Service BDC Representative
$14.50 - $19.50/hr
BDC Representative Responsibilities: * Answering incoming phone calls and online enquiries ... Assisting with various other tasks at the dealership. Skills: * Highly motived * Good time ...
New
Service BDC Representative
$14.50 - $19.50/hr
BDC Representative Responsibilities: * Answering incoming phone calls and online enquiries ... Assisting with various other tasks at the dealership. Skills: * Highly motived * Good time ...
New
Service BDC Representative
New Castle, DE · On-site
$15 - $20/hr
BDC Representative Responsibilities: * Answering incoming phone calls and online enquiries ... Assisting with various other tasks at the dealership. Skills: * Highly motived * Good time ...
Service BDC Representative
New Castle, DE · On-site
$15 - $20/hr
BDC Representative Responsibilities: * Answering incoming phone calls and online enquiries ... Assisting with various other tasks at the dealership. Skills: * Highly motived * Good time ...
Service BDC Representative
New Castle, DE · On-site
$15 - $20/hr
BDC Representative Responsibilities:Answering incoming phone calls and online enquiries.Logging ... Assisting with various other tasks at the dealership.Skills:Highly motivedGood time management ...
New
Quick apply
Service BDC Representative
New Castle, DE · On-site
$15 - $20/hr
BDC Representative Responsibilities:Answering incoming phone calls and online enquiries.Logging ... Assisting with various other tasks at the dealership.Skills:Highly motivedGood time management ...
New
Review your appointments - some may be set by a BDC representative or dealership website. * Greet and focus on customers when they arrive. * Perform a vehicle walk-around and inspect every vehicle.
Quick apply
Review your appointments - some may be set by a BDC representative or dealership website. * Greet and focus on customers when they arrive. * Perform a vehicle walk-around and inspect every vehicle.
Review your appointments - some may be set by a BDC representative or dealership website. * Greet and focus on customers when they arrive. * Perform a vehicle walk-around and inspect every vehicle.
Review your appointments - some may be set by a BDC representative or dealership website. * Greet and focus on customers when they arrive. * Perform a vehicle walk-around and inspect every vehicle.
Review your appointments - some may be set by a BDC representative or dealership website. * Greet and focus on customers when they arrive. * Perform a vehicle walk-around and inspect every vehicle.
Review your appointments - some may be set by a BDC representative or dealership website. * Greet and focus on customers when they arrive. * Perform a vehicle walk-around and inspect every vehicle.
Review your appointments - some may be set by a BDC representative or dealership website. * Greet and focus on customers when they arrive. * Perform a vehicle walk-around and inspect every vehicle.
Review your appointments - some may be set by a BDC representative or dealership website. * Greet and focus on customers when they arrive. * Perform a vehicle walk-around and inspect every vehicle.
Review your appointments - some may be set by a BDC representative or dealership website. * Greet and focus on customers when they arrive. * Perform a vehicle walk-around and inspect every vehicle.
Review your appointments - some may be set by a BDC representative or dealership website. * Greet and focus on customers when they arrive. * Perform a vehicle walk-around and inspect every vehicle.
Review your appointments - some may be set by a BDC representative or dealership website. * Greet and focus on customers when they arrive. * Perform a vehicle walk-around and inspect every vehicle.
Quick apply
Review your appointments - some may be set by a BDC representative or dealership website. * Greet and focus on customers when they arrive. * Perform a vehicle walk-around and inspect every vehicle.
Dealership Bdc information
See Delaware salary details
$9.62 - $11.44
2% of jobs
$11.44 - $13.25
8% of jobs
$14.81 is the 25th percentile. Wages below this are outliers.
$13.25 - $15.07
17% of jobs
The median wage is $16.84 / hr.
$15.07 - $16.89
23% of jobs
$16.89 - $18.70
23% of jobs
$18.91 is the 75th percentile. Wages above this are outliers.
$18.70 - $20.52
12% of jobs
$20.52 - $22.33
4% of jobs
$22.33 - $24.15
3% of jobs
$24.15 - $25.96
2% of jobs
$25.96 - $27.78
2% of jobs
$27.78 - $29.59
3% of jobs
$9
$18
$29
How much do dealership bdc jobs pay per hour?
As of Aug 7, 2026, the average hourly pay for dealership bdc in Delaware is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.
How many calls a day should a dealership Bdc agent make?
A dealership BDC agent typically makes between 50 to 100 calls per day, depending on the dealership's size and goals. Effective call volume combined with quality interactions helps generate leads and appointments, and agents often use CRM tools to manage their outreach efficiently.
What is the difference between Dealership Bdc vs Dealership Sales Associate?
| Aspect | Dealership Bdc | Dealership Sales Associate |
|---|---|---|
| Primary Role | Handles inbound/outbound customer calls, appointment setting, lead management | Assists customers on the sales floor, demonstrates vehicles, closes sales |
| Required Skills | Customer service, communication, CRM proficiency | Product knowledge, sales techniques, customer interaction |
| Work Environment | Office-based, call center setting | Showroom, dealership floor |
| Common Certifications | None required, but CRM and customer service training preferred | None required, sales training often provided by dealership |
Dealership Bdc roles focus on customer outreach and lead management via calls and emails, working mainly in an office setting. In contrast, Dealership Sales Associates engage directly with customers on the showroom floor, focusing on vehicle demonstrations and closing sales. Both roles require strong communication skills but differ in daily tasks and work environment.
What are the key skills and qualifications needed to thrive as a Dealership BDC representative?
To thrive as a Dealership BDC Representative, you need strong communication, customer service, and organizational skills, often supported by a high school diploma or equivalent. Proficiency with customer relationship management (CRM) systems, dealership management software, and phone/email communication tools is typically required. Outstanding interpersonal skills, resilience, and the ability to multitask set top performers apart in this role. These skills ensure efficient lead management, positive customer experiences, and increased sales opportunities for the dealership.
What is a Dealership BDC?
A Dealership BDC, or Business Development Center, is a department within a car dealership that handles customer communications and follow-ups, primarily through phone calls, emails, and online inquiries. The BDC team is responsible for setting appointments, responding to leads, and nurturing potential buyers to help drive showroom traffic and sales. They play a crucial role in improving customer service and increasing sales opportunities by ensuring timely and professional interactions with both prospective and existing customers.
What are some common challenges faced by a Dealership BDC representative and how can they be overcome?
Dealership BDC Representatives often face challenges such as handling a high volume of inbound and outbound calls, managing follow-ups with potential customers, and coordinating effectively with the sales team. Staying organized and using a good CRM system can help manage customer information and follow-ups more efficiently. Regular communication with sales staff ensures that customer needs are met and prevents leads from falling through the cracks. Continuous training on customer service and dealership products also helps representatives provide accurate information and build rapport with clients.
What are the most commonly searched types of Dealership Bdc jobs in Delaware? The most popular types of Dealership Bdc jobs in Delaware are:
What are popular job titles related to Dealership Bdc jobs in Delaware? For Dealership Bdc jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Dealership Bdc jobs in Delaware look for? The top searched job categories for Dealership Bdc jobs in Delaware are:
$14.50 - $19.50/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 3 days ago
New
Job description
The role of a Service Business Development Representative is to increase the service traffic of the dealership by handling inbound service calls, making outbound calls, and producing solid and specific appointments for the service department.
BDC Representative Responsibilities:
- Answering incoming phone calls and online enquiries.
- Logging customer details and comments in our system.
- Scheduling appointments and following up with any "no show" customers.
- Greeting and assisting walk-in customers, and treating all clientele with courtesy and respect.
- Adhering to all company policies and procedures.
- Maintaining contact with customers to ensure they are happy with our service.
- Ensuring potential customers are aware of any promotions.
- Assisting with various other tasks at the dealership.
Skills:
- Highly motived
- Good time management skills
- Proven track record of achieving or over-achieving goals
- Outstanding communication skills
- Professional work ethic
- Great attitude with a high-energy personality
- Superior customer service skills
- Scheduling experience preferred
- Customer service experience preferred
- Automotive experience helpful
Benefits:
- Medical/Dental/Vision Insurance
- Short and Long-Term Disability
- Life Insurance
- 401(k)
- Paid Sick time
- Vacation time
About Nucar Auto Group
Sourced by ZipRecruiter
Industry
Motor vehicle manufacturing
Company size
201 - 500 Employees
Headquarters location
New Castle, DE, US