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Bilingual Customer Service Representative Jobs in Quebec

Grainger Businesses

CA$23.50/hr

Customer Service Representative We're hiring full-time inbound service representatives! You'll be part of a team reporting to a Supervisor, Customer Experience on October 26, 2026. Located at 4475 ...

Alterfina

Your role with us As a Bilingual Customer Service Representative, you will be much more than just a point of contact -- you will be a true partner for our clients. Your goal? Deliver a human ...

Canon Careers

Bilingual Customer Service Representative Monday to Friday 8:30 am to 4:30 pm * Do you have experience working in a customer service role? * Are you comfortable spending the majority of your day on ...

Ardene

We are looking for a Customer Service Representative to join our team. This is a full time, ... Must be perfectly bilingual (English and French), written and spoken. Knowledge of Spanish is an ...

LocalJobShop.ca

We are looking for a Customer Service Representative to join our team. This is a full time, ... Must be perfectly bilingual (English and French), written and spoken. Knowledge of Spanish is an ...

i2c Inc

CA$21.25 - CA$21.75/hr

High School Diploma or equivalentMust be Bi-lingual (English-Portuguese, ) or Tri-lingual (English, Spanish, Portuguese)Relevant CSR experience preferably with a background in call center operations.

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Bilingual Customer Service Representative information

What is a bilingual customer service representative?

Bilingual Customer Service Representatives are professionals who assist customers in more than one language, helping bridge communication gaps between a company and its diverse customer base. Their primary duties include answering inquiries, resolving issues, and providing information about products or services. They often work in call centers, retail, or other customer-focused environments, ensuring customers receive support in their preferred language. Bilingual representatives are valued for their ability to enhance customer satisfaction and foster positive relationships across different cultures.

What are the key skills and qualifications needed to thrive as a bilingual customer service representative?

To thrive as a Bilingual Customer Service Representative, you need fluency in at least two languages, strong communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes certification in customer service are typical requirements. Outstanding problem-solving abilities, patience, and cultural sensitivity help individuals excel in this role. These skills are crucial for effectively serving diverse customers, resolving issues efficiently, and ensuring customer satisfaction across various markets.

How does being bilingual enhance collaboration and problem-solving in a customer service representative role?

As a Bilingual Customer Service Representative, your language skills enable you to communicate effectively with a broader range of customers and team members. This not only improves customer satisfaction but also fosters better collaboration within diverse teams, as you may help bridge communication gaps and clarify customer concerns. Additionally, your ability to navigate cultural nuances allows for more personalized support and creative problem-solving, often leading to quicker and more effective resolutions.

What is the difference between Bilingual Customer Service Representative vs Customer Support Specialist?

AspectBilingual Customer Service RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; bilingual proficiency; customer service experienceHigh school diploma or equivalent; customer service experience; sometimes technical knowledge
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Employer & Industry UsageRetail, telecommunications, healthcare, financeTechnology, software, retail, telecom
Search & Comparison IntentCustomer service roles requiring bilingual skillsCustomer support roles with technical or specialized focus

The main difference is that a Bilingual Customer Service Representative specifically handles customer interactions in two languages, often in call centers or retail settings. A Customer Support Specialist may focus more on technical or product-specific support, sometimes requiring additional technical knowledge. Both roles involve assisting customers, but the bilingual aspect is unique to the Bilingual Customer Service Representative.

What are the most commonly searched types of Bilingual Customer Service Representative jobs in Quebec?

The most popular types of Bilingual Customer Service Representative jobs in Quebec are:

What are popular job titles related to Bilingual Customer Service Representative jobs in Quebec?

For Bilingual Customer Service Representative jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Bilingual Customer Service Representative jobs in Quebec look for?

The top searched job categories for Bilingual Customer Service Representative jobs in Quebec are:

What are popular job titles related to Bilingual Customer Service Representative jobs in QC?

For Bilingual Customer Service Representative jobs in QC, the most frequently searched job titles are:

Bilingual Customer Service Representative jobs near you
Infographic showing various Bilingual Customer Service Representative job openings in Quebec as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Representative - Bilingual

Global Excel Management

Sherbrooke, QC • On-site

CA$22.56/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Job Description

Bilingual Customer Service Representative - Assistance Services $22.56/h

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

As a Bilingual Customer Service Representative, you'll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?

  • Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
  • Open the initial claim and refer the person to the most suitable healthcare providers;
  • Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
  • Record the interactions and transactions in the claims system and ensure a superior level of customer service.

What skills and experience are we looking for?

  • College diploma or equivalent
  • Experience in customer service, telecommunications and/or claims assistance
  • Bilingual both verbally and in writing (English and French) another language will be considered an asset (the use of English is necessary to answer a large number of calls in English)
  • Customer service oriented
  • Ability to work with people in a fast-paced, team environment
  • Good communication skills and highly professional
  • Good computer skills (Microsoft Office, internet etc.)
We offer you

What does Global Excel offer you?  

  • Three weeks of vacation;  
  • An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;  
  • A flexible and supportive work environment offering several benefits such as on-call doctors, an on-site Bistro, and much more; 
  • A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as "lunch-and-learns" on various topics linked to health and wellness; 
  • Many opportunities for advancement, development and financial assistance to employees who wish to continue their education. 

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

                      

Employment Type: OTHER

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