does being bilingual enhance collaboration and effectiveness as a customer success manager?

Being bilingual allows a Customer Success Manager to build stronger relationships with a diverse client base and effectively support customers in their preferred language. This not only reduces misunderstandings but also fosters trust and loyalty, leading to higher customer satisfaction. Bilingual CSMs often bridge communication gaps between teams and international clients, making them valuable assets in global or multicultural companies. Additionally, they may have opportunities to take on more complex accounts or mentor colleagues on cross-cultural best practices.

What is a bilingual customer success manager?

Bilingual Customer Success Managers are professionals who support and manage relationships with customers, ensuring their satisfaction and success with a company’s products or services, while communicating fluently in two or more languages. Their role involves understanding customer needs, resolving issues, providing product guidance, and acting as a bridge between the customer and internal teams. By being bilingual, they can effectively assist a more diverse customer base, address concerns in the customer's preferred language, and help drive customer retention and loyalty.

What is the difference between Bilingual Customer Success Manager vs Bilingual Account Manager?

AspectBilingual Customer Success ManagerBilingual Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, upselling, and revenue growth
Work EnvironmentCustomer support teams, onboarding sessionsSales teams, client meetings
Required CredentialsCustomer service experience, communication skills, bilingual proficiencySales experience, relationship management, bilingual skills

The main difference is that a Bilingual Customer Success Manager focuses on customer retention and satisfaction, while a Bilingual Account Manager emphasizes managing client accounts and increasing sales. Both roles require strong communication skills and bilingual proficiency, but their core objectives differ in customer success versus account growth.

What are the key skills and qualifications needed to thrive as a bilingual customer success manager?

To thrive as a Bilingual Customer Success Manager, you need fluency in at least two languages, a background in customer service or account management, and strong problem-solving abilities. Familiarity with CRM platforms like Salesforce or HubSpot and experience using ticketing systems are typically required. Exceptional communication, cultural sensitivity, and relationship-building skills help you connect with diverse clients and drive customer satisfaction. These skills are crucial for fostering loyalty, retaining clients, and ensuring seamless communication across language barriers.
More about Bilingual Customer Success Manager jobs
What cities are hiring for Bilingual Customer Success Manager jobs? Cities with the most Bilingual Customer Success Manager job openings:
What states have the most Bilingual Customer Success Manager jobs? States with the most job openings for Bilingual Customer Success Manager jobs include:
What job categories do people searching Bilingual Customer Success Manager jobs look for? The top searched job categories for Bilingual Customer Success Manager jobs are:
Bilingual Customer Success Manager jobs near you
Infographic showing various Bilingual Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 61% In-person, 6% Hybrid, and 33% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Valsoft Corporation

Duluth, GA • On-site

Full-time

Re-posted 4 days ago

Job description

About US
At Qmatic, our purpose is clear: a world where everyone can access the services they need.
For more than 40 years, we have shaped how people connect with essential services-reducing friction, simplifying journeys, and enabling organizations across retail, finance, healthcare, and the public sector to deliver world-class customer experiences.
Today, Qmatic operates as a truly international company, serving customers and partners across Europe, North America, and global markets. Our solutions power service journeys for leading enterprises and public organizations worldwide.
The Role
The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization. This role serves as a primary post-sale relationship owner, working closely with customers to support adoption, monitor account health, facilitate renewals, and identify opportunities to strengthen engagement across the customer organization.
This individual will act as both a customer advocate and a strategic business partner, helping customers achieve desired outcomes while coordinating cross-functional internal resources to deliver a high-quality customer experience. The Customer Success Manager will also partner with Sales to support expansion opportunities within existing accounts.
The ideal candidate will have prior experience in a Customer Success Manager role and demonstrate strong relationship management, commercial awareness, and cross-functional collaboration skills.
Key Responsibilities
  • Manage a portfolio of assigned customer accounts and serve as a primary point of contact for ongoing relationship management.
  • Lead and coordinate contract renewal activities, including renewal planning, tracking, risk identification, and internal alignment to support successful and timely renewals.
  • Monitor customer health through regular review of account activity, adoption trends, satisfaction indicators, and business outcomes.
  • Proactively identify and mitigate retention risks by developing action plans and partnering with internal stakeholders to address issues in a timely manner.
  • Build and expand relationships within customer organizations by identifying and engaging additional stakeholders, decision-makers, and champions.
  • Help customers define, measure, and achieve value from the company's products and services.
  • Conduct regular customer meetings, business reviews, and success planning sessions to maintain engagement and align on objectives.
  • Manage internal customer expectations by clearly communicating customer priorities, needs, and concerns to appropriate internal teams.
  • Collaborate with Sales to support expansion opportunities within existing accounts, including identifying potential upsell or cross-sell needs and assisting with account strategy.
  • Partner closely with Sales, Professional Services, Support, Product, Finance, and other internal teams to ensure a consistent and effective customer experience.
  • Maintain accurate and timely customer records, account plans, renewal updates, and activity documentation in CRM and other business systems.
  • Contribute to the development and continuous improvement of customer success processes, standards, and best practices.

Required Qualifications
  • Bachelor's degree in Business, Communications, Marketing, or a related field, or equivalent combination of education and relevant experience.
  • Minimum 5 years of experience in a Customer Success Manager role or a similar customer-facing account management position.
  • Demonstrated experience managing customer renewals and supporting retention efforts.
  • Proven ability to build strong, trust-based relationships with customer stakeholders at multiple levels of an organization.
  • Experience monitoring and managing customer health, including identifying risks and driving proactive resolution.
  • Strong verbal, written, and interpersonal communication skills.
  • Strong organizational and time management skills, with the ability to manage multiple priorities and accounts effectively.
  • Ability to work cross-functionally and influence internal teams in support of customer outcomes.
  • Proficiency with CRM platforms and related customer management tools.
  • Preferred Experience
  • Prior experience in a B2B software, technology, solutions, or services environment.
  • Prior experience work in Government and/or Healthcare.
  • Experience supporting account expansion, upsell, or cross-sell opportunities in partnership with Sales.
  • Experience conducting executive business reviews and success planning with customers.
  • Familiarity with customer success methodologies, health scoring, and value realization frameworks.
  • Knowledge, Skills, and Abilities
  • Strong customer relationship management and account management capabilities.
  • Ability to balance customer advocacy with business objectives.
  • Strong analytical and problem-solving skills.
  • Ability to identify commercial opportunities while maintaining a customer-centric approach.
  • Ability to manage sensitive customer situations with professionalism and sound judgment.
  • High degree of initiative, accountability, and collaboration.

#Qmatic

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