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Bdc Manager Jobs in Delaware (NOW HIRING)

Union Park Automotive Group

Automotive BDC

Wilmington, DE

$14.50 - $19.50/hr

We are seeking a highly motivated and organized individual to join our team as an Automotive BDC ... Responsibilities: - Generate leads by managing and responding to customer inquiries received via ...

Union Park Automotive Group

Automotive BDC

Wilmington, DE · On-site

$14.50 - $19.50/hr

We are seeking a highly motivated and organized individual to join our team as an Automotive BDC ... Responsibilities: - Generate leads by managing and responding to customer inquiries received via ...

PRICE AUTOMOTIVE GROUP

SALES BDC AGENT

Dover, DE · On-site

... you to manage phone and internet leads. Finally, this position will strive to generate repeat ... Successful BDC/Internet sales professionals have come from a variety of backgrounds. The ideal ...

AlphaGraphics - US816

Account Manager

Bear, DE · On-site

Training & development As an Account Manager at AlphaGraphics, your primary role will be to increase the centers inside sales and support the Account Executive as needed. This responsibility should ...

Roquette

Account Manager

Wilmington, DE

$120K - $165K/yr

The Key Account Manager will be responsible for managing a territory of existing industrial customers in North America and at the same time exploring and developing new markets, customers and ...

MODERNCONTROLS LLC.

BAS Account Manager

New Castle, DE · On-site

This role is responsible for managing existing client relationships while identifying new opportunities for service agreements, system upgrades, and energy solutions. The ideal candidate understands ...

MODERNCONTROLS LLC.

BAS Account Manager

New Castle, DE · On-site

This role is responsible for managing existing client relationships while identifying new opportunities for service agreements, system upgrades, and energy solutions. The ideal candidate understands ...

ModernControls LLC

BAS Account Manager

New Castle, DE · On-site

This role is responsible for managing existing client relationships while identifying new opportunities for service agreements, system upgrades, and energy solutions. The ideal candidate understands ...

ADVANTAGE MEDIA SERVICES LLC

Account Manager II

Bear, DE · On-site

$28.85 - $34.14/hr

* Job Summary The Account Manager Position is responsible for effectively managing the day-to-day communication between client, CS team and operations. Ensure the proper capture of billings, working ...

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All JobsBdc JobsBdc Manager JobsBdc Manager Jobs in Delaware

Bdc Manager information

See Delaware salary details

$19K

$69.3K

$115.6K

How much do bdc manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for bdc manager in Delaware is $69,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $85,600.00 per year, depending on experience, location, and employer.

What is the difference between Bdc Manager vs Bdc Representative?

AspectBdc Manager

CredentialsExperience in sales, customer service, and team management; often requires a high school diploma or equivalent, some roles prefer post-secondary education.
Work EnvironmentOffice setting, managing a team, overseeing sales processes, and coordinating with dealerships or sales departments.
Employer & Industry UsageUsed in automotive, retail, and financial sectors; common in dealerships and sales organizations.

The Bdc Manager oversees the Business Development Center team, focusing on sales strategy, team leadership, and performance metrics. In contrast, a Bdc Representative primarily handles customer inquiries, schedules appointments, and supports sales efforts directly. The manager has broader responsibilities, including staff management and strategic planning, while the representative focuses on customer interaction and lead generation.

What is the highest paid position at a car dealership?

At a car dealership, the highest paid position is typically the General Manager or Dealer Principal, who oversees all operations and profitability. These roles often have significant experience, leadership skills, and may earn six-figure salaries, including bonuses and profit sharing.

What is a BDC manager?

A BDC manager oversees the Business Development Center, which handles customer inquiries, appointment setting, and lead management for a dealership or sales team. They coordinate communication between customers and sales staff, often using CRM tools, and focus on generating and nurturing leads to increase sales opportunities.

How much do BDC managers make?

BDC managers typically earn an average salary between $50,000 and $80,000 annually, depending on experience, location, and the size of the dealership or organization. In some regions, including New Jersey, salaries may be higher due to cost of living and market demand, with additional compensation often including bonuses and commissions based on performance.

What are the key skills and qualifications needed to thrive as a BDC Manager, and why are they important?

To thrive as a BDC Manager, you need expertise in lead management, sales processes, and customer relationship strategies, often supported by experience in automotive sales or business development. Familiarity with CRM systems, phone tracking software, and dealership management tools is typically required. Outstanding communication, leadership, and problem-solving skills help a BDC Manager motivate teams and create positive customer experiences. These skills are crucial for driving sales growth, improving customer satisfaction, and ensuring efficient business development operations.

How do BDC agents get paid?

BDC managers and agents typically earn a combination of base salary and commissions or bonuses based on performance metrics such as lead generation, appointment setting, or sales conversions. Compensation structures can vary by dealership or company, and some roles may include incentives for achieving specific targets or improving customer engagement. Knowledge of CRM tools and sales processes is often important for success in this role.

What are the main challenges a BDC Manager might face when managing a dealership's customer communications?

A BDC (Business Development Center) Manager often faces the challenge of balancing high call and email volumes while ensuring each customer interaction is prompt, personalized, and effective. Coordinating between the sales, service, and marketing teams to maintain up-to-date information and a seamless customer experience can also be demanding. Additionally, keeping the BDC team motivated and trained on evolving CRM technologies and dealership processes is essential for meeting performance goals. Success in this role often relies on strong organizational, leadership, and communication skills.

What Is a BDC Manager?

A BDC manager oversees the business development center (BDC) at an automotive dealership. The BDC department is responsible for setting appointments with potential buyers to meet with the sales representatives at the dealership. Staff members, known as development business representatives (DBR) or business development representatives (BDR), make these calls. As the BDC manager, your duties include hiring and training these representatives, setting quotas and appointment goals, driving sales, and tracking results.

More about Bdc Manager jobs
What are the most commonly searched types of Bdc jobs in Delaware? The most popular types of Bdc jobs in Delaware are:
What are popular job titles related to Bdc Manager jobs in Delaware? For Bdc Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Bdc Manager jobs in Delaware look for? The top searched job categories for Bdc Manager jobs in Delaware are:
Bdc Manager jobs near you
Automotive BDC

Automotive BDC

Union Park Automotive Group

Wilmington, DE

$14.50 - $19.50/hr

Other

Posted 14 days ago

Job description

Job Summary:
We are seeking a highly motivated and organized individual to join our team as an Automotive BDC (Business Development Center). In this role, you will be responsible for generating leads, following up with potential customers, and assisting with customer inquiries through various communication channels. Your main goal will be to schedule appointments and provide excellent customer service to drive business growth and maintain strong customer relationships.
Responsibilities:
- Generate leads by managing and responding to customer inquiries received via phone calls, emails, and online chat processes.
- Follow up with potential customers to schedule appointments and confirm information.
- Provide exceptional customer service by addressing customer concerns, answering questions, and resolving issues promptly.
- Maintain accurate and up-to-date customer records in the CRM system.
- Collaborate with service team members to ensure smooth transition of leads and customer information.
- Assist with administrative tasks such as data entry, reporting, and document management.
- Stay updated on product knowledge and industry trends to effectively communicate with customers.
Qualifications:
- High school diploma or equivalent required; some college education preferred.
- Previous experience in a customer service or call center role is desired.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport and establish long-lasting relationships with customers.
- Proficient in using CRM systems, MS Office Suite (Word, Excel, Outlook), and online chat platforms.
- Ability to multitask and prioritize workload in a fast-paced environment.
- Detail-oriented and highly organized with the ability to follow processes and procedures accurately.
- Knowledge of the automotive industry and automotive terminology is a plus.
- Problem-solving skills and ability to handle customer complaints or difficult situations effectively.
- Flexibility to work evenings and weekends as needed.
We offer a competitive salary and benefits package, along with opportunities for growth and development within our organization. Join our team and contribute to our success by providing outstanding customer service and helping drive business growth in the automotive industry. Apply today!

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